All business industry heat maps

Workplace Health and Safety Queensland has traditionally used planning methods centred around claim numbers and claim rates (numbers of claims expressed as a ratio of workers covered). In an effort to incorporate the severity of claims into the planning process, a harm index was introduced in 2011.

The harm index is a ratio of total statutory costs (an indicator of severity) to the exposure (i.e. workers covered) within a given cohort to give an assessment of risk, which represents the relative harm workers are likely to sustain during their working lives.

The Heat Map is an enhancement of this harm index. Similar to the concept of the harm index, the Heat Map provides a visual representation of relative risk. Like previous years, the 2023 Heat Map compares the index of each industry sector at the 3-digit ANZSIC level by Census year.

The Heat Map was generated using on-duty at place of work finalised claims only. Three Heat Maps were produced using the following conditions:

All on-duty claims, excluding on-duty road traffic incidents (Appendix 1);.
Serious on-duty at place of work claims (5 or more days off work, excluding on-duty road traffic incidents) (Appendix 2); and
On-duty road traffic incidents only (Appendix 3) .

The report highlights all industry groups as green (low harm) where index values are at or below the all industry average, while those industries above and up to twice the average are highlighted orange (medium harm); and finally, industries with index values at more than twice the average value are highlighted red (high harm).

All results for the 2021 Census have been calculated using a consistent methodology to those employed for the 2016 Census. It should be noted however that the workers’ compensation claims data used in this report occurred during pandemic years (2020-2022). Index values and colours are not comparable to OIR reports prior to 2016. The reference point of this paper is the 2021 Census results.

Results

The Heat Map for (Appendix 1) revealed the industries that demonstrated exceptionally high index values and a large number of claims included:

Manufacturing
Construction
Agriculture, forestry and fishing
Transport, postal and warehousing
Wholesale trade.

Other industries that were also revealed to be poor performers include Public Administration and Safety, Administrative and support services, and Arts and recreation services.

Manufacturing industry

Similar to other injury risk measures, the Manufacturing industry recorded the highest average index value of 226 (or 2.26 times the all industry average), while also holding the largest number of claims (16 per cent of all claims).

Accordingly, the Heat Map revealed that the Manufacturing industry has many high harm sub sectors, with nearly half of Manufacturing sub sectors shaded red (39%). The industry sub sectors that recorded exceptionally high index values and claim numbers (greater than 100) included:

Industry sub sector	Index value	Number of claims
Other manufacturing	2136	653
Other non-metallic mineral product manufacturing	1900	119
Sheet metal product manufacturing (except metal structural and container products)	911	194
Other fabricated metal product manufacturing	785	685
Specialised machinery and equipment manufacturing	616	451
Structural metal product manufacturing	442	924
Cement, lime, plaster and concrete product manufacturing	431	377
Other wood product manufacturing	427	472
Log sawmilling and timber dressing	381	198
Other food product manufacturing	256	355

Construction industry

Similar to other injury risk measures, the Construction industry recorded a high average index value of 216 (or 2.16 times the all industry average), while also holding the third largest number of claims, (12 per cent of all claims), after Manufacturing and Health.

A large proportion (50 per cent) of the Construction industry comprised high risk industry sub sectors. These high risk sub sectors included:

Industry sub sector	Index value	Number of claims
Other construction services	482	1040
Land development and site preparation services	398	444
Building completion services	328	1320
Building structure services	285	681

The Heat Map revealed an improvement of results in the Construction industry over time relative to other industries. This could mean a faster improvement on average, cheaper claims and/ or a lower rate of claims.

Agriculture, Forestry and Fishing industry

The harm index for Agriculture, Forestry and Fishing was 176 or 1.76 times the all industry average risk. This is worse than 2016 Census results when the industry was high risk with an index of 146. Claim numbers have also increased on average. Possible reasons for this include a slower relative improvement over time, more expensive claims and/ or industry contraction and higher claim rates.

High risk industry sub sectors in Agriculture include Agriculture and Fishing Support Services (280), Other Livestock Farming (273), and Sheep, Beef Cattle and Grain Farming (255). All three of these sub sectors have remained high risk over time.

Transport, Postal and Warehousing industry

The Heat Map revealed that on average, the Transport, Postal and Warehousing industry demonstrated index levels that were 1.64 times the average, slightly less than in 2016 (1.7 times). The result was largely attributed to Road Freight Transport (333); Warehousing and Storage Services (259), and Water Transport Support Services (216).

Wholesale Trade industry

This industry’s performance over the two Census periods worsened. In 2016 it was deemed medium harm at more than 1.39 the all industry average and in 2016 it was 1.49 times risker than the all industry average (medium harm). This is despite a decrease in claims over the same period. There are a number of possible reasons for this including higher claim rates or more expensive claims on average or a slower improvement relative to other industries.

