Health and safety guidance and resources for businesses that sell products to the public either from a physical store or online.
Retail trade
CampaignsAll campaigns
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Ambassadors
Queensland Safety Ambassador Shane shares the impact of his father's death and importance of staying safe at work and strong safety culture.
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Safety Advocates
Our Safety Advocates highlight the personal impacts that an injury can have on workers and their families.
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Safe Work Month 2021
Raising community and industry awareness about the importance of work health and safety, and the benefits of mentally healthy workplaces.
NewsAll news
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Medical fees update - effective 1 December 2021
WorkCover Queensland has reviewed and updated the tables of costs for medical treatment applicable for workers' compensation in Queensland. ...
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Craig's story
Craig suffered serious injuries when he fell from a ladder at work. Here's how support and a positive mindset helped Craig get back.
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New films urge rural Queenslanders to be safe around electricity
Five new films launched by the Queensland Government today are aimed at keeping rural communities safe from electrical dangers.
EventsAll events
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Mentally healthy workplaces workshops 2021
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
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The changing legislative landscape with Hayley Lewis
Former Olympic gold medallist, small business owner and psychological health champion Hayley Lewis hosted a thought-provoking discussion abo...
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Mentally healthy workplaces online workshops 2022
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
Alerts
All alerts
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Incident alert
Falls from height result in serious injuriesTwo recent incidents where workers have suffered serious injuries have highlighted the dangers of falls from height. In August 2020, a man sustained serious inj...
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Workplace health and safety alert
Fibreglass ladder failureThe purpose of this safety alert is to highlight the potential for degradation of fibreglass ladders that can lead to a structural failure.
HazardsAll hazards
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Pool chemical retailers
There is a range of hazards associated with the storing and handling pool chemicals in the retail sector.
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Flammable refrigerants
Find out about flammable refrigerants and your responsibilities for storing and handling them.
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Remote and isolated work
How to manage the risks faced by remote or isolated workers and the legal requirements associated with these risks.
Codes of practiceAll codes of practice
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Hazardous manual tasks code of practice 2021
This code of practice on how to manage the risks associated with hazardous manual tasks and control the risks of workers being affected by m...
Commencement date: 1 March 2021 -
Children and young workers code of practice 2006
Advice on how to manage health and safety at workplaces where children and young workers are likely to be.
Commencement date: 1 July 2006 -
First aid in the workplace code of practice 2021
This Code of Practice on first aid in the workplace is an approved code of practice under section 274 of the Work Health and Safety Act 2011...
Commencement date: 1 March 2021
Services
All services
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Wage payments calculator
This online wage payment calculator helps work out weekly compensation rates.
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Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
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Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
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Electrical contractor self-audit
This self-audit is designed to help you better understand and meet your key electrical safety obligations.
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High risk work online register
An online register of high risk work licencees.
Guides
All guides
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guide
Work-related violence and aggression in retailWork-related violence and aggression in retail
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guide
Kerbside fuel dispensingGuidance about kerbside fuel dispensing.
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guide
Psychological injuries in the retail industry - Presentation SlidesJane Stevens, Executive Services
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guide
Example hazardous chemical manifest for a service stationExample hazardous chemical manifest for a service station.
Tools
All tools
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Sales Representative : Return to Work Checklist and Plan
For use by medical practitioner
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Grocery Retail Worker : Return to Work Checklist and Plan
For use by medical practitioner
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Service station operator's checklist
This checklist has been developed to help the operator control the risks associated with the storage and handling of fuel.
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No DIY sign - must be installed by a licensed electrician
Signage for printing - landscape, two to a page.
VideosAll videos
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The changing legislative landscape of psychological health and safety with Hayley Lewis
Former Olympic gold medallist, small business owner and psychological health champion Hayley Lewis hosted a thought-provoking discussion abo...
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What employers can do to avoid workplace injuries and common law claims
Terry Killian of Hall and Wilcox and Luke Murphy of MurphySchmidt Solicitors join us for our latest webinar
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The evolving role of safety leaders, Dom O’Brien
Discover how leaders not only embrace, but also set themselves up for success in a landscape that is constantly changing.
Case studiesAll case studies
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Worker unsuccessfully appeals court's initial finding that she was not bullied at work
Robertson v State of Queensland, 7 May 2021. The Court of Appeal has dismissed a worker's appeal against the District Court of Queensland's ...
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Employers need to consider the health and safety of those at work outside of normal hours
In the recent judgement of Walker v Greenmountain Food Processing Pty Ltd [2020] QSC 329, the Supreme Court of Queensland found an employer ...
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Damages awarded to librarian for back injury.
The Plaintiff was a librarian who injured her back when upturning a book return box to retrieve a book that had slipped under the base.
Forms
All forms
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Retail team member return to work checklist
Retail team return to work checklist and plan
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Form 23 - Amended notification of lead risk work
Lead is a highly toxic cumulative poison for which manufacturers and importers must prepare, review, amend and provide Safety Data Sheets and suppliers must pro...
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Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
Podcasts
All podcasts
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Podcasts
A listing of podcasts available on the website. Use the in-page search or filters to help you easily find what you need.
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Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.