Health and safety guidance and resources for businesses that sell products to the public either from a physical store or online.
Retail trade
Guides
All guides
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guide
Work-related violence and aggression in retailWork-related violence and aggression in retail
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guide
Kerbside fuel dispensingGuidance about kerbside fuel dispensing.
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guide
Psychological injuries in the retail industry - Presentation SlidesJane Stevens, Executive Services
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guide
Example hazardous chemical manifest for a service stationExample hazardous chemical manifest for a service station.
Tools
All tools
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Sales Representative : Return to Work Checklist and Plan
For use by medical practitioner
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Grocery Retail Worker : Return to Work Checklist and Plan
For use by medical practitioner
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Service station operator's checklist
This checklist has been developed to help the operator control the risks associated with the storage and handling of fuel.
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No DIY sign - must be installed by a licensed electrician
Signage for printing - landscape, two to a page.
Codes of practiceAll codes of practice
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Amusement Devices Code of Practice 2023
This code of practice provides practical guidance on how to manage health and safety risks associated with amusement devices and provides ri...
Commencement date: 1 February 2024 -
Managing risks in stevedoring Code of Practice 2023
The Managing risks in stevedoring Code of Practice 2018 (Stevedoring Code 2018) commenced as an approved code of practice under the Work Hea...
Commencement date: 31 March 2023 -
Managing respirable crystalline silica dust exposure in construction and manufacturing of construction elements Code of Practice 2022
This Code provides practical guidance for persons conducting a business or undertaking on how to manage risks associated with respirable cry...
Commencement date: 1 May 2023
HazardsAll hazards
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Pool chemical retailers
There is a range of hazards associated with the storing and handling pool chemicals in the retail sector.
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Flammable refrigerants
Find out about flammable refrigerants and your responsibilities for storing and handling them.
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Phosphine gas
Phosphine is used to kill insects, mice, and rats in grain and seed storage, and it occurs as a by-product of some industrial manufacturing ...
Forms
All forms
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Retail team member return to work checklist
Retail team return to work checklist and plan
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Form 23 - Amended notification of lead risk work
Lead is a highly toxic cumulative poison for which manufacturers and importers must prepare, review, amend and provide Safety Data Sheets and suppliers must pro...
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Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
Services
All services
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WorkCover Connect for employers
Manage your claims and policy with our free online service.
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
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Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
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Electrical contractor self-audit
This self-audit is designed to help you better understand and meet your key electrical safety obligations.
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High risk work online register
An online register of high risk work licencees.
NewsAll news
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Queensland’s 2023 Work Well Awards finalists announced
A total of 111 entries were received by the Office of Industrial Relations for the 2023 Work Well Awards, celebrating organisations and indi...
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Joint initiative aims to reduce plumbers’ risk of injury
WorkCover Queensland is investing in the construction industry’s injury risk reduction, with its recent collaboration with Master Plumbers’ ...
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High Court clears employer of vicarious liability in unusual workplace incident
WorkCover Queensland Senior Lawyer, Tim Loos, sits down with Chris Murphy, Special Counsel at Cooper Grace Ward, to discuss the details of t...
EventsAll events
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Webinar: Disclosure in common law claims
Join WorkCover Queensland Senior Lawyer, Tim Loos, as he welcomes guest presenters Kirsten Weber and Elizabeth Bainbridge-Brown from law fir...
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Mentally healthy workplaces workshops 2023
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
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Work Well Speaker Series 2023
Our Work Well Speaker Series is a FREE online speaker series with nine events held throughout October.
Alerts
All alerts
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Incident alert
Four workers injured in gas explosionIn July 2023, four workers were injured in a workplace gas explosion and fire. Early enquiries indicate they were clearing a gas line by purging a liquefied pet...
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Incident alert
12-year-old jumps from amusement ride when safety harness releasesIn May 2023, a 12-year-old sustained fractures to her foot when she jumped from the seat of an amusement ride.
CampaignsAll campaigns
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Work Well Awards 2023
More than 111 organisations and individuals entered this year’s Work Well Awards, demonstrating their dedication to making Queensland workpl...
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Electrical Safety Week 2023
Electrical Safety Week 2023 featured events for industry leaders, electrical workers, contractors and apprentices, and was a great opportuni...
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Ambassadors
Our safety ambassadors share their stories and increase awareness of the importance of mentally healthy workplaces and work health and safet...
VideosAll videos
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Disclosure in Common Law Claims
In this webinar recording, WorkCover Queensland Senior Lawyer, Tim Loos, welcomes guest presenters Kirsten Weber and Elizabeth Bainbridge-Br...
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High Court case examining vicarious liability
In this pre-recorded webinar video, WorkCover Queensland Senior Lawyer, Tim Loos, sits down with Chris Murphy, Special Counsel at Cooper Gra...
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Medical assessment tribunal
Medical assessment tribunals make independent expert medical decisions about work-related injury or impairment. This video explains the medi...
Case studiesAll case studies
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Tamara's story
Tamara shared with us what motivates her to foster a supportive return to work culture and help YFS employees when they are injured.
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Keith and Thomas’s Story
Iceworld CEO Keith shares how he turned things around for both Thomas and the business in this case study.
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Worker unsuccessfully appeals court's initial finding that she was not bullied at work
Robertson v State of Queensland, 7 May 2021. The Court of Appeal has dismissed a worker's appeal against the District Court of Queensland's ...
Podcasts
All podcasts
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Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.
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Navigating psychosocial hazards and factors within the workplace
Tanya Orszulak from the Psychological Health Unit talked to 4BC Radio about Mental Health Week and how to navigate psychosocial hazards and factors within the w...