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Vision, values and goals

Our vision:

To be the best workers’ compensation insurer and make a positive difference to people’s lives.

We value:

Image shows four icons representing WorkCover's values. The icons are a star, a set of scales, a handshake and a speech bubble.

Our goals are simple:

Customer: Our customers are at the heart of everything we do

  • Understand our customers deeply and deliver valued experiences.
  • Provide tailored, innovative solutions for our customers.

People: Our people are remarkable

  • Create an environment that inspires our people to make a difference.
  • Ensure our people are connected to our purpose, which drives positive outcomes.
  • Enable a continuous learning culture that uplifts the capability of our people.

Claims management: We work smart and innovate

  • Deepen partnerships to create better outcomes.
  • Optimise the value and efficiency of what we do.
  • Execute the right projects and activities at the right time.
  • Explore and test opportunities for innovation and ‘disruption’.

Corporate: We are financially secure

  • Perform at an optimal balance between premium, claims costs and investment return.
  • Invest in injury management and risk reduction.
  • Maximise the value of our spend for better return to work outcomes and operational efficiencies.
  • Maintain our financial stability.