Support services for employers and workers

These services are available:

• at any point in the claim journey (before, during, after)
• to all workers/employers in Queensland, regardless of their location.

Note: These services are limited to providing support and guidance. They do not include worker/employer advocacy, legal advice or claims management.

Support for workers

Workers’ Psychological Support Service (WPSS)

This service is available to all Queensland workers who have been impacted by a work-related psychological injury as well as their families and others affected by a serious work-related injury or fatality.

An experienced social worker will provide support and guidance, including connecting you with community services appropriate to your needs.

Call 1800 370 732, email info@wpss.org.au or visit the WPSS.

Note: This is not a crisis service. If you, or someone you know, is experiencing a mental health crisis, call Lifeline any time on 13 11 14. If life is in immediate danger call 000.

Workers’ Compensation Information and Advisory Service for Workers (WCIAS for Workers)

This service supports workers to understand and navigate Queensland’s workers’ compensation system.

It can assist with information and advice about making claims, timelines for claims, understanding a decision made on a claim and available options, and lodging applications for review of rejected claims.

Call 1800 102 166, email info@wcias.org.au or visit the WCIAS for Workers.

Support for employers

Workers’ Compensation Information and Advisory Service for Employers (WCIAS for Employers)

This service helps all Queensland employers to understand and navigate a workers’ compensation claim.

It provides information about the claim process, applicable timeframes, reviews and appeals and rehabilitation and return to work.

Call 1300 365 855, email advice@wcias.com.au or visit the WCIAS for Employers.