Small business industry heat maps

Workplace Health and Safety Queensland (WHSQ) has traditionally used planning methods centred on claim numbers and claim rates (numbers of claims expressed as a ratio of workers covered). WHSQ introduced a harm index in 2011 in an effort to incorporate the severity of claims into the planning process.

The harm index is a ratio of total statutory costs (an indicator of severity) to the exposure (i.e. workers covered) within a given cohort to give an assessment of risk, which represents the relative harm workers are likely to sustain during their working lives.

The heat map is an enhancement of this harm index. Similar to the concept of the harm index, the heat map provides a visual representation of relative risk. In 2024 the heat maps also compare the small business index of each industry sector at the three digit ANZSIC level by Census year.

Small business claims are defined as those claims where the employer declared wages are at or below $2 million.

The heat map was generated using on-duty at place of work finalised claims only. Only two heat maps were produced for small business, using the following conditions:

All on-duty claims, excluding on-duty road traffic incidents.
Serious on-duty at place of work claims (five or more days off work, excluding on-duty road traffic incidents)

A heat map for on-duty road traffic incidents was not produced due to very small numbers of claims. A brief analysis of 2021 results for these claims is however included in the discussion.

This report groups all industry sectors into three categories:

green (low harm) - index values are at or below the all industry average
orange (medium harm) - industries above and up to twice the average
red (high harm) - industries with index values at more than twice the average value.

All results have been calculated using a consistent methodology in 2024 for comparative purposes so that index values and colours follow the same format as in previous Census reports. The reference point of these results is the 2021 Census.

Results

The heat map for small businesses' on-duty at place of work claims (Appendix 1) revealed the industries that demonstrated the largest index values and numbers of claims included:

Wholesale trade
Manufacturing
Electricity, gas, water and waste services
Transport, postal and warehousing
Construction
Agriculture, forestry and fishing.

Wholesale Trade industry

Similar to other injury risk measures, the Wholesale trade industry recorded the highest average index value of 362 (or 3.62 times the all industry average), while also holding a significant number of claims (six per cent of all claims). Accordingly, the Heat Map revealed that the Wholesale trade industry has many high harm sub-sectors, with ten of eleven sub-sectors shaded red (91 per cent).

The industry sub-sectors that recorded exceptionally high index values (with at least 100 claims) included:

Industry sub sector	Index value	Number of claims
Timber and hardware goods wholesaling	486	112
Other machinery and equipment wholesaling	455	126
Grocery, liquor and tobacco product wholesaling	456	126
Furniture, floor covering and other goods wholesaling	405	107

Most of these high harm sub sectors were also high harm in 2011, except for Grocery, Liquor and Tobacco Product Wholesaling (2011 index of 175).

Manufacturing industry

The Manufacturing industry recorded one of the highest average index values of 322 (or 3.22 times the all industry average), while also holding a sizeable number of claims (2241). Accordingly, the Heat Map revealed that Manufacturing has many high harm sub-sectors, with more than half of all sub-sectors shaded red (57 per cent).

The industry sub sectors that recorded exceptionally high index values (and at least 100 claims) include:

Industry sub sector	Index value	Number of claims
Other wood product manufacturing	771	205
Polymer product manufacturing	1077	121
Structural metal product manufacturing	1530	273
Other fabricated metal product manufacturing	1639	262
Motor vehicle and motor vehicle part manufacturing	316	140
Furniture manufacturing	201	124
Other manufacturing	321	125

The Heat Map revealed a general worsening of results in the Manufacturing industry over time relative to most other industries. This could be due to a slower improvement on average, costlier claims and/ or a higher rate of claims.

Electricity, gas, water and waste services industry

The harm index for the Electricity, Gas, Water and Waste Services Industry was 215 or 2.15 times the all industry average. This is up from the 2011 Census period (138).

Waste Treatment, Disposal and Remediation Services recorded a high harm index of 774 and was responsible for over half of the industry’s small business claims (51 per cent). This sub sector was also deemed high harm in 2011 with an index of 337.

Transport, postal and warehousing industry

The Heat Map revealed that on average, the Transport, Postal and Warehousing industry demonstrated index levels that were 1.54 times the average, more than in 2011 (1.75 times). The result was largely attributed to Road Freight Transport (411).

