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Service charter

The Office of Industrial Relations (OIR) is committed to providing exceptional service and engaging with our customers and stakeholders.

Information and feedback

We value the feedback provided by our customers and stakeholders and take precautions to protect the information you give us and your privacy by:

  • storing your personal information securely
  • allowing access to information quickly and easily.

Feedback can be provided:

Professional conduct

OIR is committed to providing customers with exceptional services, ensuring dignity and care in all dealings with us. Our staff provide this service while adhering to our Code of conduct.

We're also committed to providing a safe and comfortable working environment for our people. This means any aggressive or abusive behaviour towards staff such as verbal and physical abuse, intimidation or threats, will not be tolerated.

As a customer, we expect you to:

  • treat OIR staff with courtesy and respect
  • provide reasonable assistance and cooperation in our dealings with you
  • be honest with us.

Any such conduct of a criminal nature will be reported to police and if necessary, legal action will be taken.

If you have any concerns regarding our staff conduct, please register your concerns by writing to the Complaints Advisor.