Health and safety guidance and resources for businesses that sell products to the public either from a physical store or online.
Retail trade
Guides
All guides
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guide
Work-related violence and aggression in retailWork-related violence and aggression in retail
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guide
Kerbside fuel dispensingGuidance about kerbside fuel dispensing.
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guide
Psychological injuries in the retail industry - Presentation SlidesJane Stevens, Executive Services
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guide
Example hazardous chemical manifest for a service stationExample hazardous chemical manifest for a service station.
Tools
All tools
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Sales Representative : Return to Work Checklist and Plan
For use by medical practitioner
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Grocery Retail Worker : Return to Work Checklist and Plan
For use by medical practitioner
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Service station operator's checklist
This checklist has been developed to help the operator control the risks associated with the storage and handling of fuel.
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No DIY sign - must be installed by a licensed electrician
Signage for printing - landscape, two to a page.
Codes of practiceAll codes of practice
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Important legislation and code of practice updates for the dive industry
The Recreational Diving, Recreational Technical Diving and Snorkelling Code of Practice supports the Act and Regulation.
Commencement date: 25 June 2025 -
Work health and safety consultation, cooperation and coordination Code of Practice 2021 changes
Queensland has now updated the Work health and safety consultation, cooperation and coordination Code of Practice 2021 (PDF, 0.47 MB) to ref...
Commencement date: 1 March 2021 -
Managing the risk of psychosocial hazards at work Code of Practice 2022
The Managing the risk of psychosocial hazards at work Code of Practice 2022 is a practical guide on how to prevent harm from psychosocial ha...
Commencement date: 1 April 2023
HazardsAll hazards
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Pool chemical retailers
There is a range of hazards associated with the storing and handling pool chemicals in the retail sector.
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Flammable refrigerants
Find out about flammable refrigerants and your responsibilities for storing and handling them.
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Phosphine gas
Phosphine is used to kill insects, mice, and rats in grain and seed storage, and it occurs as a by-product of some industrial manufacturing ...
Forms
All forms
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Retail team member return to work checklist
Retail team return to work checklist and plan
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Form 23 - Amended notification of lead risk work
Lead is a highly toxic cumulative poison for which manufacturers and importers must prepare, review, amend and provide Safety Data Sheets and suppliers must pro...
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
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Injured worker authorisation
A form whereby an injured worker authorises the communication of information between their medical provider and employer in relation to their worker's compensat...
Services
All services
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WorkCover Connect for employers
Manage your claims and policy with our free online service.
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
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Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
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Electrical contractor self-audit
This self-audit is designed to help you better understand and meet your key electrical safety obligations.
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High risk work online register
An online register of high risk work licencees.
NewsAll news
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Calling for Expressions of Interest for the Work Health and Safety Industry Sector Standing Committees
The Office of Industrial Relations (OIR) is seeking nominations for consideration by the Minister for appointment to a new term of the Indus...
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Updated Allied Health fees – effective 1 August 2025
WorkCover Queensland has completed its annual update of the Allied Health Services Table of Costs for the 2025-2026 financial year. The upda...
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WorkCover Queensland's target premium rate holds steady for 2025–26
In good news for Queensland businesses, there will be no increase to WorkCover Queensland's target average net premium rate for the 2025–26 ...
EventsAll events
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Mentally healthy workplaces workshops 2025
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
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Mental Health in the Agriculture industry webinar
Join us for a free webinar during Queensland Mental Health Week, spotlighting psychosocial hazards in rural and regional industries.
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Queensland Mental Health Week Breakfast
Join us in person at a breakfast event during Queensland mental health week.
Alerts
All alerts
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Incident alert
Worker seriously injured by meat processing machineA worker sustained a serious injury when they were struck by a part of a centrifuge used to process meat products.
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Incident alert
Traffic incident involving motor vehicleIn a tragic incident, a child was fatally injured after being struck by a motor vehicle at a public event.
CampaignsAll campaigns
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Safe Work Month and Mental Health Week 2025
Held nationally each October, Safe Work Month and Queensland Mental Health Week are initiatives dedicated to promoting safe, healthy workpla...
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Queensland Mental Health Week
Mental Health Week, celebrated annually in October, promotes the importance of mental health and wellbeing.
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Work Well Awards 2023
More than 111 organisations and individuals entered this year’s Work Well Awards, demonstrating their dedication to making Queensland workpl...
VideosAll videos
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Delayed injury reporting and the impact on employer liability
In this webinar recording, WorkCover Queensland Senior Lawyer, Tim Loos, welcomes guest presenters Carl Moseling and Sam Poncini, of McInnes...
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Recent caselaw insights: Employer liability in the workplace
In this webinar recording, WorkCover Queensland Senior Lawyer, Trina Cash, along with guest presenters Ed Zappert and Andrew Hall of Crown L...
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Case study - People at Work - Holy Cross Services
In this video, Cameron, their Learning and Development Advisor, shares how the program’s tools are helping to identify training gaps, improv...
Case studiesAll case studies
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Print machine operator fails to establish employer liability in hand injury claim
Nemet v Hally Labels Pty Limited [2025] QDC. The Plaintiff in this case failed to establish that the defendant had breached its duty of care...
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Judgement ruled in favour of Plaintiff in PTSD case
The Plaintiff was a 27-year-old former aged care worker, who suffered post-traumatic stress disorder as a result of a sexual assault at work...
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The home: another place of employment where workplace injuries can occur
Working from home creates an additional place of employment in which the employer must take steps to do what is reasonably practicable to en...
Podcasts
All podcasts
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Navigating psychosocial hazards and factors within the workplace
Tanya Orszulak from the Psychological Health Unit talked to 4BC Radio about Mental Health Week and how to navigate psychosocial hazards and factors within the w...
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Living like the world’s longest-lived people
Hear from Nick Buettner about the common lifestyle and cultural traits of a bluezone location and how they relate to workplaces.