Construction industry

Similar to other injury risk measures, the Construction industry recorded one of the highest average index values of 153 (or 1.53 times the all industry average), while also holding the largest number of claims, (3,415 or 26 per cent of all claims).

Half of the Construction industry comprised ‘high risk’ industry sub sectors. The industry sub sectors that were of exceptionally high risk included:

Other Construction Services (211)
Heavy and Civil Engineering Construction (357)
Building Structure Services (270)
Land Development and Site Preparation Services (286).

The Heat Map revealed a general worsening of results in the Construction industry over time. This could be due to a slower improvement on average, costlier claims and/ or a higher rate of claims.

Agriculture, forestry and fishing industry

The harm index for the Agriculture, Forestry and Fishing Industry was 128 or 1.28 times the all industry average. This is up from the 2011 Census period (103).

Agriculture and fishing support services recorded a high harm index of 321 and was responsible for one in every six of the industry’s small business claims (17 per cent). This sub sector was also deemed high harm in 2011 with an index of 216.

Other high risk industry sub sectors

The industry sub sectors in the table below recorded high index values and had at least 100 claims.

Industry sub sector	Index value	Number of claims
Child care services	201	298
Employment services	282	230
Motor vehicle parts and tyre retailing	472	131
Hardware, building and gardening supplies retailing	242	110
Supermarket and grocery stores	253	129
Pub, taverns and bars	575	140

Serious on-duty at place of work claims (5 or more days off work)

The heat map produced for small businesses' serious claims (Appendix 2) revealed that high risk industry sub sectors were very similar to all finalised claims for small business.

Likewise, the Wholesale Trade industry was of the highest risk, largely due to the Other Machinery and Equipment Wholesaling (453), Furniture, Floor Covering and Other Goods Wholesaling (355), Timber and Hardware Goods Wholesaling (453), and Grocery, Liquor and Tobacco Product Wholesaling (431) sub sectors. There were 409 serious claims for small business on average per year for this industry, constituting just 6 per cent of the total.

By comparison, Construction had 2039 claims or 28 per cent on average. The risk index for Construction is medium harm at 156, slightly higher than in 2016 (141). This represents 1.56 times the all industry average risk. High risk sub sectors for Construction include:

Building Structure Services (279)
Heavy and Civil Engineering Construction (366)
Land Development and Site Preparation Services (285)
Other Construction Services (216).

Again, these results are very similar to the all finalised claims results for small business.

Other high-risk industries, (with severe risk of harm and at least 100 claims), included Road Freight Transport (428), Child Care Services (201), Structural Metal Product Manufacturing (1491), Other Fabricated Metal Product Manufacturing (1641), and Other Wood Product Manufacturing (771).

It is interesting to note that for small business, serious claims represent 55 per cent of all finalised on-duty at place of work claims for all industries. This percentage is eight percentage points higher than for all businesses’ claims. This may be due to reluctance by small business to claim workers’ compensation.

On-duty road traffic incidents

This version of the Heat Map was not created due to the small numbers of claims for small businesses. Of note for the 2021 Census period, however, were the following industry sub sectors:

Industry sub sector	Index value	Number of claims
Road freight transport	2669	30
Postal and courier pick-up and delivery services	415	14
Cafes, restaurants and takeaway food services	301	18

These results exclude all those sub sectors with less than ten claims. The industry sub sectors of the highest risk are generally in Transport, Postal and Warehousing as expected.

Sources: Queensland Employee Injury Database (QEIDB) (data current as at June 2024) and ABS, Censuses 2016 and 2021.

Index value:
> 200
101-200
0-100

	Index values		Claim numbers
	Census year		3 year average
Industry and sub sector	2016	2021	2016	2021

Agriculture, forestry and fishing	103	128	706	811
Nursery and floriculture production	134	111	43	38
Mushroom and vegetable growing	252	240	48	62
Fruit and tree nut growing	121	225	125	137
Sheep, beef cattle and grain farming	87	106	224	247
Other crop growing	48	55	50	51
Dairy cattle farming	44	105	14	14
Poultry farming	193	418	32	33
Other livestock farming	213	206	38	41
Aquaculture	116	87	6	7
Forestry and logging	622	318	7	16
Fishing	63	112	8	10
Hunting and trapping	29	102	3	4
Forestry support services	253	842	21	16
Agriculture and fishing support services	216	321	87	136

