Health and safety guidance and resources for businesses that sell products to the public either from a physical store or online.
Retail trade
Guides
All guides
-
guide
Work-related violence and aggression in retailWork-related violence and aggression in retail
-
guide
Kerbside fuel dispensingGuidance about kerbside fuel dispensing.
-
guide
Psychological injuries in the retail industry - Presentation SlidesJane Stevens, Executive Services
-
guide
Example hazardous chemical manifest for a service stationExample hazardous chemical manifest for a service station.
Tools
All tools
-
Sales Representative : Return to Work Checklist and Plan
For use by medical practitioner
-
Grocery Retail Worker : Return to Work Checklist and Plan
For use by medical practitioner
-
Service station operator's checklist
This checklist has been developed to help the operator control the risks associated with the storage and handling of fuel.
-
No DIY sign - must be installed by a licensed electrician
Signage for printing - landscape, two to a page.
Codes of practiceAll codes of practice
-
Work health and safety consultation, cooperation and coordination Code of Practice 2021 changes
Queensland has now updated the Work health and safety consultation, cooperation and coordination Code of Practice 2021 (PDF, 0.47 MB) to ref...
Commencement date: 1 March 2021 -
Hazardous manual tasks code of practice 2021
This code of practice on how to manage the risks associated with hazardous manual tasks and control the risks of workers being affected by m...
Commencement date: 1 March 2021 -
Children and young workers code of practice 2006
Advice on how to manage health and safety at workplaces where children and young workers are likely to be.
Commencement date: 1 July 2006
HazardsAll hazards
-
Pool chemical retailers
There is a range of hazards associated with the storing and handling pool chemicals in the retail sector.
-
Flammable refrigerants
Find out about flammable refrigerants and your responsibilities for storing and handling them.
-
Remote and isolated work
How to manage the risks faced by remote or isolated workers and the legal requirements associated with these risks.
Forms
All forms
-
Retail team member return to work checklist
Retail team return to work checklist and plan
-
Form 23 - Amended notification of lead risk work
Lead is a highly toxic cumulative poison for which manufacturers and importers must prepare, review, amend and provide Safety Data Sheets and suppliers must pro...
-
Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
-
Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
Services
All services
-
WorkCover Connect for employers
Manage your claims and policy with our free online service.
-
Raise a workplace safety concern
To raise a concern about a work health and safety or electrical safety issue, please start by answering these five quick questions.
-
Check insurance cover
Check to see if an employer has a current accident insurance policy.
-
Renew my policy
Renew your WorkCover insurance policy online.
-
Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
-
Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
NewsAll news
-
Asbestos management compliance campaign
Statewide audits will start on 1 August 2022 to check businesses operating from buildings built before 1990 or those where asbestos is, or m...
-
Work health and safety consultation, cooperation and coordination Code of Practice 2021 changes
The updated Work health and safety consultation, cooperation and coordination Code of Practice 2021 commences on 1 August 2022. No substanti...
-
$3m for dust lung disease research
Industrial Relations Minister Grace Grace has today announced more than $3 million of research grants for occupational dust lung disease hav...
EventsAll events
-
Work Well Breakfast Forum - Rockhampton
Join us in-person in Rockhampton for our popular breakfast forum! With high profile keynote presenters covering a diverse range of hot topic...
-
Mentally healthy workplaces online workshops 2022
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
-
Work Well 365 Speaker Series - Understanding types of violence – David Whittingham
Join this FREE event streamed online where David Whittingham talks about understanding types of violence.
Alerts
All alerts
-
Workplace health and safety alert
Safety of moving walks and escalatorsThe purpose of this safety alert is to highlight the risks of missing pallets/steps on moving walks and escalators.
-
Incident alert
Four injured in workplace explosionIn November 2021, one worker was seriously injured while three other workers received minor injuries following a workplace explosion and fire. Early enquiries i...
CampaignsAll campaigns
-
Mental Health Week
Mental Health Week, celebrated annually in October, promotes the importance of mental health and wellbeing and aims to reduce the stigma ass...
-
Safe Work Month 2022 and Work Well 365
Register now for events and download resources to help you keep work health, safety and return to work top of mind all year round.
-
Electrical Safety Week 2022
Free events for industry leaders, electrical workers, contractors and apprentices to find out more about safety in the electrical industry.
VideosAll videos
-
How wellness impacts safety - pain science
This interactive session will explore how new ideas and findings in pain science and fatigue can help us to better understand accidents and ...
-
Safety fundamentals - Small and medium sized business workshop
Designed for small to medium sized businesses with limited experience in work health and safety, this practical session will cover the funda...
-
Heat stress management - you're doing it wrong!
In this practical session, you’ll learn about evidence-based approaches to address heat stress. This session will equip you with the knowled...
Case studiesAll case studies
-
Worker unsuccessfully appeals court's initial finding that she was not bullied at work
Robertson v State of Queensland, 7 May 2021. The Court of Appeal has dismissed a worker's appeal against the District Court of Queensland's ...
-
Employers need to consider the health and safety of those at work outside of normal hours
In the recent judgement of Walker v Greenmountain Food Processing Pty Ltd [2020] QSC 329, the Supreme Court of Queensland found an employer ...
-
Damages awarded to librarian for back injury.
The Plaintiff was a librarian who injured her back when upturning a book return box to retrieve a book that had slipped under the base.
Podcasts
All podcasts
-
Podcasts
A listing of podcasts available on the website. Use the in-page search or filters to help you easily find what you need.
-
Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.