High risk industry sub sectors include Mineral, Metal and Chemical Wholesaling (243), and Grocery, Liquor and Tobacco Product Wholesaling (219), and Furniture, Floor Covering and Other Goods Wholesaling (207). While all these sub sectors’ claims have reduced over time, their harm indices have increased. This could be due to more expensive claims, higher claim rates or relatively slower improvement over time compared to other industries.

Public administration and safety

Overall, this Industry remained relatively consistent over time with a medium harm risk for both 2016 and 2021 (110 and 131 harm indices respectively).

Public Order and Safety Services recorded a high index level of 323 and 3,097 claims in 2021. This was higher than in the previous period although it was still high then (250). Almost two in three claims for the industry was for this sub sector.

Administrative and support services

Overall, this Industry remained relatively consistent over time with a medium harm risk for both 2016 and 2021 (123 and 127 harm indices respectively).

Medium risk industry sub sectors include Building Cleaning, Pest Control and Gardening Services (192) and Packaging Services (153). These two sub sectors had medium risk index levels in the 2016 Census period.

Other high risk industry sub sectors

The industry sub sectors in the table below recorded high index values. However, Retail Commission-Based Buying and/or Selling had low numbers of claims (6). This is likely due to a few very large claims. Other Health Care Services, Waste Collection Services, and Horse and Dog Racing Activities were also high risk in the previous 2016 period.

Industry sub sector	Index value	Number of claims
Horse and dog racing activities	900	209
Other health care services	300	566
Waste collection services	233	215
Machinery and equipment repair and maintenance	215	532
Retail commission-based buying and/or selling	574	6

Serious on-duty at place of work claims (5 or more days off work)

The Heat Map produced for serious claims( Appendix 2) revealed that high risk industry sub sectors were very similar to all finalised claims.

Likewise, the Manufacturing industry was of the highest risk, largely due to a high proportion of sub sectors in the high-risk category in 2021 (39%). Some of the worst results included Other Manufacturing (index value of 2073), Other Fabricated Metal Product Manufacturing (728), Other Wood Product Manufacturing (467), Structural Metal Product Manufacturing (440), and Log Sawmilling and Timber Dressing (358).

Construction was again in second place with a risk index of 1.89 times the all industry average. High risk sub sectors for serious claims were Land Development and Site Preparation Services (index value of 421), Other Construction Services (413), Building Structure Services (302), and Building Completion Services (244) sub sectors.

Outside of the top two industries, high-risk sub sectors included Horse and Dog Racing Activities (996), Road Freight Transport (369), Public Order and Safety Services (342), and Other Health Care Services (318).

It is interesting to note that, while serious claims represent nearly half or 46 per cent of all finalised on-duty at place of work claims for all industries, this percentage drops to 37 percent in the Professional, Scientific and Technical Services industry. The highest conversion rate to serious claims was 57% for Health Care and Social Services.

On-duty road traffic incidents

A version of the Heat Map was created to investigate injuries caused by on-duty road traffic incidents (Appendix 3). These types of claims averaged only 821 in total over the 2021 Census period so the results must be treated with caution. Indices where the number of claims are small are not reliable. The Heat Map revealed the following industry sub sectors as having the highest risk:

Industry sub sector	Index value	Number of claims
Road freight transport	2290	70
Road passenger transport	490	21
Postal and courier pick-up and delivery services	437	21
Public order and safety services	419	93
Grocery, liquor and tobacco product wholesaling	281	11

Results for on-duty road traffic incidents exclude all those sub sectors where there are less than ten claims. These results show that many high risk sub sectors are in the Transport, Postal and Warehousing and Wholesale industries, as expected.

Sources: Queensland Employee Injury Database (QEIDB) (data extracted June 2023) and ABS, Censuses 2021 and 2016.

Index value:
> 200
101-200
0-100

	Index values		Claim numbers
	Census year		3 year average
Industry and sub sector	2016	2021	2016	2021

Agriculture, forestry and fishing	147	176	1813	2076
Nursery and floriculture production	100	77	96	97
Mushroom and vegetable growing	158	173	176	256
Fruit and tree nut growing	94	143	444	486
Sheep, beef cattle and grain farming	232	255	507	534
Other crop growing	104	162	75	92
Dairy cattle farming	61	117	17	15
Poultry farming	114	144	97	103
Other livestock farming	262	273	100	106
Aquaculture	142	84	31	23
Forestry and logging	215	121	9	18
Fishing	93	402	14	16
Hunting and trapping	305	999	7	7
Forestry support services	131	195	31	25
Agriculture and fishing support services	229	280	210	298

