Health and safety guidance and resources for businesses that sell products to the public either from a physical store or online.
Retail trade
CampaignsAll campaigns
-
Safety Advocates
Our Safety Advocates highlight the personal impacts that an injury can have on workers and their families.
-
Ambassadors
Queensland Safety Ambassador Shane shares the impact of his father's death and importance of staying safe at work and strong safety culture.
-
Safe Work and Return to Work Awards 2021
The Safe Work and Return to Work Awards ceremony will be livestreamed only event. Join us on Friday 8 October 2021 as we celebrate leadershi...
NewsAll news
-
Employers failing to hold insurance in the Queensland workers’ compensation scheme
One recent prosecution highlights just how seriously failing to hold workers' compensation insurance is taken in Queensland.
-
Responding to fraud in the Queensland workers’ compensation scheme
Fraud can and does occur in the world of workers’ compensation insurance. Three recent prosecutions highlight just how seriously workers’ co...
-
It's time to renew your WorkCover accident insurance policy
Your accident insurance policy with WorkCover Queensland, which covers your business for the cost of any work-related injuries to your worke...
EventsAll events
-
Safe Work Month Launch
Join us online at 9am on Friday 1 October 2021 as we celebrate the start of Safe Work Month with a free online event that has something for ...
-
The evolving role of safety leaders, Dom O’Brien
Discover how leaders not only embrace, but also set themselves up for success in a landscape that is constantly changing.
-
Mental Health Forum 2021
The Mental Health Forum is an opportunity to get together and hear from industry experts as we discuss how we can promote, prevent, interven...
Alerts
All alerts
-
Incident alert
Falls from height result in serious injuriesTwo recent incidents where workers have suffered serious injuries have highlighted the dangers of falls from height. In August 2020, a man sustained serious inj...
-
Workplace health and safety alert
Fibreglass ladder failureThe purpose of this safety alert is to highlight the potential for degradation of fibreglass ladders that can lead to a structural failure.
HazardsAll hazards
-
Pool chemical retailers
There is a range of hazards associated with the storing and handling pool chemicals in the retail sector.
-
Flammable refrigerants
Find out about flammable refrigerants and your responsibilities for storing and handling them.
-
Asbestos
Whether at work or home, exposure to asbestos fibres is very dangerous. Understanding the health and safety requirements for managing and re...
Codes of practiceAll codes of practice
-
Hazardous manual tasks code of practice 2021
This code of practice on how to manage the risks associated with hazardous manual tasks and control the risks of workers being affected by m...
Commencement date: 1 March 2021 -
First aid in the workplace code of practice 2021
This Code of Practice on first aid in the workplace is an approved code of practice under section 274 of the Work Health and Safety Act 2011...
Commencement date: 1 March 2021 -
Managing the risks of plant in the workplace code of practice 2021
This Code of Practice on how to manage risks of plant in the workplace is an approved code of practice under section 274 of the Work Health ...
Commencement date: 1 March 2021
Services
All services
-
Check insurance cover
Check to see if an employer has a current accident insurance policy.
-
Wage payments calculator
This online wage payment calculator helps work out weekly compensation rates.
-
Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
-
Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
-
Electrical contractor self-audit
This self-audit is designed to help you better understand and meet your key electrical safety obligations.
-
High risk work online register
An online register of high risk work licencees.
Guides
All guides
-
Kerbside fuel dispensing
Guidance about kerbside fuel dispensing.
-
Psychological injuries in the retail industry - Presentation Slides
Jane Stevens, Executive Services
-
NRA webinar two- returning to the workplace after an injury
Presentation Slides
-
Example hazardous chemical manifest for a service station
Example hazardous chemical manifest for a service station.
Tools
All tools
-
Sales Representative : Return to Work Checklist and Plan
For use by medical practitioner
-
Grocery Retail Worker : Return to Work Checklist and Plan
For use by medical practitioner
-
Service station operator's checklist
This checklist has been developed to help the operator control the risks associated with the storage and handling of fuel.
-
No DIY sign - must be installed by a licensed electrician
Signage for printing - landscape, two to a page.
VideosAll videos
-
Common law risk management strategies
Jason Lewis and Kara Thomson of Hughes and Lewis joins us to discuss common law risk management strategies for employers.
-
Jason's story
Jason’s story is a confronting look at the heartache of losing a son to a preventable workplace incident. Jason Garrels died at just 20.
-
Take time for Mental Health Week
This Mental Health week, the theme is ‘Take time’ – please take the time to include this important awareness week in your calendar, consider...
Case studiesAll case studies
-
Worker unsuccessfully appeals court's initial finding that she was not bullied at work
Robertson v State of Queensland, 7 May 2021. The Court of Appeal has dismissed a worker's appeal against the District Court of Queensland's ...
-
Losing breath - The Adam Sager story
Workplace Health and Safety Queensland's latest film, losing breath tells the tragic story of Adam Sager who died from mesothelioma (an asbe...
-
Employers need to consider the health and safety of those at work outside of normal hours
In the recent judgement of Walker v Greenmountain Food Processing Pty Ltd [2020] QSC 329, the Supreme Court of Queensland found an employer ...
Forms
All forms
-
Retail team member return to work checklist
Retail team return to work checklist and plan
-
Form 23 - Amended notification of lead risk work
Lead is a highly toxic cumulative poison for which manufacturers and importers must prepare, review, amend and provide Safety Data Sheets and suppliers must pro...
-
Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
-
Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
Podcasts
All podcasts
-
Podcasts
A listing of podcasts available on the website. Use the in-page search or filters to help you easily find what you need.
-
Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.