Health and safety guidance and resources for businesses providing short-term accommodation or food and drinks service to visitors.
Accommodation and food services
Guides
All guides
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Minimising the Risk of Common Law Claims in the Accommodation and Food Services Industry
Webinar presentation by Tony Park & Kara Thomson of Cooper Grace Ward Lawyers, 17 September 2015
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Managing health and safety in food retail
This handbook helps franchisors develop an effective health and safety system. It helps franchisees understand how to implement this system in their workplace.
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Cutting edge knife skills for young workers
Information on safe use of knifes and blades for young workers.
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Industry hotspot: Hospitality, recreation and other services
The most common injuries to workers in the hospitality, recreation and other services industry based on accepted workers’ compensation claims.
Tools
All tools
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Cleaner (hospitality) : Return to Work Checklist and Plan
For use by medical practitioner
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Accomodation and food services industries suitable duties for RTW
Use this worksheet to discuss RTW options with your injured worker.
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Cafe and restaurant industry: Hazard identification checklist
Use the checklist below to identify potential health and safety problems in your workplace.
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Meat processing self-assessment tool
Meat processing self-assessment tool
HazardsAll hazards
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Managing mould
Mould in the home or workplace can be a serious health and safety risk. Learn about the hazards of mould and how to reduce the risks to keep...
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Non-potable water
Non-potable water is not suitable for drinking and can cause health problems. Learn how to manage the risks and protect yourself and others.
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Events (short-term fuel storage)
Special events are often attended by many people and may be located in densely-populated areas so it is essential to manage risks from hazar...
Codes of practiceAll codes of practice
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Confined spaces code of practice 2021
The Confined spaces Code of Practice is an approved code of practice under section 274 of the Work Health and Safety Act 2011.
Commencement date: 1 March 2021 -
Amusement Devices Code of Practice 2023
This code of practice provides practical guidance on how to manage health and safety risks associated with amusement devices and provides ri...
Commencement date: 1 February 2024 -
Managing risks in stevedoring Code of Practice 2023
The Managing risks in stevedoring Code of Practice 2018 (Stevedoring Code 2018) commenced as an approved code of practice under the Work Hea...
Commencement date: 31 March 2023
Alerts
All alerts
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Incident alert
Four workers injured in gas explosionIn July 2023, four workers were injured in a workplace gas explosion and fire. Early enquiries indicate they were clearing a gas line by purging a liquefied pet...
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Incident alert
12-year-old jumps from amusement ride when safety harness releasesIn May 2023, a 12-year-old sustained fractures to her foot when she jumped from the seat of an amusement ride.
Forms
All forms
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Chef capability checklist
Chef capability checklist to facilitate the employee's workplace rehabilitation
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Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
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Group training record
A sample form to use in recording workers' training
NewsAll news
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Queensland’s 2023 Work Well Awards finalists announced
A total of 111 entries were received by the Office of Industrial Relations for the 2023 Work Well Awards, celebrating organisations and indi...
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Joint initiative aims to reduce plumbers’ risk of injury
WorkCover Queensland is investing in the construction industry’s injury risk reduction, with its recent collaboration with Master Plumbers’ ...
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High Court clears employer of vicarious liability in unusual workplace incident
WorkCover Queensland Senior Lawyer, Tim Loos, sits down with Chris Murphy, Special Counsel at Cooper Grace Ward, to discuss the details of t...
EventsAll events
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Webinar: Disclosure in common law claims
Join WorkCover Queensland Senior Lawyer, Tim Loos, as he welcomes guest presenters Kirsten Weber and Elizabeth Bainbridge-Brown from law fir...
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Mentally healthy workplaces workshops 2023
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
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Work Well Speaker Series 2023
Our Work Well Speaker Series is a FREE online speaker series with nine events held throughout October.
Services
All services
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WorkCover Connect for employers
Manage your claims and policy with our free online service.
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
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Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
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Electrical contractor self-audit
This self-audit is designed to help you better understand and meet your key electrical safety obligations.
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High risk work online register
An online register of high risk work licencees.
CampaignsAll campaigns
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Work Well Awards 2023
More than 111 organisations and individuals entered this year’s Work Well Awards, demonstrating their dedication to making Queensland workpl...
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Electrical Safety Week 2023
Electrical Safety Week 2023 featured events for industry leaders, electrical workers, contractors and apprentices, and was a great opportuni...
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Ambassadors
Our safety ambassadors share their stories and increase awareness of the importance of mentally healthy workplaces and work health and safet...
VideosAll videos
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Disclosure in Common Law Claims
In this webinar recording, WorkCover Queensland Senior Lawyer, Tim Loos, welcomes guest presenters Kirsten Weber and Elizabeth Bainbridge-Br...
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High Court case examining vicarious liability
In this pre-recorded webinar video, WorkCover Queensland Senior Lawyer, Tim Loos, sits down with Chris Murphy, Special Counsel at Cooper Gra...
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Medical assessment tribunal
Medical assessment tribunals make independent expert medical decisions about work-related injury or impairment. This video explains the medi...
Case studiesAll case studies
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Contributory negligence found against Plaintiff for left shoulder injury
Contributory negligence was found against the Plaintiff for the injuries she suffered when her left arm became caught between the mattress a...
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Employer found liable for a lumbar spine injury
The plaintiff suffered an injury to her lumbar spine while lifting a load from a low pallet to a sheft on 28 April 2019.
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Employer found liable for a shoulder aggravation injury
The plaintiff suffered a shoulder aggravation injury on 5 January 2017 when working as a chef in the kitchen of a nursing home in Townsville...
Podcasts
All podcasts
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Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.
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Navigating psychosocial hazards and factors within the workplace
Tanya Orszulak from the Psychological Health Unit talked to 4BC Radio about Mental Health Week and how to navigate psychosocial hazards and factors within the w...