Health and safety guidance and resources for businesses that sell products to the public either from a physical store or online.
Retail trade
CampaignsAll campaigns
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Safe Work Month 2020
In October 2020 we delivered a program of virtual events, tools and resources focusing on work health and safety and return to work.
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Ambassadors
Queensland Safety Ambassador Shane shares the impact of his father's death and importance of staying safe at work and strong safety culture.
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Safety Advocates
Our Safety Advocates highlight the personal impacts that an injury can have on workers and their families.
NewsAll news
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Get ready to renew your policy from 1 July
If you employ workers in Queensland, it's time to start preparing to renew your WorkCover Queensland accident insurance policy.
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Queensland workers' compensation premiums remain lowest
Industrial Relations Minister Grace Grace said today that the average WorkCover premium would be maintained at $1.20 per $100 of wages paid ...
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Vale Ian Brusasco AO
WorkCover Queensland is saddened to hear the news of the passing of Mr Ian Brusasco AO, former chair at WorkCover Queensland from 1998 to 20...
EventsAll events
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Musculoskeletal Disorders Symposium
The 2021 national symposium will be a digital event.
Alerts
All alerts
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Incident alert
Falls from height result in serious injuriesTwo recent incidents where workers have suffered serious injuries have highlighted the dangers of falls from height. In August 2020, a man sustained serious inj...
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Workplace health and safety alert
Fibreglass ladder failureThe purpose of this safety alert is to highlight the potential for degradation of fibreglass ladders that can lead to a structural failure.
HazardsAll hazards
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Pool chemical retailers
There is a range of hazards associated with the storing and handling pool chemicals in the retail sector.
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Flammable refrigerants
Find out about flammable refrigerants and your responsibilities for storing and handling them.
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Asbestos
Whether at work or home, exposure to asbestos fibres is very dangerous. Understanding the health and safety requirements for managing and re...
Codes of practiceAll codes of practice
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Hazardous manual tasks code of practice 2021
This code of practice on how to manage the risks associated with hazardous manual tasks and control the risks of workers being affected by m...
Commencement date: 1 March 2021 -
First aid in the workplace code of practice 2021
This Code of Practice on first aid in the workplace is an approved code of practice under section 274 of the Work Health and Safety Act 2011...
Commencement date: 1 March 2021 -
Children and young workers code of practice 2006
Advice on how to manage health and safety at workplaces where children and young workers are likely to be.
Commencement date: 1 July 2006
Services
All services
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Wage payments calculator
This online wage payment calculator helps work out weekly compensation rates.
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Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
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Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
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Electrical contractor self-audit
This self-audit is designed to help you better understand and meet your key electrical safety obligations.
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High risk work online register
An online register of high risk work licencees.
Guides
All guides
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Kerbside fuel dispensing
Guidance about kerbside fuel dispensing.
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Indicators of a thriving workplace - Presentation Slides
Dr Nerida Joss - Insights and Impact Manager - SuperFriend
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Psychological injuries in the retail industry - Presentation Slides
Jane Stevens, Executive Services
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NRA webinar two- returning to the workplace after an injury
Presentation Slides
Tools
All tools
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Sales Representative : Return to Work Checklist and Plan
For use by medical practitioner
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Grocery Retail Worker : Return to Work Checklist and Plan
For use by medical practitioner
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Service station operator's checklist
This checklist has been developed to help the operator control the risks associated with the storage and handling of fuel.
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No DIY sign - must be installed by a licensed electrician
For printing- largest size. Do not DIY electrical installation.
VideosAll videos
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Heat stress management - you're doing it wrong!
In this practical session, you’ll learn about evidence-based approaches to address heat stress. This session will equip you with the knowled...
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Jason's story
Jason’s story is a confronting look at the heartache of losing a son to a preventable workplace incident. Jason Garrels died at just 20.
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Safety fundamentals - Small and medium sized business workshop
Designed for small to medium sized businesses with limited experience in work health and safety, this practical session will cover the funda...
Case studiesAll case studies
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Losing breath - The Adam Sager story
Workplace Health and Safety Queensland's latest film, losing breath tells the tragic story of Adam Sager who died from mesothelioma (an asbe...
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Employers need to consider the health and safety of those at work outside of normal hours
In the recent judgement of Walker v Greenmountain Food Processing Pty Ltd [2020] QSC 329, the Supreme Court of Queensland found an employer ...
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Damages awarded to librarian for back injury.
The Plaintiff was a librarian who injured her back when upturning a book return box to retrieve a book that had slipped under the base.
Forms
All forms
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Retail team member return to work checklist
Retail team return to work checklist and plan
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
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Group training record
A sample form to use in recording workers' training
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Injured worker authorisation
A form whereby an injured worker authorises the communication of information between their medical provider and employer in relation to their worker's compensat...
Podcasts
All podcasts
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Workplace design for better health, safety, wellness and productivity at NOJA Power - a case study
Presented by Jay Manne and Rabiul Alam (NOJA Power).
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Living like the world’s longest-lived people
Hear from Nick Buettner about the common lifestyle and cultural traits of a bluezone location and how they relate to workplaces.