To be the best workers’ compensation insurer and make a positive difference to people’s lives.
Our goals are simple:
Customer: Our customers are at the heart of everything we do
- Understand our customers deeply and deliver valued experiences.
- Provide tailored, innovative solutions for our customers.
People: Our people are remarkable
- Create an environment that inspires our people to make a difference.
- Ensure our people are connected to our purpose, which drives positive outcomes.
- Enable a continuous learning culture that uplifts the capability of our people.
Claims management: We work smart and innovate
- Deepen partnerships to create better outcomes.
- Optimise the value and efficiency of what we do.
- Execute the right projects and activities at the right time.
- Explore and test opportunities for innovation and ‘disruption’.
Corporate: We are financially secure
- Perform at an optimal balance between premium, claims costs and investment return.
- Invest in injury management and risk reduction.
- Maximise the value of our spend for better return to work outcomes and operational efficiencies.
- Maintain our financial stability.