Health and safety guidance and resources for businesses providing short-term accommodation or food and drinks service to visitors.
Accommodation and food services
Guides
All guides
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Minimising the Risk of Common Law Claims in the Accommodation and Food Services Industry
Webinar presentation by Tony Park & Kara Thomson of Cooper Grace Ward Lawyers, 17 September 2015
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Managing health and safety in food retail
This handbook helps franchisors develop an effective health and safety system. It helps franchisees understand how to implement this system in their workplace.
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Cutting edge knife skills for young workers
Information on safe use of knifes and blades for young workers.
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Industry hotspot: Hospitality, recreation and other services
The most common injuries to workers in the hospitality, recreation and other services industry based on accepted workers’ compensation claims.
Tools
All tools
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Cleaner (hospitality) : Return to Work Checklist and Plan
For use by medical practitioner
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Accomodation and food services industries suitable duties for RTW
Use this worksheet to discuss RTW options with your injured worker.
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Cafe and restaurant industry: Hazard identification checklist
Use the checklist below to identify potential health and safety problems in your workplace.
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Meat processing self-assessment tool
Meat processing self-assessment tool
HazardsAll hazards
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Managing mould
Mould in the home or workplace can be a serious health and safety risk. Learn about the hazards of mould and how to reduce the risks to keep...
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Non-potable water
Non-potable water is not suitable for drinking and can cause health problems. Learn how to manage the risks and protect yourself and others.
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Events (short-term fuel storage)
Special events are often attended by many people and may be located in densely-populated areas so it is essential to manage risks from hazar...
Codes of practiceAll codes of practice
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Amusement Devices Code of Practice 2023
This code of practice provides practical guidance on how to manage health and safety risks associated with amusement devices and provides ri...
Commencement date: 1 February 2024 -
Confined spaces code of practice 2021
The Confined spaces Code of Practice is an approved code of practice under section 274 of the Work Health and Safety Act 2011.
Commencement date: 1 March 2021 -
Important legislation and code of practice updates for the dive industry
The Recreational Diving, Recreational Technical Diving and Snorkelling Code of Practice supports the Act and Regulation.
Commencement date: 25 June 2025
Alerts
All alerts
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Incident alert
Worker injured falling 6m from roofLast year, a person sustained injuries after falling six metres from a roof.
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Incident alert
Fatal incident involving a worker and tractor attachmentIn 2024, a worker sustained fatal injuries after being trapped in the moving components of a tractor attachment.
Forms
All forms
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Chef capability checklist
Chef capability checklist to facilitate the employee's workplace rehabilitation
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Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
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Injured worker authorisation
A form whereby an injured worker authorises the communication of information between their medical provider and employer in relation to their worker's compensat...
NewsAll news
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Time to renew your WorkCover accident insurance policy
If you have an accident insurance policy with WorkCover Queensland, which covers your business for work-related injuries to your workers, it...
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WorkCover Queensland's target premium rate holds steady for 2025–26
In good news for Queensland businesses, there will be no increase to WorkCover Queensland's target average net premium rate for the 2025–26 ...
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WorkCover premium freeze good news for Queensland
Crisafulli Government endorses WorkCover premium freeze for 2025-26.
EventsAll events
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Mentally healthy workplaces workshops 2025
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
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North Queensland Work Well Conference 2025
Join us for the exciting North Queensland Work Well Conference, where industry leaders and experts will share invaluable insights and strate...
Services
All services
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WorkCover Connect for employers
Manage your claims and policy with our free online service.
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Renew my policy
Renew your WorkCover insurance policy online.
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
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Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
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Electrical contractor self-audit
This self-audit is designed to help you better understand and meet your key electrical safety obligations.
CampaignsAll campaigns
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Ensuring health and safety in food delivery services
Whether your business produces and delivers food or employs delivery drivers, it is essential you prioritise your workers’ health and safety...
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Work Well Awards 2023
More than 111 organisations and individuals entered this year’s Work Well Awards, demonstrating their dedication to making Queensland workpl...
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Ambassadors
Our safety ambassadors share their stories and increase awareness of the importance of mentally healthy workplaces and work health and safet...
VideosAll videos
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Delayed injury reporting and the impact on employer liability
In this webinar recording, WorkCover Queensland Senior Lawyer, Tim Loos, welcomes guest presenters Carl Moseling and Sam Poncini, of McInnes...
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Recent caselaw insights: Employer liability in the workplace
In this webinar recording, WorkCover Queensland Senior Lawyer, Trina Cash, along with guest presenters Ed Zappert and Andrew Hall of Crown L...
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Case study - People at Work - Holy Cross Services
In this video, Cameron, their Learning and Development Advisor, shares how the program’s tools are helping to identify training gaps, improv...
Case studiesAll case studies
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Print machine operator fails to establish employer liability in hand injury claim
Nemet v Hally Labels Pty Limited [2025] QDC. The Plaintiff in this case failed to establish that the defendant had breached its duty of care...
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Judgement ruled in favour of Plaintiff in PTSD case
The Plaintiff was a 27-year-old former aged care worker, who suffered post-traumatic stress disorder as a result of a sexual assault at work...
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Plaintiff alleged the absence of proper training led to inability to assess and mitigate risks
Ritchie James Edward Lowe v Greenmountain Food Processing Pty Ltd [2024] QDC 204. The Plaintiff failed to establish any negligence or insuff...
Podcasts
All podcasts
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Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.
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Navigating psychosocial hazards and factors within the workplace
Tanya Orszulak from the Psychological Health Unit talked to 4BC Radio about Mental Health Week and how to navigate psychosocial hazards and factors within the w...