Health and safety guidance and resources for businesses that sell products to the public either from a physical store or online.
Retail trade
Guides
All guides
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guide
Work-related violence and aggression in retailWork-related violence and aggression in retail
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guide
Kerbside fuel dispensingGuidance about kerbside fuel dispensing.
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guide
Example hazardous chemical manifest for a service stationExample hazardous chemical manifest for a service station.
Tools
All tools
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Service station operator's checklist
This checklist has been developed to help the operator control the risks associated with the storage and handling of fuel.
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No DIY sign - must be installed by a licensed electrician
Signage for printing - landscape, two to a page.
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No DIY sign - must be installed by a licensed electrician
Sign for printing - small (landscape orientation).
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Operator checklist for temporary fuel storage and handling systems
Operator checklist for temporary fuel storage and handling systems.
Codes of practiceAll codes of practice
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Managing the risk of psychosocial hazards at work Code of Practice 2022
The Managing the risk of psychosocial hazards at work Code of Practice 2022 is a practical guide on how to prevent harm from psychosocial ha...
Commencement date: 1 April 2023 -
Important legislation and code of practice updates for the dive industry
The Recreational Diving, Recreational Technical Diving and Snorkelling Code of Practice supports the Act and Regulation.
Commencement date: 25 June 2025 -
Work health and safety consultation, cooperation and coordination Code of Practice 2021 changes
Queensland has now updated the Work health and safety consultation, cooperation and coordination Code of Practice 2021 (PDF, 0.47 MB) to ref...
Commencement date: 1 March 2021
HazardsAll hazards
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Pool chemical retailers
There is a range of hazards associated with the storing and handling pool chemicals in the retail sector.
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Flammable refrigerants
Find out about flammable refrigerants and your responsibilities for storing and handling them.
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Phosphine gas
Phosphine is used to kill insects, mice, and rats in grain and seed storage, and it occurs as a by-product of some industrial manufacturing ...
Forms
All forms
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Form 23 - Amended notification of lead risk work
Lead is a highly toxic cumulative poison for which manufacturers and importers must prepare, review, amend and provide Safety Data Sheets and suppliers must pro...
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
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Group training record
A sample form to use in recording workers' training
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Suitable duties program
For employers to complete. This two-page template creates a four week return to work plan.
Services
All services
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WorkCover Connect for employers
Manage your claims and policy with our free online service.
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People and careers at the Office of Industrial Relations
Join the Queensland Government and the Office of Industrial Relations to deliver safer, healthier and fairer workplaces.
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Raise a workplace safety concern
To raise a concern about a work health and safety or electrical safety issue, please start by answering these five quick questions.
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Send or request WorkCover information
The easiest and fastest way you can get information to or from WorkCover Queensland is using our dedicated online services.
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Industry comparative calculator
Industry comparative calculator to generate the latest statistics for your industry and across Queensland.
NewsAll news
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WorkCover's My Recovery Plan now live
From 19 May, workers, employers and treatment providers will see a new rehab and return‑to‑work plan called the My Recovery Plan. The plan b...
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Allied Health Services Tables of Costs review for 2026-2027
WorkCover Queensland is commencing our annual review of the Allied Health Services Tables of Costs for the 2026-2027 financial year.
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New Rehabilitation Services Provider Panel (RSPP)
WorkCover Queensland is pleased to announce the appointment of our new Rehabilitation Services Provider Panel (RSPP).
EventsAll events
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North Queensland Work Well Conference 2026
Join safety professionals and industry leaders at the North Queensland Work Well Conference on Wednesday 15 July 2026.
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Work Well Conference Brisbane 2026
Join safety professionals and industry leaders at the Work Well Conference Brisbane on Wednesday 7 October 2026 at the Brisbane Convention a...
Alerts
All alerts
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Incident alert
Two workers exposed to hazardous chemicalIn late 2025, two workers suffered chemical burns after exposure to a corrosive chemical during a transfer process at a manufacturing workplace.
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Incident alert
Worker fatally injured when trapped in an elevated scraperIn late 2025, a worker sustained fatal crush injuries when they became trapped between the floor cylinder rod end and the back wall of the scraper bowl of an el...
CampaignsAll campaigns
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Work Well Awards 2023
More than 111 organisations and individuals entered this year’s Work Well Awards, demonstrating their dedication to making Queensland workpl...
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Ambassadors
Our safety ambassadors share their stories and increase awareness of the importance of mentally healthy workplaces and work health and safet...
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People and careers at the Office of Industrial Relations
Join the Queensland Government and the Office of Industrial Relations to deliver safer, healthier and fairer workplaces.
VideosAll videos
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Manual handling injuries in the workplace
In this webinar recording, WorkCover Queensland Senior Lawyer, Tim Loos, welcomes guest presenters Duncan Hutchings and Elizabeth Bainbridge...
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Mental Health in the Agriculture industry webinar
As part of Queensland Mental Health Week, the Mental Health in the Agriculture industry webinar was held on 8 October 2025 to spotlight psyc...
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Unpacking the Rural plant Code of Practice: Training and skills
How to apply training and skilling requirements on farm.
Case studiesAll case studies
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Employer not liable for shoulder injury after opening door
Read the case summary on why wind-related resistance on fire doors was deemed an insignificant risk and how the court assessed quantum and p...
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Plaintiff failed to prove any breach of duty
This is an important decision for any organisation providing social work services, although particularly in residential care situations.
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Young workers toolkit accepted not rejected
The saying ‘a quick game’s a good game’ may work on the footy field but not in health and safety. Nevertheless, it’s an attitude that still ...
Podcasts
All podcasts
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Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.
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Navigating psychosocial hazards and factors within the workplace
Tanya Orszulak from the Psychological Health Unit talked to 4BC Radio about Mental Health Week and how to navigate psychosocial hazards and factors within the w...