Manufacturing	195	226	11168	9200
Meat and meat product manufacturing	185	191	1313	1065
Seafood processing	295	189	23	14
Dairy product manufacturing	98	138	77	63
Fruit and vegetable processing	160	190	75	77
Oil and fat manufacturing	216	92	15	5
Grain mill and cereal product manufacturing	125	74	21	14
Bakery product manufacturing	104	82	336	230
Sugar and confectionery manufacturing	270	197	390	319
Other food product manufacturing	220	256	368	355
Beverage manufacturing	143	82	159	103
Cigarette and tobacco product manufacturing	0	0	0	0
Textile manufacturing	432	279	19	5
Leather tanning, fur dressing and leather product manufacturing	141	167	13	12
Textile product manufacturing	291	245	70	66
Clothing and footwear manufacturing	32	31	19	12
Log sawmilling and timber dressing	197	381	207	198
Other wood product manufacturing	331	427	600	472
Pulp, paper and paperboard manufacturing	587	69	37	9
Converted paper product manufacturing	110	173	83	60
Printing and printing support services	58	91	128	74
Reproduction of recorded media	3	0	0	0
Petroleum and coal product manufacturing	212	374	52	22
Basic chemical manufacturing	85	113	43	28
Basic polymer manufacturing	82	154	34	47
Fertiliser and pesticide manufacturing	137	154	49	38
Pharmaceutical and medicinal product manufacturing	62	74	61	60
Cleaning compound and toiletry preparation manufacturing	50	176	29	17
Other basic chemical product manufacturing	154	78	37	23
Polymer product manufacturing	205	215	375	363
Natural rubber product manufacturing	317	212	10	9
Glass and glass product manufacturing	174	197	85	84
Ceramic product manufacturing	325	1060	32	19
Cement, lime, plaster and concrete product manufacturing	441	431	406	377
Other non-metallic mineral product manufacturing	162	1900	69	119
Basic ferrous metal manufacturing	89	56	218	153
Basic ferrous metal product manufacturing	185	330	88	46
Basic non-ferrous metal manufacturing	176	99	167	112
Basic non-ferrous metal product manufacturing	37	59	32	28
Iron and steel forging	326	110	35	3
Structural metal product manufacturing	374	442	1115	924
Metal container manufacturing	278	757	115	78
Sheet metal product manufacturing (except metal structural and container products)	876	911	296	194
Other fabricated metal product manufacturing	602	785	852	685
Motor vehicle and motor vehicle part manufacturing	187	201	636	613
Other transport equipment manufacturing	149	152	334	275
Professional and scientific equipment manufacturing	53	107	77	55
Computer and electronic equipment manufacturing	97	127	36	19
Electrical equipment manufacturing	143	230	125	134
Domestic appliance manufacturing	32	60	6	6
Pump, compressor, heating and ventilation equipment manufacturing	133	49	31	17
Specialised machinery and equipment manufacturing	594	616	540	451
Other machinery and equipment manufacturing	308	211	194	161
Furniture manufacturing	217	167	320	231
Other manufacturing	2180	2136	716	653

Electricity, gas, water and waste services	115	83	898	650
Electricity generation	110	43	41	35
Electricity transmission	52	3	2	2
Electricity distribution	148	89	313	181
On selling electricity and electricity market operation	65	25	10	7
Gas supply	28	27	21	15
Water supply, sewerage and drainage services	79	31	158	90
Waste collection services	258	233	296	215
Waste treatment, disposal and remediation services	81	160	56	106

Construction	238	216	8245	6976
Residential building construction	111	188	650	697
Non-residential building construction	204	123	579	467
Heavy and civil engineering construction	435	157	1180	822
Land development and site preparation services	379	398	546	444
Building structure services	355	285	992	681
Building installation services	174	179	1707	1504
Building completion services	323	328	1593	1320
Other construction services	407	482	998	1040

Wholesale trade	139	149	3146	2597
Agricultural product wholesaling	133	150	130	111
Mineral, metal and chemical wholesaling	230	243	338	281
Timber and hardware goods wholesaling	113	138	445	372
Specialised industrial machinery and equipment wholesaling	202	133	513	406
Other machinery and equipment wholesaling	110	111	382	291
Motor vehicle and motor vehicle parts wholesaling	121	130	290	239
Grocery, liquor and tobacco product wholesaling	144	219	530	519
Textile, clothing and footwear wholesaling	110	105	72	37
Pharmaceutical and toiletry goods wholesaling	185	81	135	64
Furniture, floor covering and other goods wholesaling	173	207	266	229
Commission-based wholesaling	96	184	46	47

