Renew a high risk work licence

High risk work (HRW) licences must be renewed every five years.

Renewal notices

You will receive a renewal notice 4–6 weeks before the expiry date listed on your HRW licence.

The expiry date is printed on the bottom right corner of your licence card.

You should update your contact details if you have changed your postal address since your HRW licence was issued. You can do this by:

using High Risk Work Licence Online Services.
contacting us on 1300 362 128.

If your licence is due to expire and you have not received a renewal notice, or your notice has incorrect details, contact us via the above number.

Renewal process

Visit High Risk Work Licence Online Services to renew your HRW licence.

Note: Australia Post outlets and Queensland Transport and Main Roads (TMR) Customer Service Centres do not process applications to renew HRW licences.

You will need the following details when you lodge your HRW licence renewal:

HRW licence number and personal information as printed on the licence you want to renew
renewal notice number, which can be found in the top left-hand corner of your renewal notice, which is posted to your last-known residential address and sent to your designated email address
details of your Queensland Digital Identification (QDI)*
customer reference number (CRN) from one of the following TMR issued licence cards:
- Queensland issued driver’s licence
- proof of age card
- marine licence indicator card
- industry authority card, or
- a HRW product number provided by TMR from a previous HRW application.
one of the following credit cards to pay the application fee:
- Visa
- Mastercard.

Please note that we do not accept American Express or Diners Club cards.

*Important information

You need to create a QDI to use a Queensland Government agency online service including Workplace Health and Safety Queensland ‘s (WHSQ) HRW licence online services. You will be prompted to log into or create a QDI as part of the Application for a new Queensland HRW Licence process.
If you’re already using the digital licence application or have previously logged in to Queensland Online Services with a QGOV digital identity, you may not need to create a new QDI. If you do not have your QDI, you can sign up for a QDI account during the application process.
Queensland Transport and Main Roads (TMR) is the official QDI provider. If you encounter any errors while creating a QDI or require further assistance, call QGOV (1800 000 658) or visit a transport and motoring service centre nearby. More information on QDI including how to create your QDI can be found on the QDI official website.
Digital photographs and signatures held by the TMR may be used to print a HRW licence document, provided they meet required standards. If a suitable photograph or signature is not available, you may need to visit a TMR customer service centre to create a TMR account or provide a new photograph and signature.
You will also make a declaration to confirm you have maintained your competency for the class of HRW. This is a legal declaration. WHSQ is unable to renew licences if you have not maintained your competency.
We may request more information in support of your HRW licence renewal application if needed.

Fees

You will need to pay the application fee once the renewal application is submitted. Payment is to be made via BPOINT using a credit card. If your full payment is not received within fourteen days of lodgement, your application will be withdrawn and you will have to submit a new application.

Goods and Services Tax (GST) does not apply to this fee.

Licence status during application process

Your licences will remain current during the application process if a renewal application is made and paid for prior to or on the expiry date.

If you apply for renewal after the expiry date, you will not be licensed and cannot operate under your class/es until your application is approved.

Interstate residents renewing a Queensland HRW licence

If you are a Queensland HRW licence holder who lives interstate you can renew your licence in Queensland or your new state or territory. If you want to renew your HRW licence in Queensland you can make application using the High Risk Work Licence Online Services.

During the application process you will need to provide the CRN from one of the following TMR issued licence cards:

Queensland issued driver’s licence
proof of age card
marine licence indicator card
industry authority card, or
a HRW product number provided by TMR from a previous HRW application.

You can still lodge your application if you do not have a relevant TMR CRN.

WHSQ will contact you via email to provide information on how to obtain a TMR CRN.

Interstate licence holders

If you hold a HRW licence issued in another state or territory and wish to renew in Queensland see the interstate licences section for more information.

Cancelled occupational licences

HRW licences are valid for five years unless suspended or cancelled.

Renew a high risk work licence

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