Skip to content

Privacy online

WorkCover is committed to protecting user privacy. We understand and appreciate that visitors and users of this website are concerned about their privacy and the confidentiality and security of any information that may be provided to us.


Our website uses technology known as cookies as part of our interaction with your browser. A cookie is an electronic token that is passed to your browser and your browser passes it back to the server whenever a page is sent to you.

You may choose to remove cookies, however parts of the site may not work properly or your use of the site may be impaired.

Securing your information

When WorkCover captures your personal information it is passed through our secure server using encryption technology, which scrambles the information to ensure it is protected over the internet.
Stored information about you is further protected from unauthorised access through the use of multiple firewalls, secure passwords, and sign in processes.

If you think that your online security has been breached, call us on 1300 362 128.

Information logged

We collect information about your use of our website, but we do not record any personal information. Information collection technologies such as CTI and single pixel GIFs are not used on this website.

We record:

  • the type and version number of the browser used
  • your top level domain name (for example .com, .gov, .au, .uk etc)
  • your server's IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider's machines)
  • pages accessed and any documents downloaded
  • the address of the referring site (for example, the previous site visited)
  • the date and time of your visit.

Information obtained from your general access is retained for purposes of network analysis, usage analysis and research into usage patterns for the purpose of improving our online services. Individual machines or users' browsing activities are not uniquely identified. No information collected will be released externally. No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant.

IP collection

Like most online applications, WorkCover online services store your internet protocol (IP) address. Your IP address is the identifier for your computer when you are using the internet. WorkCover uses this information for security and audit purposes only.

Website Analytics

We use Google Analytics (including demographics) on our website to gather anonymous information about visitors to our website. When you visit our web pages, your browser automatically sends anonymous information to Google. Examples of the information include the web address of the page that you’re visiting, your IP address and demographic information. Google may also use cookies.

We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful. You can read more about how Google uses data. You can choose not to allow Google to collect your information by opting out of Google Analytics.

Facebook Pixel

WorkCover uses Facebook Pixel to measure the effectiveness of our campaigns. Facebook Pixel is an analytics tool that allows measurement of the effectiveness of campaigns based on website usage. Facebook Pixel may use cookies, web beacons and other storage technologies to collect information from our website.

By default, Facebook Pixel may collect or receive information when you access our website and use the information to provide measurement services and target campaigns. If you do not want your information collected or received by Facebook Pixel, you may opt-out of Facebook’s use of cookies and Facebook Pixel through the settings on your Facebook account. For more information, see

Crazy Egg

WorkCover uses Crazy Egg’s website analytics services to gather anonymous information about how visitors interact with our website. When you visit certain pages on our website, your browser automatically sends anonymous information to Crazy Egg. User behaviour such where you have clicked your mouse or scrolled to on a page are captured. Crazy Egg may use cookies to collect this information from our website.

If you do not want your information collected or received by Crazy Egg, you may opt-out of Crazy Egg tracking. For further information about how Crazy Egg manage information, see their Privacy Policy.

Links to other sites

This site contains links to other sites. However, we are not responsible for the privacy practices or the content of other websites.

Email correspondence and feedback information

This is a Queensland Government website. Email correspondence sent to this site will be treated as a public record and will be retained in accordance with statutory requirements.

Your name and address details will not be added to a mailing list. We will forward an email to the Workers' Compensation Regulator if the query relates to them, but we will not otherwise disclose your name and address to third parties without your consent, unless required by law.

Email messages may be monitored and/or quarantined by our Business Solutions division for system trouble shooting and maintenance purposes and to ensure that inappropriate material is not circulated. Quarantined email messages are generally retained for approximately one month until they are deleted from our system.