Retail trade	61	53	5656	4113
Motor vehicle retailing	89	103	658	541
Motor vehicle parts and tyre retailing	167	163	254	235
Fuel retailing	68	57	175	150
Supermarket and grocery stores	77	48	2075	1285
Specialised food retailing	41	45	245	168
Furniture, floor coverings, houseware and textile goods retailing	90	124	305	273
Electrical and electronic goods retailing	50	48	161	127
Hardware, building and garden supplies retailing	93	93	492	335
Recreational goods retailing	44	34	141	112
Clothing, footwear and personal accessory retailing	35	27	375	298
Department stores	22	12	241	103
Pharmaceutical and other store-based retailing	57	50	494	416
Non-store retailing	114	172	37	64
Retail commission-based buying and/or selling	182	574	5	6

Accommodation and food services	60	48	4368	3310
Accommodation	96	86	1273	824
Cafes, restaurants and takeaway food services	40	32	2127	1776
Pubs, taverns and bars	113	78	618	441
Clubs (hospitality)	88	92	351	268

Transport, postal and warehousing	170	164	4353	3467
Road freight transport	339	333	1774	1460
Road passenger transport	91	106	321	309
Rail freight transport	230	141	266	95
Rail passenger transport	133	121	183	212
Water freight transport	327	347	18	17
Water passenger transport	450	414	53	53
Air and space transport	34	27	123	69
Scenic and sightseeing transport	226	208	129	71
Pipeline and other transport	686	126	120	22
Postal and courier pick-up and delivery services	39	50	128	133
Water transport support services	233	216	196	178
Airport operations and other air transport support services	302	174	365	169
Other transport support services	70	39	118	112
Warehousing and storage services	181	259	559	566

Information media and telecommunications	27	29	308	194
Newspaper, periodical, book and directory publishing	42	39	50	14
Software publishing	0	3	0	1
Motion picture and video activities	101	64	172	132
Sound recording and music publishing	251	83	2	2
Radio broadcasting	22	45	8	7
Television broadcasting	17	28	28	16
Telecommunications services	8	20	29	13
Internet service providers and web search portals	5	0	1	0
Data processing, web hosting and electronic information storage services	17	2	7	3
Libraries and archives	5	35	10	5
Other information services	87	1	0	0

Financial and insurance services	17	14	240	157
Central banking	339	0	0	0
Depository financial intermediation	20	16	91	47
Non-depository financing	20	12	8	6
Financial asset investing	4	1	1	0
Life insurance	0	0	0	0
Health and general insurance	19	25	84	67
Superannuation funds	15	22	6	5
Auxiliary finance and investment services	13	7	33	25
Auxiliary insurance services	27	16	15	8

Rental, hiring and real estate services	50	52	710	553
Motor vehicle and transport equipment rental and hiring	82	84	83	68
Farm animal and bloodstock leasing	0	0	0	0
Other goods and equipment rental and hiring	178	166	351	221
Non-financial intangible assets (except copyrights) leasing	85	179	9	8
Property operators	71	100	134	154
Real estate services	21	20	133	102

Professional, scientific and technical services	23	20	879	830
Scientific research services	22	9	39	25
Architectural, engineering and technical services	39	32	363	309
Legal and accounting services	11	8	111	75
Advertising services	32	13	39	20
Market research and statistical services	4	13	4	6
Management and related consulting services	39	33	128	110
Veterinary services	54	73	126	209
Other professional, scientific and technical services	45	105	23	27
Computer system design and related services	7	6	46	47

Administrative and support services	123	127	2701	2360
Employment services	133	96	1062	798
Travel agency and tour arrangement services	14	19	22	16
Other administrative services	36	59	151	115
Building cleaning, pest control and gardening services	187	192	1381	1364
Packaging services	113	153	84	67

Public administration and safety	110	131	4691	5013
Central government administration	0	0	0	1
State government administration	67	77	765	553
Local government administration	142	129	1641	1383
Justice	65	0	28	0
Government representation	0	14	0	0
Defence	3	0	14	1
Public order and safety services	250	323	2239	3067
Regulatory services	15	4	3	7

Education and training	50	53	4227	4296
Preschool education	33	22	136	139
School education	59	69	3356	3701
Tertiary education	34	25	594	366
Adult, community and other education	25	24	107	76
Educational support services	293	111	34	13

Health care and social assistance	79	79	8067	8923
Hospitals	95	89	3027	3251
Medical services	16	18	128	131
Pathology and diagnostic imaging services	38	32	183	154
Allied health services	28	20	190	206
Other health care services	252	300	514	566
Residential care services	104	114	2197	2248
Child care services	64	84	857	1003
Other social assistance services	106	90	971	1364

Arts and recreation services	118	106	1103	1000
Museum operation	70	39	27	16
Parks and gardens operations	69	162	107	148
Creative and performing arts activities	121	127	155	143
Sports and physical recreation activities	58	61	234	242
Horse and dog racing activities	1190	900	212	209
Amusement and other recreation activities	157	84	264	168
Gambling activities	35	30	104	75

Other services	76	90	1816	1720
Automotive repair and maintenance	111	101	707	621
Machinery and equipment repair and maintenance	127	215	463	532
Other repair and maintenance	32	157	18	14
Personal care services	20	38	90	84
Funeral, crematorium and cemetery services	112	108	33	35
Other personal services	62	64	165	154
Religious services	41	37	73	71
Civic, professional and other interest group services	73	76	251	198
Private households employing staff and undifferentiated goods- and service-producing activities of households for own use	122	138	14	11

Index value:
> 200
101-200
0-100

	Index values		Claim numbers
	Census year		3 year average
Industry and sub sector	2016	2021	2016	2021

Agriculture, forestry and fishing	157	178	875	1065
Nursery and floriculture production	105	81	41	43
Mushroom and vegetable growing	176	193	83	136
Fruit and tree nut growing	99	148	159	198
Sheep, beef cattle and grain farming	244	255	311	323
Other crop growing	112	154	44	54
Dairy cattle farming	69	131	10	11
Poultry farming	121	153	29	43
Other livestock farming	286	296	48	50
Aquaculture	152	92	15	11
Forestry and logging	249	130	6	11
Fishing	103	219	7	12
Hunting and trapping	302	1114	4	3
Forestry support services	141	222	14	16
Agriculture and fishing support services	230	279	103	154

Manufacturing	180	211	3254	3468
Meat and meat product manufacturing	182	194	504	545
Seafood processing	325	215	11	8
Dairy product manufacturing	102	152	29	30
Fruit and vegetable processing	109	210	26	31
Oil and fat manufacturing	155	101	2	2
Grain mill and cereal product manufacturing	127	74	6	5
Bakery product manufacturing	101	90	127	104
Sugar and confectionery manufacturing	175	103	60	71
Other food product manufacturing	225	252	111	135
Beverage manufacturing	140	82	44	33
Cigarette and tobacco product manufacturing	0	0	0	0
Textile manufacturing	49	276	3	2
Leather tanning, fur dressing and leather product manufacturing	146	189	6	7
Textile product manufacturing	318	199	29	32
Clothing and footwear manufacturing	30	35	6	6
Log sawmilling and timber dressing	196	358	64	70
Other wood product manufacturing	348	467	206	216
Pulp, paper and paperboard manufacturing	597	66	8	2
Converted paper product manufacturing	84	137	17	15
Printing and printing support services	56	99	47	35
Reproduction of recorded media	0	0	0	0
Petroleum and coal product manufacturing	182	427	11	9
Basic chemical manufacturing	77	116	10	10
Basic polymer manufacturing	81	169	8	12
Fertiliser and pesticide manufacturing	144	157	17	14
Pharmaceutical and medicinal product manufacturing	60	70	11	15
Cleaning compound and toiletry preparation manufacturing	47	80	8	6
Other basic chemical product manufacturing	155	75	10	8
Polymer product manufacturing	210	228	119	131
Natural rubber product manufacturing	331	228	2	4
Glass and glass product manufacturing	165	211	22	28
Ceramic product manufacturing	326	899	7	5
Cement, lime, plaster and concrete product manufacturing	294	298	109	114
Other non-metallic mineral product manufacturing	173	1895	30	65
Basic ferrous metal manufacturing	91	54	42	40
Basic ferrous metal product manufacturing	149	200	17	11
Basic non-ferrous metal manufacturing	99	86	40	36
Basic non-ferrous metal product manufacturing	32	63	8	9
Iron and steel forging	183	119	3	1
Structural metal product manufacturing	369	440	283	332
Metal container manufacturing	217	311	25	23
Sheet metal product manufacturing (except metal structural and container products)	668	791	66	51
Other fabricated metal product manufacturing	605	728	228	248
Motor vehicle and motor vehicle part manufacturing	189	169	137	176
Other transport equipment manufacturing	155	125	100	88
Professional and scientific equipment manufacturing	51	118	21	25
Computer and electronic equipment manufacturing	102	141	12	8
Electrical equipment manufacturing	144	232	32	52
Domestic appliance manufacturing	35	58	2	4
Pump, compressor, heating and ventilation equipment manufacturing	142	46	7	6
Specialised machinery and equipment manufacturing	571	550	148	141
Other machinery and equipment manufacturing	268	207	47	56
Furniture manufacturing	193	164	110	99
Other manufacturing	1963	2073	254	291

Electricity, gas, water and waste services	105	89	276	272
Electricity generation	38	3	8	3
Electricity transmission	3	6	0	1
Electricity distribution	137	86	83	89
On selling electricity and electricity market operation	67	19	5	2
Gas supply	27	109	6	6
Water supply, sewerage and drainage services	82	58	44	48
Waste collection services	261	77	106	39
Waste treatment, disposal and remediation services	87	390	24	83

