Health and safety guidance and resources for businesses providing short-term accommodation or food and drinks service to visitors.
Accommodation and food services
Guides
All guides
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Minimising the Risk of Common Law Claims in the Accommodation and Food Services Industry
Webinar presentation by Tony Park & Kara Thomson of Cooper Grace Ward Lawyers, 17 September 2015
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Managing health and safety in food retail
This handbook helps franchisors develop an effective health and safety system. It helps franchisees understand how to implement this system in their workplace.
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Cutting edge knife skills for young workers
Information on safe use of knifes and blades for young workers.
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Industry hotspot: Hospitality, recreation and other services
The most common injuries to workers in the hospitality, recreation and other services industry based on accepted workers’ compensation claims.
Tools
All tools
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Cleaner (hospitality) : Return to Work Checklist and Plan
For use by medical practitioner
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Accomodation and food services industries suitable duties for RTW
Use this worksheet to discuss RTW options with your injured worker.
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Cafe and restaurant industry: Hazard identification checklist
Use the checklist below to identify potential health and safety problems in your workplace.
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Meat processing self-assessment tool
Meat processing self-assessment tool
HazardsAll hazards
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Managing mould
Mould in the home or workplace can be a serious health and safety risk. Learn about the hazards of mould and how to reduce the risks to keep...
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Non-potable water
Non-potable water is not suitable for drinking and can cause health problems. Learn how to manage the risks and protect yourself and others.
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Events (short-term fuel storage)
Special events are often attended by many people and may be located in densely-populated areas so it is essential to manage risks from hazar...
Codes of practiceAll codes of practice
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Confined spaces code of practice 2021
The Confined spaces Code of Practice is an approved code of practice under section 274 of the Work Health and Safety Act 2011.
Commencement date: 1 March 2021 -
Amusement Devices Code of Practice 2023
This code of practice provides practical guidance on how to manage health and safety risks associated with amusement devices and provides ri...
Commencement date: 1 February 2024 -
Managing risks in stevedoring Code of Practice 2023
The Managing risks in stevedoring Code of Practice 2018 (Stevedoring Code 2018) commenced as an approved code of practice under the Work Hea...
Commencement date: 31 March 2023
Alerts
All alerts
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Incident alert
Worker injured while inflating truck tyreIn October 2023, a worker sustained head and chest injuries when an inflated truck tyre exploded. Preliminary information suggested a truck tyre exploded when t...
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Incident alert
Young construction worker impaled by crowbarIn June 2023, a worker sustained serious head injuries when he was operating a stand on pallet mover. Initial investigations indicated the worker was operating...
Forms
All forms
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Chef capability checklist
Chef capability checklist to facilitate the employee's workplace rehabilitation
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Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
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Suitable duties program
For employers to complete. This two-page template creates a four week return to work plan.
NewsAll news
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Allied Health Services Tables of Costs review for 2024-2025
WorkCover Queensland is commencing our annual review of the Allied Health Services Tables of Costs for the 2024-2025 financial year.
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WorkCover Queensland CEO Bruce Watson retiring
After seven years as CEO of WorkCover Queensland, Bruce Watson will retire on the 16th of February 2024.
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Independent review of Workplace Health and Safety Queensland announced
The Miles Government has commissioned an independent review of Workplace Health and Safety Queensland. Starting today, the review will ensur...
EventsAll events
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Mentally healthy workplaces workshops 2024
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
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Workers’ Memorial Day 2024
Join us and the Consultative Committee for Work-Related Fatalities and Serious Incidents on Sunday 28 April 2024 for Workers' Memorial Day t...
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North Queensland Work Well Conference 2024
Join us in Townsville for a one-and-a-half-day event focused on promoting injury prevention, mentally healthy workplaces, new technologies i...
Services
All services
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WorkCover Connect for employers
Manage your claims and policy with our free online service.
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
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Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
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Electrical contractor self-audit
This self-audit is designed to help you better understand and meet your key electrical safety obligations.
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High risk work online register
An online register of high risk work licencees.
CampaignsAll campaigns
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Ensuring health and safety in food delivery services
Whether your business produces and delivers food or employs delivery drivers, it is essential you prioritise your workers’ health and safety...
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Work Well Awards 2023
More than 111 organisations and individuals entered this year’s Work Well Awards, demonstrating their dedication to making Queensland workpl...
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Safety Advocates
Our Safety Advocates highlight the personal impacts that an injury can have on workers and their families.
VideosAll videos
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Scott's story
When Scott injured his thumb on a machine at work, having support from his family, WorkCover and his employer helped him get back to work an...
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Workplace bullying and harassment claims and reasonable management action
In this webinar recording, WorkCover Queensland Senior Lawyer, Tim Loos, welcomes guest presenters Damien van Brunschot, David McGrath and S...
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Sandy's story
Townsville aged care nurse Sandra's resilience, together with support from WorkCover and her employer, helped her to get back to work after ...
Case studiesAll case studies
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The home: another place of employment where workplace injuries can occur
Working from home creates an additional place of employment in which the employer must take steps to do what is reasonably practicable to en...
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Utility worker claimed negligence against her employer for requiring her to perform her normal duties over a period of 6 months
The Plaintiff alleged she suffered bilateral tennis elbow injuries as a result of her work as a kitchen utility worker over a period of time...
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Contributory negligence found against Plaintiff for left shoulder injury
Contributory negligence was found against the Plaintiff for the injuries she suffered when her left arm became caught between the mattress a...
Podcasts
All podcasts
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Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.
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Navigating psychosocial hazards and factors within the workplace
Tanya Orszulak from the Psychological Health Unit talked to 4BC Radio about Mental Health Week and how to navigate psychosocial hazards and factors within the w...