Manufacturing	190	322	2314	2241
Meat and meat product manufacturing	326	592	37	44
Seafood processing	427	215	11	7
Dairy product manufacturing	370	227	9	6
Fruit and vegetable processing	163	552	10	10
Oil and fat manufacturing	299	132	2	4
Grain mill and cereal product manufacturing	330	311	5	5
Bakery product manufacturing	161	165	78	69
Sugar and confectionery manufacturing	77	55	2	3
Other food product manufacturing	494	282	39	48
Beverage manufacturing	247	87	12	19
Cigarette and tobacco product manufacturing	0	0	0	0
Textile manufacturing	31	129	2	3
Leather tanning, fur dressing and leather product manufacturing	44	7	3	1
Textile product manufacturing	170	233	37	45
Clothing and footwear manufacturing	17	24	7	5
Log sawmilling and timber dressing	384	1504	39	55
Other wood product manufacturing	270	771	206	205
Pulp, paper and paperboard manufacturing	0	406	0	2
Converted paper product manufacturing	39	195	3	5
Printing and printing support services	52	79	41	27
Reproduction of recorded media	3	0	0	0
Petroleum and coal product manufacturing	354	266	7	3
Basic chemical manufacturing	508	790	11	11
Basic polymer manufacturing	405	1547	16	21
Fertiliser and pesticide manufacturing	396	318	12	7
Pharmaceutical and medicinal product manufacturing	925	534	6	5
Cleaning compound and toiletry preparation manufacturing	48	96	10	10
Other basic chemical product manufacturing	2181	866	4	3
Polymer product manufacturing	438	1077	92	121
Natural rubber product manufacturing	177	221	4	6
Glass and glass product manufacturing	180	224	17	11
Ceramic product manufacturing	74	177	5	4
Cement, lime, plaster and concrete product manufacturing	424	1082	43	57
Other non-metallic mineral product manufacturing	335	1569	40	78
Basic ferrous metal manufacturing	62	38	35	25
Basic ferrous metal product manufacturing	93	55	6	3
Basic non-ferrous metal manufacturing	36	31	6	6
Basic non-ferrous metal product manufacturing	4	154	2	6
Iron and steel forging	8	0	0	0
Structural metal product manufacturing	567	1530	244	273
Metal container manufacturing	266	824	36	36
Sheet metal product manufacturing (except metal structural and container products)	1615	6329	126	83
Other fabricated metal product manufacturing	561	1639	317	262
Motor vehicle and motor vehicle part manufacturing	215	316	159	140
Other transport equipment manufacturing	133	197	82	81
Professional and scientific equipment manufacturing	18	110	10	14
Computer and electronic equipment manufacturing	174	181	19	8
Electrical equipment manufacturing	134	611	27	33
Domestic appliance manufacturing	9	20	3	1
Pump, compressor, heating and ventilation equipment manufacturing	506	408	10	6
Specialised machinery and equipment manufacturing	520	1134	99	82
Other machinery and equipment manufacturing	325	165	48	34
Furniture manufacturing	200	201	156	124
Other manufacturing	352	321	125	125

Electricity, gas, water and waste services	138	215	77	100
Electricity generation	423	167	2	2
Electricity transmission	0	3	0	0
Electricity distribution	20	21	3	1
On selling electricity and electricity market operation	0	0	0	1
Gas supply	4	1	1	1
Water supply, sewerage and drainage services	71	4	2	3
Waste collection services	137	346	29	41
Waste treatment, disposal and remediation services	337	774	41	51

Construction	140	153	3060	3415
Residential building construction	99	140	650	490
Non-residential building construction	454	125	579	140
Heavy and civil engineering construction	306	357	1180	198
Land development and site preparation services	213	286	546	176
Building structure services	279	270	992	415
Building installation services	131	155	1707	881
Building completion services	95	107	1593	645
Other construction services	189	211	998	470

Wholesale trade	185	362	836	773
Agricultural product wholesaling	107	330	44	42
Mineral, metal and chemical wholesaling	224	441	77	63
Timber and hardware goods wholesaling	201	466	116	112
Specialised industrial machinery and equipment wholesaling	475	899	76	83
Other machinery and equipment wholesaling	311	455	135	126
Motor vehicle and motor vehicle parts wholesaling	167	292	81	67
Grocery, liquor and tobacco product wholesaling	175	456	117	126
Textile, clothing and footwear wholesaling	92	100	26	15
Pharmaceutical and toiletry goods wholesaling	190	228	17	13
Furniture, floor covering and other goods wholesaling	239	405	130	107
Commission-based wholesaling	189	273	16	18

