Vision, values and goals

Our vision:

To be the best workers’ compensation insurer and make a positive difference to people’s lives.

Our values:

• Deliver with heart
• Own the outcome
• Best together
• Unlock what's possible

Our goals:

People and culture

Build an empowered, purpose‑driven and accountable workforce and culture that drives outstanding outcomes and performance.

Customer centricity

Defined by our purpose, leverage the combined capability of our people, streamlined processes and customer-focused ethos to deliver personalised, consistent and supportive services.

Technology and innovation

Bring together contemporary, inter-connected systems that reduce administration overhead, deliver insights and tailored support and service delivery.

Stakeholders and partners

Leverage our partners, employers and stakeholders to enhance performance and uplift prevention, recovery and injured worker outcomes.

Operational excellence

Build efficient, consistent and repeatable operations through clear processes, data driven decisions and a culture of continuous improvement.

Risk and financial sustainability

Strengthen governance, controls and financial stewardship to reduce risk, ensure transparency and long term scheme sustainability.