Construction	230	189	3260	3446
Residential building construction	116	152	295	386
Non-residential building construction	183	107	184	186
Heavy and civil engineering construction	471	150	471	317
Land development and site preparation services	397	421	261	262
Building structure services	382	302	432	401
Building installation services	155	153	566	718
Building completion services	266	244	615	653
Other construction services	393	413	436	523

Wholesale trade	143	159	1107	1110
Agricultural product wholesaling	138	166	48	56
Mineral, metal and chemical wholesaling	222	261	101	124
Timber and hardware goods wholesaling	115	149	155	163
Specialised industrial machinery and equipment wholesaling	195	138	141	124
Other machinery and equipment wholesaling	116	120	132	122
Motor vehicle and motor vehicle parts wholesaling	128	132	102	98
Grocery, liquor and tobacco product wholesaling	156	236	232	250
Textile, clothing and footwear wholesaling	115	89	24	17
Pharmaceutical and toiletry goods wholesaling	191	86	44	26
Furniture, floor covering and other goods wholesaling	186	227	109	109
Commission-based wholesaling	103	201	19	22

Retail trade	62	55	2109	1901
Motor vehicle retailing	93	103	212	185
Motor vehicle parts and tyre retailing	179	181	103	113
Fuel retailing	68	59	81	72
Supermarket and grocery stores	77	51	751	580
Specialised food retailing	44	46	107	98
Furniture, floor coverings, houseware and textile goods retailing	96	123	119	143
Electrical and electronic goods retailing	54	48	60	62
Hardware, building and garden supplies retailing	96	84	182	162
Recreational goods retailing	30	36	54	51
Clothing, footwear and personal accessory retailing	37	28	150	136
Department stores	19	11	69	42
Pharmaceutical and other store-based retailing	62	56	202	220
Non-store retailing	125	188	17	34
Retail commission-based buying and/or selling	206	654	2	4

Accommodation and food services	62	52	1700	1591
Accommodation	97	95	508	441
Cafes, restaurants and takeaway food services	42	35	742	771
Pubs, taverns and bars	118	86	279	239
Clubs (hospitality)	97	103	171	140

Transport, postal and warehousing	175	173	2038	1930
Road freight transport	370	369	1042	943
Road passenger transport	98	117	161	177
Rail freight transport	145	85	42	22
Rail passenger transport	107	104	48	74
Water freight transport	344	379	9	10
Water passenger transport	500	468	23	28
Air and space transport	31	25	54	42
Scenic and sightseeing transport	251	232	63	45
Pipeline and other transport	707	118	52	8
Postal and courier pick-up and delivery services	43	58	67	91
Water transport support services	195	215	70	73
Airport operations and other air transport support services	304	181	154	80
Other transport support services	76	35	46	44
Warehousing and storage services	183	264	206	293

Information media and telecommunications	28	27	84	74
Newspaper, periodical, book and directory publishing	42	44	20	9
Software publishing	0	0	0	0
Motion picture and video activities	107	68	38	46
Sound recording and music publishing	290	97	1	1
Radio broadcasting	21	50	2	3
Television broadcasting	17	30	7	7
Telecommunications services	8	0	10	0
Internet service providers and web search portals	5	48	1	5
Data processing, web hosting and electronic information storage services	17	1	2	1
Libraries and archives	4	40	2	2
Other information services	101	0	0	0

Financial and insurance services	17	13	88	72
Central banking	392	0	0	0
Depository financial intermediation	21	17	34	22
Non-depository financing	20	12	2	2
Financial asset investing	2	1	0	0
Life insurance	0	0	0	0
Health and general insurance	17	18	27	27
Superannuation funds	17	23	3	2
Auxiliary finance and investment services	15	8	14	13
Auxiliary insurance services	29	17	6	5

Rental, hiring and real estate services	50	54	264	260
Motor vehicle and transport equipment rental and hiring	88	89	34	34
Farm animal and bloodstock leasing	0	0	0	0
Other goods and equipment rental and hiring	180	179	113	101
Non-financial intangible assets (except copyrights) leasing	80	181	3	4
Property operators	67	95	53	70
Real estate services	21	21	60	52

Professional, scientific and technical services	23	18	278	311
Scientific research services	20	9	9	10
Architectural, engineering and technical services	41	27	100	111
Legal and accounting services	10	8	48	28
Advertising services	31	14	14	11
Market research and statistical services	5	14	2	3
Management and related consulting services	37	36	44	54
Veterinary services	56	75	34	65
Other professional, scientific and technical services	45	28	10	11
Computer system design and related services	7	6	17	19