Retail trade	87	117	1013	980
Motor vehicle retailing	85	77	38	38
Motor vehicle parts and tyre retailing	345	472	117	131
Fuel retailing	209	134	36	26
Supermarket and grocery stores	124	253	96	129
Specialised food retailing	91	158	144	109
Furniture, floor coverings, houseware and textile goods retailing	100	174	90	92
Electrical and electronic goods retailing	73	135	55	42
Hardware, building and garden supplies retailing	136	242	129	110
Recreational goods retailing	39	60	39	38
Clothing, footwear and personal accessory retailing	45	32	54	52
Department stores	35	5	0	1
Pharmaceutical and other store-based retailing	89	107	194	183
Non-store retailing	70	132	18	26
Retail commission-based buying and/or selling	65	50	3	2

Accommodation and food services	129	139	1143	1163
Accommodation	81	93	181	176
Cafes, restaurants and takeaway food services	110	118	736	773
Pubs, taverns and bars	571	575	138	140
Clubs (hospitality)	1245	1575	87	73

Transport, postal and warehousing	175	154	737	808
Road freight transport	248	411	489	469
Road passenger transport	22	13	19	19
Rail freight transport	16	170	1	3
Rail passenger transport	588	0	0	0
Water freight transport	821	242	5	6
Water passenger transport	1475	1007	6	7
Air and space transport	122	74	2	2
Scenic and sightseeing transport	283	399	26	35
Pipeline and other transport	1456	1443	18	5
Postal and courier pick-up and delivery services	62	53	60	90
Water transport support services	217	316	12	13
Airport operations and other air transport support services	411	144	13	13
Other transport support services	119	51	24	23
Warehousing and storage services	531	525	61	121

Information media and telecommunications	27	12	24	31
Newspaper, periodical, book and directory publishing	2	18	2	3
Software publishing	0	0	0	0
Motion picture and video activities	65	10	10	18
Sound recording and music publishing	182	39	2	1
Radio broadcasting	250	129	2	2
Television broadcasting	0	0	0	1
Telecommunications services	10	15	6	4
Internet service providers and web search portals	34	0	1	0
Data processing, web hosting and electronic information storage services	4	2	1	1
Libraries and archives	0	0	0	0
Other information services	120	23	0	1

Financial and insurance services	14	10	22	25
Central banking	958	0	0	0
Depository financial intermediation	4	57	3	4
Non-depository financing	3	9	1	1
Financial asset investing	8	0	1	0
Life insurance	0	0	0	0
Health and general insurance	3	34	2	4
Superannuation funds	0	0	0	0
Auxiliary finance and investment services	20	8	10	14
Auxiliary insurance services	16	7	3	1

Rental, hiring and real estate services	51	46	218	242
Motor vehicle and transport equipment rental and hiring	92	263	20	31
Farm animal and bloodstock leasing	0	0	0	0
Other goods and equipment rental and hiring	160	240	104	99
Non-financial intangible assets (except copyrights) leasing	52	579	2	2
Property operators	47	59	36	43
Real estate services	29	21	56	67

Professional, scientific and technical services	20	15	274	321
Scientific research services	11	10	4	4
Architectural, engineering and technical services	23	20	87	115
Legal and accounting services	12	8	40	31
Advertising services	16	9	8	10
Market research and statistical services	8	17	3	6
Management and related consulting services	23	21	39	53
Veterinary services	177	172	68	74
Other professional, scientific and technical services	27	9	11	13
Computer system design and related services	8	3	14	16

Administrative and support services	81	59	638	617
Employment services	377	282	247	230
Travel agency and tour arrangement services	28	25	5	8
Other administrative services	55	76	48	39
Building cleaning, pest control and gardening services	65	45	325	324
Packaging services	841	212	13	17

Public administration and safety	191	112	88	84
Central government administration	2	5	0	1
State government administration	111	82	3	5
Local government administration	187	14	16	1
Justice	0	0	0	0
Government representation	0	148	0	0
Defence	0	0	0	0
Public order and safety services	258	212	66	76
Regulatory services	135	5	2	1

