WorkCover's customers are at the heart of everything we do. We aim to develop a comprehensive understanding of our customers' end-to-end experiences.
To do this, we engage in ongoing research initiatives to continue to improve customer experience and claim outcomes.
Customer feedback is key to our success
WorkCover Queensland is committed to putting the customer at the heart of everything we do. To do this we must understand our customers more deeply, deliver the experiences they value and provide them with tailored, innovative solutions. Conducting regular research allows us to gather timely insights that can inform our decisions and help us to continuously improve and make a positive difference to peoples' lives. Read more.
WorkCover Queensland is piloting a new approach to managing workplace injury claims which is designed to achieve better claim and return to work outcomes. WorkCover is partnering with Monash University to research, design and test the approach. Read more.
Common law experience
WorkCover Queensland and the University of Queensland have completed a joint research project to better understand people's experiences with common law injury claims.
Findings from this project are contributing to enhancements we are making to the common law claim journey, in partnership with employers, workers and legal providers, in order to deliver more transparent customer experiences. Read more about: