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The website was designed and developed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 A and AA success criteria to ensure that its content is available to as many users as possible.

Information on the accessibility features available can be found on the accessibility page.

Browser support

This website is compatible with all browsers identified on the Queensland Government’s browser support list.


The site search facility can be found in the top right hand corner of all web pages on this site.

To perform a search, enter one or more words in the search box and click the search button (or press the Enter key on your keyboard).

As the search tool is not case-sensitive, there is no need to use capital letters.

Each search result will include:

  • the  title shown as a link
  • a short summary
  • last updated date
  • File download size (if the search result is a document).

Downloading and viewing documents

Portable Document Format

To view Portable Document Format (PDF) files, you will need to have Adobe Reader installed. This can be downloaded free-of-charge from the Adobe website.

Use the Adobe Reader to:

  • View a document by selecting the link text. The document will load into the reader.
  • Save a document for later viewing by right-clicking your mouse on the link text and selecting Save Target As and saving the file in your preferred location.

If you have a Mac with a single button mouse:

  • Save a document for later viewing by holding down the control key while you click your mouse on the link text. Select Save Link As or Download Link to Disk and save the file in your preferred location.

Microsoft Office files

To view, save and print Microsoft Word, Excel and PowerPoint files you need an Office 365 paid subscription or a free Microsoft account.

You will need to install the relevant Office apps (Word, Excel, PowerPoint) on your computer or mobile device.

You can also store Office files in OneDrive or Dropbox and Office Online will open them in your browser.

Alternatively, you can use a non-Microsoft product such as Google Docs, however some features may not be available. You will need a free Google Account to use Google Docs.

Spam filters (blocked emails)

Spam is an inappropriate attempt to use email, or another networked communications facility, by sending the same message to numerous people who didn't ask for it. To the receiver, it usually seems like junk email.

Spam filters help you block unsolicited and unwanted emails (spam) but they can also prevent legitimate email messages from getting to your email inbox. Spam filters may be blocking your newsletters you have subscribed to.

To ensure that you receive our newsletter follow the helpful guidelines below:

  1. If your organisations' network has a firewall, please check with your IT department that you will be able to receive news sent from Workplace Health and Safety Queensland, WorkCover Queensland, The Workers' Compensation Regulator and the Electrical Safety Office. Some firewalls will bounce email messages sent to a list.
  2. If you are using spam filter software (e.g. spamguard), you need to manually add the email address (e.g., (our email service provider) and/or our domain name to your list of accepted email addresses within the spam filter software. This procedure is commonly called 'whitelisting'.
  3. Please do not enter a non-existent or invalid email address - we can only send emails to valid email addresses.
  4. If the domain name of your email address is long - please double check the address you have entered to ensure that it has been spelt correctly, has the right dots and/or dashes, and the @ symbol in the right location.
  5. Adjust your spam filter settings with your web based email provider. Most email providers e.g. Hotmail, Yahoo! Mail, BigPond etc., provide help instructions to update and adjust your email filters on your account.