Education and training	26	21	137	120
Preschool education	490	148	37	34
School education	16	8	7	7
Tertiary education	55	71	33	27
Adult, community and other education	18	12	54	49
Educational support services	25	17	5	4

Health care and social assistance	57	31	530	651
Hospitals	29	3	2	3
Medical services	23	17	58	68
Pathology and diagnostic imaging services	47	61	3	6
Allied health services	25	10	81	95
Other health care services	261	280	9	4
Residential care services	474	143	64	58
Child care services	115	201	238	298
Other social assistance services	346	30	75	119

Arts and recreation services	119	73	206	218
Museum operation	53	28	3	2
Parks and gardens operations	155	390	8	10
Creative and performing arts activities	17	17	28	28
Sports and physical recreation activities	155	96	68	76
Horse and dog racing activities	582	548	61	63
Amusement and other recreation activities	730	327	37	38
Gambling activities	51	0	1	0

Other services	61	58	718	767
Automotive repair and maintenance	96	106	368	368
Machinery and equipment repair and maintenance	84	139	152	177
Other repair and maintenance	14	13	9	6
Personal care services	17	18	49	60
Funeral, crematorium and cemetery services	140	123	8	6
Other personal services	25	17	43	48
Religious services	587	127	20	18
Civic, professional and other interest group services	637	595	69	84
Private households employing staff and undifferentiated goods- and service-producing activities of households for own use	0	0	0	0

Index value:
> 200
101-200
0-100

	Index values		Claim numbers
	Census year		3 year average
Industry and sub sector	2016	2021	2016	2021

Agriculture, forestry and fishing	111	128	443	523
Nursery and floriculture production	106	110	23	20
Mushroom and vegetable growing	335	245	29	41
Fruit and tree nut growing	115	227	67	78
Sheep, beef cattle and grain farming	93	108	172	184
Other crop growing	61	54	31	33
Dairy cattle farming	64	106	9	11
Poultry farming	202	422	11	15
Other livestock farming	257	206	22	26
Aquaculture	137	91	3	4
Forestry and logging	724	316	5	10
Fishing	37	42	5	8
Hunting and trapping	25	104	2	2
Forestry support services	440	872	10	11
Agriculture and fishing support services	224	320	54	79

Manufacturing	257	318	903	1050
Meat and meat product manufacturing	266	612	18	28
Seafood processing	603	205	4	3
Dairy product manufacturing	343	237	6	3
Fruit and vegetable processing	277	574	4	6
Oil and fat manufacturing	252	124	1	1
Grain mill and cereal product manufacturing	752	322	2	3
Bakery product manufacturing	145	169	47	41
Sugar and confectionery manufacturing	71	47	1	2
Other food product manufacturing	351	275	22	21
Beverage manufacturing	217	85	7	6
Cigarette and tobacco product manufacturing	0	0	0	0
Textile manufacturing	41	113	1	1
Leather tanning, fur dressing and leather product manufacturing	50	7	2	1
Textile product manufacturing	280	236	17	22
Clothing and footwear manufacturing	20	24	3	3
Log sawmilling and timber dressing	632	1534	24	34
Other wood product manufacturing	544	771	85	113
Pulp, paper and paperboard manufacturing	0	305	0	1
Converted paper product manufacturing	41	195	2	1
Printing and printing support services	61	80	17	13
Reproduction of recorded media	0	0	0	0
Petroleum and coal product manufacturing	469	268	3	1
Basic chemical manufacturing	585	702	3	4
Basic polymer manufacturing	756	1364	6	7
Fertiliser and pesticide manufacturing	816	323	7	5
Pharmaceutical and medicinal product manufacturing	954	526	2	2
Cleaning compound and toiletry preparation manufacturing	50	96	4	3
Other basic chemical product manufacturing	1962	916	2	2
Polymer product manufacturing	872	1086	39	60
Natural rubber product manufacturing	633	229	2	4
Glass and glass product manufacturing	411	221	8	5
Ceramic product manufacturing	224	187	1	2
Cement, lime, plaster and concrete product manufacturing	676	806	19	23
Other non-metallic mineral product manufacturing	369	1620	18	43
Basic ferrous metal manufacturing	88	34	11	7
Basic ferrous metal product manufacturing	232	53	3	2
Basic non-ferrous metal manufacturing	37	31	3	3
Basic non-ferrous metal product manufacturing	2	154	1	4
Iron and steel forging	0	0	0	0
Structural metal product manufacturing	1289	1491	84	123
Metal container manufacturing	137	805	11	11
Sheet metal product manufacturing (except metal structural and container products)	5345	6253	35	27
Other fabricated metal product manufacturing	941	1641	107	127
Motor vehicle and motor vehicle part manufacturing	292	316	45	54
Other transport equipment manufacturing	180	200	33	35
Professional and scientific equipment manufacturing	29	107	3	5
Computer and electronic equipment manufacturing	277	186	7	4
Electrical equipment manufacturing	242	601	8	12
Domestic appliance manufacturing	16	0	1	0
Pump, compressor, heating and ventilation equipment manufacturing	1256	388	4	3
Specialised machinery and equipment manufacturing	1397	936	37	35
Other machinery and equipment manufacturing	359	163	16	14
Furniture manufacturing	217	204	67	62
Other manufacturing	404	323	53	60

