About WorkCover Queensland
WorkCover Queensland is a government owned statutory body, providing workers' compensation insurance in Queensland since 1997. As a self-funded statutory body, we strive to maintain the lowest possible average premium rate by continuously investing in efficient online customer services and experienced in-house claims management capability to support employers and make a positive difference to the lives of injured workers.
We are a customer-focused insurer and aim for insurance excellence despite it being mandatory for all Queensland employers to hold a WorkCover accident insurance policy (unless employers hold a self-insurance licence). We maintain high return to work rates by partnering with our customers and stakeholders.
We are passionate about striking the right balance between keeping premium costs low for employers and providing injured workers with access to rehabilitation and the best possible return to work support. This means understanding and meeting customer needs and evolving our business processes to suit these needs.
More information is available in our publication 'Working your way'.
Our vision, purpose, values and goals define what we strive for and how we get there.
WorkCover Queensland is committed to providing exceptional service and engaging with our customers and stakeholders. Our values of excellence, integrity, responsiveness and respect are expected to be incorporated into everything we do:
The services we deliver are streamlined through four groups.
The system by which our organisation is directed and controlled, ensuring that activities are undertaken with due diligence and accountability.
Our Board sets our strategic direction and tracks our performance against our Statement of corporate intent.
Our executive managers lead our people to achieve the vision and goals of the organisation.
Our industry alignment helps us to better understand our employers' businesses and the roles workers perform within their particular industry.
At WorkCover Queensland we have an incredible culture driven by employee engagement and talented individuals working together as one team to truly make a difference.
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- Last updated
- 30 August 2019