Administrative and support services	131	131	1256	1309
Employment services	140	87	373	352
Travel agency and tour arrangement services	16	22	13	9
Other administrative services	35	47	56	51
Building cleaning, pest control and gardening services	202	212	788	863
Packaging services	122	167	26	34

Public administration and safety	107	137	1854	2243
Central government administration	0	0	0	0
State government administration	67	85	324	293
Local government administration	129	126	652	559
Justice	72	0	12	0
Government representation	0	16	0	0
Defence	3	0	7	1
Public order and safety services	249	342	857	1387
Regulatory services	17	4	1	3

Education and training	50	56	1450	1614
Preschool education	34	24	57	64
School education	60	71	1149	1374
Tertiary education	33	26	184	129
Adult, community and other education	26	26	49	42
Educational support services	303	121	11	6

Health care and social assistance	85	87	3910	5074
Hospitals	102	97	1498	1759
Medical services	17	18	46	58
Pathology and diagnostic imaging services	39	35	71	70
Allied health services	31	23	64	95
Other health care services	248	318	194	231
Residential care services	113	129	1149	1484
Child care services	68	93	374	525
Other social assistance services	118	101	513	851

Arts and recreation services	118	113	459	482
Museum operation	70	40	11	6
Parks and gardens operations	70	172	36	58
Creative and performing arts activities	126	130	52	48
Sports and physical recreation activities	59	63	106	122
Horse and dog racing activities	1257	996	142	147
Amusement and other recreation activities	139	86	78	64
Gambling activities	30	31	33	36

Other services	72	87	638	754
Automotive repair and maintenance	92	95	232	257
Machinery and equipment repair and maintenance	131	211	141	214
Other repair and maintenance	33	51	6	5
Personal care services	22	43	47	55
Funeral, crematorium and cemetery services	125	115	16	10
Other personal services	67	71	73	85
Religious services	44	34	29	36
Civic, professional and other interest group services	77	76	87	85
Private households employing staff and undifferentiated goods- and service-producing activities of households for own use	136	154	8	6

Index value:
> 200
101-200
0-100

	Index values		Claim numbers
	Census year		3 year average
Industry and sub sector	2016	2021	2016	2021

Agriculture, forestry and fishing	161	147	16	16
Nursery and floriculture production	0	0	0	0
Mushroom and vegetable growing	235	109	3	1
Fruit and tree nut growing	7	33	1	2
Sheep, beef cattle and grain farming	207	240	5	7
Other crop growing	17	84	1	1
Dairy cattle farming	0	0	0	0
Poultry farming	1624	3	2	0
Other livestock farming	32	86	1	1
Aquaculture	0	1036	0	0
Forestry and logging	62	206	0	0
Fishing	0	0	0	0
Hunting and trapping	0	0	0	0
Forestry support services	0	82	0	1
Agriculture and fishing support services	210	449	3	3

Manufacturing	75	49	56	38
Meat and meat product manufacturing	2	48	2	5
Seafood processing	0	0	0	0
Dairy product manufacturing	200	68	1	0
Fruit and vegetable processing	0	1	0	0
Oil and fat manufacturing	0	0	0	0
Grain mill and cereal product manufacturing	0	0	0	0
Bakery product manufacturing	27	2	4	1
Sugar and confectionery manufacturing	59	18	3	2
Other food product manufacturing	29	186	1	2
Beverage manufacturing	10	24	3	2
Cigarette and tobacco product manufacturing	0	0	0	0
Textile manufacturing	134	0	0	0
Leather tanning, fur dressing and leather product manufacturing	0	0	0	0
Textile product manufacturing	13	305	0	1
Clothing and footwear manufacturing	17	1	0	0
Log sawmilling and timber dressing	0	2	0	1
Other wood product manufacturing	86	6	3	1
Pulp, paper and paperboard manufacturing	9	0	0	0
Converted paper product manufacturing	0	0	0	0
Printing and printing support services	10	2	1	1
Reproduction of recorded media	0	0	0	0
Petroleum and coal product manufacturing	21	0	1	0
Basic chemical manufacturing	16	0	1	0
Basic polymer manufacturing	0	0	0	0
Fertiliser and pesticide manufacturing	105	1232	1	1
Pharmaceutical and medicinal product manufacturing	5	2	0	1
Cleaning compound and toiletry preparation manufacturing	262	0	0	0
Other basic chemical product manufacturing	3232	12	1	0
Polymer product manufacturing	98	0	2	0
Natural rubber product manufacturing	0	0	0	0
Glass and glass product manufacturing	167	4	1	0
Ceramic product manufacturing	0	0	0	0
Cement, lime, plaster and concrete product manufacturing	247	122	5	3
Other non-metallic mineral product manufacturing	2	173	0	1
Basic ferrous metal manufacturing	64	0	1	0
Basic ferrous metal product manufacturing	0	0	0	0
Basic non-ferrous metal manufacturing	1	0	1	0
Basic non-ferrous metal product manufacturing	0	0	0	0
Iron and steel forging	0	0	0	0
Structural metal product manufacturing	65	24	5	2
Metal container manufacturing	0	0	0	0
Sheet metal product manufacturing (except metal structural and container products)	8	60	1	1
Other fabricated metal product manufacturing	202	93	4	1
Motor vehicle and motor vehicle part manufacturing	36	3	3	1
Other transport equipment manufacturing	29	27	1	1
Professional and scientific equipment manufacturing	14	0	1	0
Computer and electronic equipment manufacturing	71	1089	0	1
Electrical equipment manufacturing	467	1	1	0
Domestic appliance manufacturing	0	2	0	0
Pump, compressor, heating and ventilation equipment manufacturing	0	0	0	0
Specialised machinery and equipment manufacturing	470	231	2	2
Other machinery and equipment manufacturing	84	7	2	1
Furniture manufacturing	0	16	0	1
Other manufacturing	41	187	1	3

