Travel and other costs

As part of a claim, an insurer will reimburse a worker for claim-related costs like travel and other items to do with:

• medical and rehabilitation treatment
• medical assessment tribunal appointments
• independent medical examination appointments.

Travel and other costs must be considered ‘necessary and reasonable’ and be pre-approved by an insurer.

What’s not covered?

• one-way trips less than 20km
• if there is a closer provider but a worker chooses to go to one further away.

What else will an insurer pay for?

Other costs that can be reimbursed (as long as they’re to do with treatment, rehabilitation or are otherwise related to a claim) include:

• parking
• meals, if a worker has to travel for a whole day or overnight
• chemist costs, such as medication.

These costs also need to be pre-approved by an insurer and limits apply.

Insurers can provide more information about how to be reimbursed for expenses.