Consulting with workers
Having a conversation with your workers lets you gain first-hand knowledge and experience that will help make your business safer and healthier.
As an employer or person conducting a business or undertaking (PCBU), you must consult with workers who are likely to be directly affected by a health and safety issue at your workplace. If a health and safety representative (HSR) is appointed to represent workers, the consultation must involve them. This responsibility is covered by your duty to consult in the Work Health and Safety Act 2011.
An employer or PCBU must:
- consult on work health and safety matters with any HSRs for the work group
- pay all reasonable costs for prescribed training the HSR is required to attend
- provide resources, facilities and assistance to enable the HSR to carry out their functions
- allow a HSR to exercise their powers and functions during their ordinary working hours
- keep a current list of all HSRs and deputy HSRs and display a copy at the workplace
- notify the regulator of all current HSRs. This can be achieved by using the HSR portal.
Your workers are directly affected by your decisions and can often see things that you may overlook. Consultation enables you to share information and take workers' views and suggestions into account.
Benefits of consultation
- You get input on hazards, risks and solutions from people who understand and do the work.
- Being involved in making decisions means people are more committed to implementing them.
- Regular communication on health and safety helps build co-operation and trust between employers and employees.
Consultation is a collaborative process between the PCBU and workers. It involves sharing information about health and safety.
PCBUs must give workers who are, or are likely to be, directly affected by a matter relating to health and safety, a reasonable opportunity to express their views or raise issues.
Business operators need to consult with workers to:
- provide them with relevant safety information
- raise WHS matters
- get their input on:
- identifying hazards and assessing risks
- making decisions about ways to eliminate risks
- decisions regarding adequacy of facilities
- proposed changes that may affect health and safety
- decisions on health and safety procedures.
Health and safety representatives
If you have an elected HSR, then they must be involved in any consultation that may affect the members of their work group.
Consult with other businesses
There may be times when you need to consult with other businesses. Examples of this include:
- when more than one business is operating at a workplace such as shopping centres or multi-tenanted office buildings
- construction projects under a principal contractor arrangement
- when you have contractors or labour-hire workers
- when developing your emergency plan with your neighbours
- when storing significant quantities of hazardous chemicals that could impact your neighbours in the event of a fire or other incident.
Consultation must be regular and ongoing. You must consult with your workers when:
- identifying hazards and assessing risks
- deciding how to eliminate or minimise risks
- making decisions about workplace facilities
- proposing changes that may affect the health and safety of workers
- making decisions about how you will:
- consult with your workers
- resolve health and safety issues
- monitor your workers' health and safety or workplace conditions
- provide health and safety information and training to your workers.
You can consult with workers by:
- holding regular meetings, formal or informal
- electing a HSR
- appointing a health and safety committee.
Some workplaces have regular meetings with staff, sometimes called 'toolbox talks', others establish health and safety committees or elect HSRs to consult and represent safety concerns to management.
If your workplace is small and there are no HSRs, then meetings or face-to-face discussions may be the best way to consult.
Under the Work Health and Safety Act 2011 (the WHS Act), business operators, have a duty to consult with other business operators who have the same duty in any situation.
There are often situations where more than one business operates at a workplace and where people share responsibility for work health and safety to varying degrees (for example, shopping centres, construction projects, labour hire, multi-tenanted office buildings).
Section 16 of the WHS Act requires that:
- where more than one person has a duty for the same matter, each person retains responsibility for their duty in relation to the matter and must discharge the duty to the extent to which the person can influence and control the matter.
Section 46 of the WHS Act also requires:
- each person with a duty must, as reasonably practicable, consult, cooperate and coordinate activities with all other persons who have a work health or safety duty in relation to the same matter.
Under the WHS Act, you cannot transfer your responsibilities to another person. The requirement to consult, cooperate and coordinate activities with other duty holders will help you to meet your primary duty, to ensure, as reasonably practicable, all workers and other persons are not put at risk from work carried out as part of your business or undertaking.
Consultation, cooperation and coordination between you and the person providing those facilities will help you ensure that the necessary steps are being taken so that you can meet your duty.
The duty requires PCBUs to work together in a proactive and reciprocal way. All risks associated with any activity that they are involved in are eliminated or minimised as far as is reasonably practicable.
Legislative amendments in relation to PCBUs, WHSOs, HSRs and HSCs took effect from 1 July 2018. These include:
- the requirement for PCBUs to provide the regulator (Workplace Health and Safety Queensland) a list of HSRs and deputy HSRs for each work group
- mandatory training for HSRs within three months of a HSR being elected to the role and refreshed at three yearly intervals.
- the requirement for PCBUs to forward to the regulator a copy of all PINs issued by HSRs
- the ability for a PCBU to appoint a WHSO
- the requirement for a PCBU to display a current list of WHSOs for the workplace
- enabling the appointment of a WHSO to be permissible as evidence that a PCBU has taken action to mitigate health and safety risks.
Queensland has now updated the Work health and safety consultation, cooperation and coordination Code of Practice 2021 (PDF, 0.49 MB) to reflect the model code of practice. The changes are not substantive policy changes. Changes include adding examples and clarifications to assist industry. Learn more about the changes.
- Case study film – effective workplace consultation in the education and training industry
- Case study film - effective workplace consultation in the manufacturing industry
- Workplace consultation related animations
- Work health and safety consultation, co-operation and co-ordination Code of Practice 2021 (PDF, 0.49 MB)
- Worker Representation and Participation Guide (Safe Work Australia)
- Health and safety representatives - Information for workers, and prospective and current HSRs and deputy HSRS (PDF, 0.23 MB)
- Health and safety representatives - Information for employers and company executives (PDF, 0.25 MB)
- Record of staff toolbox meeting template(DOCX, 0.02 MB)
- Safety fundamentals toolkit – this resource is for small to medium sized business. You can use the toolkit to see how well you’re doing and download an action plan to suit your business.
- Safety roles and duties
- Injury Prevention and Management program (IPaM)
IPaM is a joint initiative delivered by WHSQ and WorkCover Queensland. It is a free program designed to help Queensland businesses develop and implement sustainable health, safety and injury management systems.
Elected HSRs can request advice from the regulator by contacting HSR direct on:
- Phone: 1300 633 419
- Email: firstname.lastname@example.org