Under the Right to Information Act 2009 (RTI Act) and the Information Privacy Act 2009 (IP Act), every person has a general right to request access to documents held by government agencies. The RTI Act and the IP Act replace the repealed Freedom of Information Act 1992 and Information Standards 42 and 42A.
The type of information you are requesting will determine which act your request is processed under and what fees are applicable.
Before making an application you should check to see if the information is already available through other avenues such as under our Administrative release policy or on the disclosure log as no fees and shorter processing times apply.
If you have been given and obtain access to a document under the RTI Act, we may publish the document for others to access through our disclosure log.
Types of information requests
Administrative Release – Workers' Compensation and Rehabilitation Act 2003
If you are seeking access to your own claim file or the claim file of one of your employees insured under your WorkCover Queensland policy, you can make an application free of charge under the Administrative release policy
Injured workers and employers will have different levels of access to information held on a claim file.
You can request a copy of the claim file at any stage by phone, through our online services or by completing and returning the Administrative release form (DOC, 0.65 MB).
Under the Workers' Compensation and Rehabilitation Act 2003 we must release this information to you within 20 business days of receiving the request. If we are unable to release the requested information we will advise you either by phone or in writing within this time.
Access to your personal information – Information Privacy Act 2009
In addition to your rights to access information under the Administrative Release Policy you can also request copies of your file or access to documents under the Information Privacy Act 2009.
As this is your personal information there are no application or processing fees however there may be a charge for access to documents. We will notify you of the decision to release or withhold information within 25 business days of receiving a valid application.
To make an application you need to download and complete the Right to Information and Information Privacy Access Application and return to WorkCover Queensland via email, fax or post along with evidence of your identity.
Access to any other information or document – Right to Information Act 2009
New fees and charges are effective from 1 July 2023.
To access any other information or document you will need to apply under the Right to Information Act 2009. These applications relate to requests of personal information that is not your own or non-personal information. Access will only be granted to certain documentation as legislated in the RTI Act 2009.
When you make an RTI request you will need to complete the Right to Information and Information Privacy Access Application, provide evidence of your identity (such as a certified copy of your driver's license) and pay the application fee of $55.75.
Once your application is confirmed as valid we will generally have 25 business days to notify you of our decision. We may not be able to grant you access to all the documents you requested as there are exemptions that may apply. We will notify you of this decision in writing and you do have review rights. Through the decision making process you will be given an estimate of processing and access charges that may apply if you proceed with your request. Once final payment has been made we will send you the releasable documents.
You will need to pay an application fee of $55.75 when you make an RTI request and this amount is not refundable. There is no application fee for an IP request.
If an RTI request takes longer than 5 hours to process then a fee of $8.65 for each 15 minute block ($34.60 per hour) applies. This charge includes the time taken to search and retrieve documents, review and make decisions on documents.
An access charge is in relation to the actual cost of accessing documents and includes costs such as engaging another agency to obtain the information, relocation of information or photocopying.
A charge of 25 cents per page is payable for hardcopies of documents. The access charge will not include a cost for sending files via email or on disc.
Amending an Error
You can apply to have personal documents on your claim amended if you believe them to be inaccurate, misleading, out of date or incomplete by completing the Information Privacy Personal Information Amendment Application, and sending it to us via email, fax or post. There is no application fee but you will need to provide evidence of your identity.
If you disagree with a decision in relation to an RTI or IP request you can apply to have the decision reviewed through the internal review process detailed below. If you disagree with the internal review decision then you can request an external review. No fees apply for either of these review applications.
You can apply to have your decision reviewed by another, no less senior officer within WorkCover Queensland. The review officer is required to make a new decision and consider all documents as if the original decision was never made.
To request an internal review you must apply in writing to WorkCover Queensland, provide an address where correspondence can be sent and apply within 20 business days from the date of the original decision (as noted on the decision notice).
You will be given a new decision within 20 business days of your request for review. If you do not receive a decision within this time you may apply to the Office of the Information Commissioner for an external review.
If you disagree with either the original decision or the internal review decision you may apply to the Office of the Information Commissioner for an external and independent review.
To request an external review you must apply in writing to the OIC, provide an address where correspondence can be sent and apply within 20 business days of the date on the decision notice. You must also provide details of the decision you need reviewed.
Most requests are processed within 90 days however more complicated reviews may take longer.
For more information please contact the OIC at oic.qld.gov.au.
For more information or to make an application you can contact us by :
- Email to email@example.com
- Fax to 1300 651 387
- Post to RTI Officer, WorkCover Queensland, GPO Box 2459, Brisbane Qld 4001
- Phone on 1300 362 128