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About WorkCover Queensland

WorkCover Queensland is a government owned statutory body, providing workers' compensation insurance in Queensland since 1997. A self-funded statutory authority, we strive to maintain Australia’s lowest average premium rate by continuously investing in efficient online customer services, experienced in-house claims management capability and sustainable premium and return to work outcomes for employers and injured workers. 

We are a customer focused insurer and aim for insurance excellence. Despite it being mandatory for all Queensland employers to hold a WorkCover accident insurance policy (unless employers hold a self-insurance licence), WorkCover is committed to providing a customer experience and value propositions that are equal to or better than commercial insurers. 

Our approach is simple: build lasting, valued relationships with our customers and stakeholders. 

This means understanding and meeting customers' needs and evolving our business processes to suit these needs. To see what is driving WorkCover Queensland towards our goal of being Australia's leading provider of tailored workers' compensation solutions, visit 'Working your way'

Vision, values and goals

Our visions, values and goals define what we strive for and how we get there.

Customer service commitment

WorkCover Queensland is committed to providing exceptional service and engaging with our customers and stakeholders. Our values of excellence, integrity, responsiveness and respect are expected to be incorporated into everything we do: 

Organisational structure

The services we deliver are streamlined through four divisions.

Corporate governance

The system by which our organisation is directed and controlled, ensuring that activities are undertaken with due diligence and accountability.

Board of Directors

Our Board sets our strategic direction and tracks our performance against our Statement of corporate intent.

Executive Management

Our executive managers lead our people to achieve the vision and goals of the organisation.

Industry structure

Our industry alignment helps us to better understand our employers' businesses and the roles workers perform within their particular industry.

Last updated
05 August 2015

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