Electricity, gas, water and waste services	154	219	43	59
Electricity generation	336	165	1	1
Electricity transmission	0	0	0	0
Electricity distribution	17	22	1	1
On selling electricity and electricity market operation	0	0	0	0
Gas supply	3	0	1	0
Water supply, sewerage and drainage services	79	4	2	2
Waste collection services	151	361	17	26
Waste treatment, disposal and remediation services	493	768	21	30

Construction	141	156	1561	2039
Residential building construction	103	142	200	293
Non-residential building construction	219	125	61	75
Heavy and civil engineering construction	318	366	80	118
Land development and site preparation services	259	285	113	121
Building structure services	325	279	259	285
Building installation services	131	158	321	466
Building completion services	108	110	306	401
Other construction services	171	216	221	282

Wholesale trade	326	349	390	409
Agricultural product wholesaling	217	340	22	28
Mineral, metal and chemical wholesaling	314	447	31	33
Timber and hardware goods wholesaling	319	453	51	56
Specialised industrial machinery and equipment wholesaling	583	882	27	39
Other machinery and equipment wholesaling	610	453	61	63
Motor vehicle and motor vehicle parts wholesaling	248	278	36	32
Grocery, liquor and tobacco product wholesaling	305	431	69	76
Textile, clothing and footwear wholesaling	202	97	12	8
Pharmaceutical and toiletry goods wholesaling	497	231	9	7
Furniture, floor covering and other goods wholesaling	516	355	63	59
Commission-based wholesaling	181	270	10	9

Retail trade	109	117	488	544
Motor vehicle retailing	89	76	19	16
Motor vehicle parts and tyre retailing	520	482	59	75
Fuel retailing	230	139	24	17
Supermarket and grocery stores	137	257	51	74
Specialised food retailing	112	160	71	64
Furniture, floor coverings, houseware and textile goods retailing	144	175	40	55
Electrical and electronic goods retailing	129	113	25	24
Hardware, building and garden supplies retailing	212	241	56	58
Recreational goods retailing	39	60	19	22
Clothing, footwear and personal accessory retailing	49	32	28	24
Department stores	29	0	0	0
Pharmaceutical and other store-based retailing	107	108	88	98
Non-store retailing	69	130	7	16
Retail commission-based buying and/or selling	56	51	1	1

Accommodation and food services	134	139	518	614
Accommodation	103	94	99	106
Cafes, restaurants and takeaway food services	108	117	293	384
Pubs, taverns and bars	444	591	75	83
Clubs (hospitality)	1319	1576	51	41

Transport, postal and warehousing	183	158	500	564
Road freight transport	399	428	355	359
Road passenger transport	21	13	11	12
Rail freight transport	13	157	0	1
Rail passenger transport	408	0	0	0
Water freight transport	412	229	3	4
Water passenger transport	1314	1047	5	4
Air and space transport	30	11	1	1
Scenic and sightseeing transport	309	402	18	22
Pipeline and other transport	6390	1344	10	3
Postal and courier pick-up and delivery services	44	55	40	60
Water transport support services	230	190	7	8
Airport operations and other air transport support services	420	142	8	5
Other transport support services	66	53	11	13
Warehousing and storage services	324	541	31	72

