Health and safety guidance and resources for businesses that sell products to the public either from a physical store or online.
Retail trade
Guides
All guides
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guide
Work-related violence and aggression in retailWork-related violence and aggression in retail
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guide
Kerbside fuel dispensingGuidance about kerbside fuel dispensing.
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guide
Psychological injuries in the retail industry - Presentation SlidesJane Stevens, Executive Services
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guide
Example hazardous chemical manifest for a service stationExample hazardous chemical manifest for a service station.
Tools
All tools
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Sales Representative : Return to Work Checklist and Plan
For use by medical practitioner
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Grocery Retail Worker : Return to Work Checklist and Plan
For use by medical practitioner
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Service station operator's checklist
This checklist has been developed to help the operator control the risks associated with the storage and handling of fuel.
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No DIY sign - must be installed by a licensed electrician
Signage for printing - landscape, two to a page.
Codes of practiceAll codes of practice
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Amusement Devices Code of Practice 2023
This code of practice provides practical guidance on how to manage health and safety risks associated with amusement devices and provides ri...
Commencement date: 1 February 2024 -
Work health and safety consultation, cooperation and coordination Code of Practice 2021 changes
Queensland has now updated the Work health and safety consultation, cooperation and coordination Code of Practice 2021 (PDF, 0.47 MB) to ref...
Commencement date: 1 March 2021 -
Managing respirable crystalline silica dust exposure in construction and manufacturing of construction elements Code of Practice 2022
This Code provides practical guidance for persons conducting a business or undertaking on how to manage risks associated with respirable cry...
Commencement date: 1 May 2023
HazardsAll hazards
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Pool chemical retailers
There is a range of hazards associated with the storing and handling pool chemicals in the retail sector.
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Flammable refrigerants
Find out about flammable refrigerants and your responsibilities for storing and handling them.
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Phosphine gas
Phosphine is used to kill insects, mice, and rats in grain and seed storage, and it occurs as a by-product of some industrial manufacturing ...
Forms
All forms
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Retail team member return to work checklist
Retail team return to work checklist and plan
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Form 23 - Amended notification of lead risk work
Lead is a highly toxic cumulative poison for which manufacturers and importers must prepare, review, amend and provide Safety Data Sheets and suppliers must pro...
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Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
Services
All services
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WorkCover Connect for employers
Manage your claims and policy with our free online service.
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
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Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
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Electrical contractor self-audit
This self-audit is designed to help you better understand and meet your key electrical safety obligations.
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High risk work online register
An online register of high risk work licencees.
NewsAll news
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Safe Work Month focuses on being safe 365 days of the year
Saving lives by raising awareness about workplace health and safety is the focus of National Safe Work Month this October. Safety doesn’t ha...
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Farm safety a prized subject for Queensland students
Be safe around electrical equipment, always wear a helmet on a quad bike and wash your hands after touching animals – these are some of the ...
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Annual update of Private Hospital Services Table of Costs
WorkCover Queensland is commencing our annual review of the Private Hospital Services Table of Costs for 2024.
EventsAll events
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Work Well Regional Breakfast Forums 2024
This year, we're bringing elements of the Work Well Conference to Rockhampton and Cairns, featuring three conference speakers ready to share...
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Latest changes in management of crystalline silica substances - Cairns
New regulations regarding the management of crystalline silica substances (CSS) commenced 1 September 2024. Find out more by attending our i...
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Work Well Conference 2024
The Work Well Conference is back! This year’s event will be held on Tuesday 22 October 2024 at the Royal International Convention Centre (RN...
Alerts
All alerts
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Incident alert
Worker seriously injured after being struck by forkliftIn a recent incident, a worker suffered serious injuries after being struck by a forklift carrying a pallet of stock inside a warehouse. Initial enquiries indic...
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Incident alert
Worker seriously injured in fall from balconyA worker suffered serious injuries after falling from a second floor balcony to the ground at a construction site. An edge protection system was installed. Earl...
CampaignsAll campaigns
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Ambassadors
Our safety ambassadors share their stories and increase awareness of the importance of mentally healthy workplaces and work health and safet...
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Work Well Awards 2023
More than 111 organisations and individuals entered this year’s Work Well Awards, demonstrating their dedication to making Queensland workpl...
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Electrical Safety Fortnight 2024
Get involved in Electrical Safety Fortnight 2 – 14 September 2024! For the first time, we're expanding our safety messages across two weeks!...
VideosAll videos
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The Electrical Safety and Other Legislation Amendment Regulation 2024 (ESOLA Regulation)
Micharl Gibson and Kirsty McLean discuss the Electrical Safety and Other Legislation Amendment Regulation 2024 (ESOLA Regulation).
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New requirements for carrying out work in or entering domestic roof spaces commence 1 January 2025
Micharl Gibson and Kirsty McLean discuss the new requirements for carrying out work in or entering domestic roof spaces commence 1 January 2...
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Your worker can access early support for a mental injury. Here's how
WorkCover pays for workers to receive treatment for a mental injury before the claim is decided.
Case studiesAll case studies
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The home: another place of employment where workplace injuries can occur
Working from home creates an additional place of employment in which the employer must take steps to do what is reasonably practicable to en...
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Tamara's story
Tamara shared with us what motivates her to foster a supportive return to work culture and help YFS employees when they are injured.
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Keith and Thomas’s Story
Iceworld CEO Keith shares how he turned things around for both Thomas and the business in this case study.
Podcasts
All podcasts
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Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.
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Navigating psychosocial hazards and factors within the workplace
Tanya Orszulak from the Psychological Health Unit talked to 4BC Radio about Mental Health Week and how to navigate psychosocial hazards and factors within the w...