Health and safety guidance and resources for businesses that sell products to the public either from a physical store or online.
Retail trade
Guides
All guides
-
guide
Work-related violence and aggression in retailWork-related violence and aggression in retail
-
guide
Kerbside fuel dispensingGuidance about kerbside fuel dispensing.
-
guide
Psychological injuries in the retail industry - Presentation SlidesJane Stevens, Executive Services
-
guide
Example hazardous chemical manifest for a service stationExample hazardous chemical manifest for a service station.
Tools
All tools
-
Sales Representative : Return to Work Checklist and Plan
For use by medical practitioner
-
Grocery Retail Worker : Return to Work Checklist and Plan
For use by medical practitioner
-
Service station operator's checklist
This checklist has been developed to help the operator control the risks associated with the storage and handling of fuel.
-
No DIY sign - must be installed by a licensed electrician
Signage for printing - landscape, two to a page.
Codes of practiceAll codes of practice
-
Work health and safety consultation, cooperation and coordination Code of Practice 2021 changes
Queensland has now updated the Work health and safety consultation, cooperation and coordination Code of Practice 2021 (PDF, 0.47 MB) to ref...
Commencement date: 1 March 2021 -
Managing the risk of psychosocial hazards at work Code of Practice 2022
The Managing the risk of psychosocial hazards at work Code of Practice 2022 is a practical guide on how to prevent harm from psychosocial ha...
Commencement date: 1 April 2023 -
Hazardous manual tasks code of practice 2021
This code of practice on how to manage the risks associated with hazardous manual tasks and control the risks of workers being affected by m...
Commencement date: 23 February 2021
HazardsAll hazards
-
Pool chemical retailers
There is a range of hazards associated with the storing and handling pool chemicals in the retail sector.
-
Flammable refrigerants
Find out about flammable refrigerants and your responsibilities for storing and handling them.
-
Phosphine gas
Phosphine is used to kill insects, mice, and rats in grain and seed storage, and it occurs as a by-product of some industrial manufacturing ...
Forms
All forms
-
Retail team member return to work checklist
Retail team return to work checklist and plan
-
Form 23 - Amended notification of lead risk work
Lead is a highly toxic cumulative poison for which manufacturers and importers must prepare, review, amend and provide Safety Data Sheets and suppliers must pro...
-
Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
-
Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
Services
All services
-
WorkCover Connect for employers
Manage your claims and policy with our free online service.
-
Check insurance cover
Check to see if an employer has a current accident insurance policy.
-
Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
-
Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
-
Electrical contractor self-audit
This self-audit is designed to help you better understand and meet your key electrical safety obligations.
-
Raise a workplace safety concern
To raise a concern about a work health and safety or electrical safety issue, please start by answering these five quick questions.
NewsAll news
-
WorkCover premium freeze good news for Queensland
Crisafulli Government endorses WorkCover premium freeze for 2025-26.
-
Allied Health Services Tables of Costs review for 2025-2026
WorkCover Queensland is commencing our annual review of the Allied Health Services Tables of Costs for the 2025-2026 financial year.
-
Tis the season to be jolly
The holiday season is fast approaching and with it, extended trading hours across the state allowing Queenslanders to avoid the Christmas ru...
EventsAll events
-
Mentally healthy workplaces workshops 2025
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
-
North Queensland Work Well Conference 2025
Join us for the exciting North Queensland Work Well Conference, where industry leaders and experts will share invaluable insights and strate...
Alerts
All alerts
-
Incident alert
Worker seriously injured by meat processing machineA worker sustained a serious injury when they were struck by a part of a centrifuge used to process meat products.
-
Incident alert
Traffic incident involving motor vehicleIn a tragic incident, a child was fatally injured after being struck by a motor vehicle at a public event.
CampaignsAll campaigns
-
Work Well Awards 2023
More than 111 organisations and individuals entered this year’s Work Well Awards, demonstrating their dedication to making Queensland workpl...
-
Ambassadors
Our safety ambassadors share their stories and increase awareness of the importance of mentally healthy workplaces and work health and safet...
-
Safety Advocates
Our Safety Advocates highlight the personal impacts that an injury can have on workers and their families.
VideosAll videos
-
Recent caselaw insights: Employer liability in the workplace
In this webinar recording, WorkCover Queensland Senior Lawyer, Trina Cash, along with guest presenters Ed Zappert and Andrew Hall of Crown L...
-
Case study - People at Work - Holy Cross Services
In this video, Cameron, their Learning and Development Advisor, shares how the program’s tools are helping to identify training gaps, improv...
-
Back to basics: how to do a risk assessment for psychosocial hazards at work
This session brings us back to basics regarding psychosocial hazards, providing a step-by-step walkthrough of the risk management process in...
Case studiesAll case studies
-
Print machine operator fails to establish employer liability in hand injury claim
Nemet v Hally Labels Pty Limited [2025] QDC. The Plaintiff in this case failed to establish that the defendant had breached its duty of care...
-
Judgement ruled in favour of Plaintiff in PTSD case
The Plaintiff was a 27-year-old former aged care worker, who suffered post-traumatic stress disorder as a result of a sexual assault at work...
-
The home: another place of employment where workplace injuries can occur
Working from home creates an additional place of employment in which the employer must take steps to do what is reasonably practicable to en...
Podcasts
All podcasts
-
Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.
-
Navigating psychosocial hazards and factors within the workplace
Tanya Orszulak from the Psychological Health Unit talked to 4BC Radio about Mental Health Week and how to navigate psychosocial hazards and factors within the w...