Health and safety guidance and resources for businesses that sell products to the public either from a physical store or online.
Retail trade
Guides
All guides
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guide
Work-related violence and aggression in retailWork-related violence and aggression in retail
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guide
Kerbside fuel dispensingGuidance about kerbside fuel dispensing.
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guide
Psychological injuries in the retail industry - Presentation SlidesJane Stevens, Executive Services
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guide
Example hazardous chemical manifest for a service stationExample hazardous chemical manifest for a service station.
Tools
All tools
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Sales Representative : Return to Work Checklist and Plan
For use by medical practitioner
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Grocery Retail Worker : Return to Work Checklist and Plan
For use by medical practitioner
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Service station operator's checklist
This checklist has been developed to help the operator control the risks associated with the storage and handling of fuel.
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No DIY sign - must be installed by a licensed electrician
Signage for printing - landscape, two to a page.
Codes of practiceAll codes of practice
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Amusement Devices Code of Practice 2023
This code of practice provides practical guidance on how to manage health and safety risks associated with amusement devices and provides ri...
Commencement date: 1 February 2024 -
Managing risks in stevedoring Code of Practice 2023
The Managing risks in stevedoring Code of Practice 2018 (Stevedoring Code 2018) commenced as an approved code of practice under the Work Hea...
Commencement date: 31 March 2023 -
Managing respirable crystalline silica dust exposure in construction and manufacturing of construction elements Code of Practice 2022
This Code provides practical guidance for persons conducting a business or undertaking on how to manage risks associated with respirable cry...
Commencement date: 1 May 2023
HazardsAll hazards
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Pool chemical retailers
There is a range of hazards associated with the storing and handling pool chemicals in the retail sector.
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Flammable refrigerants
Find out about flammable refrigerants and your responsibilities for storing and handling them.
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Phosphine gas
Phosphine is used to kill insects, mice, and rats in grain and seed storage, and it occurs as a by-product of some industrial manufacturing ...
Forms
All forms
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Retail team member return to work checklist
Retail team return to work checklist and plan
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Form 23 - Amended notification of lead risk work
Lead is a highly toxic cumulative poison for which manufacturers and importers must prepare, review, amend and provide Safety Data Sheets and suppliers must pro...
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Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
Services
All services
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WorkCover Connect for employers
Manage your claims and policy with our free online service.
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
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Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
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Electrical contractor self-audit
This self-audit is designed to help you better understand and meet your key electrical safety obligations.
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High risk work online register
An online register of high risk work licencees.
NewsAll news
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Allied Health Services Tables of Costs review for 2024-2025
WorkCover Queensland is commencing our annual review of the Allied Health Services Tables of Costs for the 2024-2025 financial year.
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WorkCover Queensland CEO Bruce Watson retiring
After seven years as CEO of WorkCover Queensland, Bruce Watson will retire on the 16th of February 2024.
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Independent review of Workplace Health and Safety Queensland announced
The Miles Government has commissioned an independent review of Workplace Health and Safety Queensland. Starting today, the review will ensur...
EventsAll events
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Mentally healthy workplaces workshops 2024
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
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Workers’ Memorial Day 2024
Join us and the Consultative Committee for Work-Related Fatalities and Serious Incidents on Sunday 28 April 2024 for Workers' Memorial Day t...
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North Queensland Work Well Conference 2024
Join us in Townsville for a one-and-a-half-day event focused on promoting injury prevention, mentally healthy workplaces, new technologies i...
Alerts
All alerts
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Incident alert
Worker injured while inflating truck tyreIn October 2023, a worker sustained head and chest injuries when an inflated truck tyre exploded. Preliminary information suggested a truck tyre exploded when t...
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Incident alert
Young construction worker impaled by crowbarIn June 2023, a worker sustained serious head injuries when he was operating a stand on pallet mover. Initial investigations indicated the worker was operating...
CampaignsAll campaigns
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Work Well Awards 2023
More than 111 organisations and individuals entered this year’s Work Well Awards, demonstrating their dedication to making Queensland workpl...
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Safety Advocates
Our Safety Advocates highlight the personal impacts that an injury can have on workers and their families.
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Ambassadors
Our safety ambassadors share their stories and increase awareness of the importance of mentally healthy workplaces and work health and safet...
VideosAll videos
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Scott's story
When Scott injured his thumb on a machine at work, having support from his family, WorkCover and his employer helped him get back to work an...
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Workplace bullying and harassment claims and reasonable management action
In this webinar recording, WorkCover Queensland Senior Lawyer, Tim Loos, welcomes guest presenters Damien van Brunschot, David McGrath and S...
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Sandy's story
Townsville aged care nurse Sandra's resilience, together with support from WorkCover and her employer, helped her to get back to work after ...
Case studiesAll case studies
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The home: another place of employment where workplace injuries can occur
Working from home creates an additional place of employment in which the employer must take steps to do what is reasonably practicable to en...
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Tamara's story
Tamara shared with us what motivates her to foster a supportive return to work culture and help YFS employees when they are injured.
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Keith and Thomas’s Story
Iceworld CEO Keith shares how he turned things around for both Thomas and the business in this case study.
Podcasts
All podcasts
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Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.
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Navigating psychosocial hazards and factors within the workplace
Tanya Orszulak from the Psychological Health Unit talked to 4BC Radio about Mental Health Week and how to navigate psychosocial hazards and factors within the w...