Information media and telecommunications	27	11	10	12
Newspaper, periodical, book and directory publishing	1	19	0	2
Software publishing	0	0	0	0
Motion picture and video activities	58	9	5	6
Sound recording and music publishing	98	41	1	1
Radio broadcasting	187	106	1	0
Television broadcasting	0	0	0	0
Telecommunications services	10	16	1	3
Internet service providers and web search portals	34	0	1	0
Data processing, web hosting and electronic information storage services	3	1	1	1
Libraries and archives	0	0	0	0
Other information services	281	335	0	0

Financial and insurance services	14	10	9	11
Central banking	0	0	0	0
Depository financial intermediation	0	58	0	2
Non-depository financing	3	0	0	0
Financial asset investing	6	0	0	0
Life insurance	0	0	0	0
Health and general insurance	3	34	1	1
Superannuation funds	0	0	0	0
Auxiliary finance and investment services	17	8	5	7
Auxiliary insurance services	16	7	2	1

Rental, hiring and real estate services	45	46	108	125
Motor vehicle and transport equipment rental and hiring	115	264	10	18
Farm animal and bloodstock leasing	0	0	0	0
Other goods and equipment rental and hiring	248	234	51	48
Non-financial intangible assets (except copyrights) leasing	76	614	1	2
Property operators	53	59	17	23
Real estate services	23	21	29	34

Professional, scientific and technical services	18	14	107	139
Scientific research services	5	10	1	2
Architectural, engineering and technical services	23	20	34	52
Legal and accounting services	11	7	19	12
Advertising services	20	8	5	6
Market research and statistical services	5	17	1	2
Management and related consulting services	17	20	15	24
Veterinary services	170	163	22	28
Other professional, scientific and technical services	19	8	5	6
Computer system design and related services	8	3	6	6

Administrative and support services	64	56	315	326
Employment services	368	245	84	93
Travel agency and tour arrangement services	24	26	4	4
Other administrative services	25	58	23	17
Building cleaning, pest control and gardening services	55	46	196	202
Packaging services	787	188	8	10

Public administration and safety	154	111	50	43
Central government administration	1	4	0	0
State government administration	82	85	1	3
Local government administration	147	1	10	0
Justice	0	0	0	0
Government representation	0	157	0	0
Defence	0	0	0	0
Public order and safety services	225	213	38	39
Regulatory services	187	0	1	0

Education and training	21	20	58	55
Preschool education	112	143	17	13
School education	7	7	3	3
Tertiary education	53	70	11	12
Adult, community and other education	15	12	26	25
Educational support services	27	18	1	2

Health care and social assistance	47	30	249	342
Hospitals	6	3	1	1
Medical services	17	16	24	31
Pathology and diagnostic imaging services	45	58	2	2
Allied health services	20	10	29	37
Other health care services	238	290	2	2
Residential care services	362	144	36	37
Child care services	105	201	112	164
Other social assistance services	267	30	43	68

Arts and recreation services	103	73	115	126
Museum operation	30	29	2	1
Parks and gardens operations	93	405	2	5
Creative and performing arts activities	13	17	10	11
Sports and physical recreation activities	106	94	32	40
Horse and dog racing activities	629	570	45	47
Amusement and other recreation activities	997	333	23	22
Gambling activities	73	0	1	0

Other services	55	57	314	392
Automotive repair and maintenance	88	105	151	182
Machinery and equipment repair and maintenance	115	132	64	89
Other repair and maintenance	14	12	3	3
Personal care services	13	19	30	38
Funeral, crematorium and cemetery services	146	129	4	3
Other personal services	20	18	26	31
Religious services	497	93	8	7
Civic, professional and other interest group services	443	570	28	39
Private households employing staff and undifferentiated goods- and service-producing activities of households for own use	0	0	0	0

Small business industry heat maps

Results

Wholesale Trade industry

Manufacturing industry

Electricity, gas, water and waste services industry

Transport, postal and warehousing industry

Construction industry

Agriculture, forestry and fishing industry

Other high risk industry sub sectors

Serious on-duty at place of work claims (5 or more days off work)

On-duty road traffic incidents

Appendix 1

Appendix 2

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How to guides

For service providers