Electricity, gas, water and waste services	142	129	20	10
Electricity generation	0	0	0	0
Electricity transmission	0	0	0	0
Electricity distribution	65	402	6	4
On selling electricity and electricity market operation	449	37	0	1
Gas supply	0	8	0	0
Water supply, sewerage and drainage services	4	71	5	1
Waste collection services	841	89	8	2
Waste treatment, disposal and remediation services	8	3	1	1

Construction	130	107	74	66
Residential building construction	56	86	7	6
Non-residential building construction	23	71	9	4
Heavy and civil engineering construction	136	136	10	10
Land development and site preparation services	663	502	4	8
Building structure services	192	86	23	3
Building installation services	114	103	6	23
Building completion services	115	47	10	4
Other construction services	250	179	5	8

Wholesale trade	323	184	69	49
Agricultural product wholesaling	1168	56	2	2
Mineral, metal and chemical wholesaling	717	241	5	4
Timber and hardware goods wholesaling	77	271	9	6
Specialised industrial machinery and equipment wholesaling	101	24	5	3
Other machinery and equipment wholesaling	286	171	17	9
Motor vehicle and motor vehicle parts wholesaling	38	456	5	9
Grocery, liquor and tobacco product wholesaling	430	281	11	11
Textile, clothing and footwear wholesaling	3	59	1	1
Pharmaceutical and toiletry goods wholesaling	1108	86	8	1
Furniture, floor covering and other goods wholesaling	392	23	6	2
Commission-based wholesaling	19	0	1	0

Retail trade	23	31	56	35
Motor vehicle retailing	43	156	19	10
Motor vehicle parts and tyre retailing	237	168	6	6
Fuel retailing	69	171	2	1
Supermarket and grocery stores	8	0	7	1
Specialised food retailing	0	0	0	1
Furniture, floor coverings, houseware and textile goods retailing	23	11	1	1
Electrical and electronic goods retailing	6	37	3	2
Hardware, building and garden supplies retailing	76	140	5	6
Recreational goods retailing	1	1	1	1
Clothing, footwear and personal accessory retailing	8	4	3	1
Department stores	5	4	1	1
Pharmaceutical and other store-based retailing	23	5	7	5
Non-store retailing	279	0	1	0
Retail commission-based buying and/or selling	0	54	0	0

Accommodation and food services	25	47	35	51
Accommodation	42	39	2	3
Cafes, restaurants and takeaway food services	19	59	29	46
Pubs, taverns and bars	3	16	2	2
Clubs (hospitality)	81	0	2	0

Transport, postal and warehousing	688	803	142	130
Road freight transport	2019	2290	88	70
Road passenger transport	271	490	22	21
Rail freight transport	626	644	4	3
Rail passenger transport	7	205	2	4
Water freight transport	0	0	0	0
Water passenger transport	14	0	0	0
Air and space transport	2	0	1	0
Scenic and sightseeing transport	2	1242	1	2
Pipeline and other transport	7555	164	2	1
Postal and courier pick-up and delivery services	297	437	10	21
Water transport support services	23	72	2	1
Airport operations and other air transport support services	8	20	1	1
Other transport support services	42	27	3	2
Warehousing and storage services	388	337	7	4

Information media and telecommunications	9	15	2	3
Newspaper, periodical, book and directory publishing	17	98	0	0
Software publishing	0	0	0	0
Motion picture and video activities	0	20	0	1
Sound recording and music publishing	0	0	0	0
Radio broadcasting	0	26	1	1
Television broadcasting	4	0	0	0
Telecommunications services	0	0	0	0
Internet service providers and web search portals	0	0	1	0
Data processing, web hosting and electronic information storage services	154	14	0	0
Libraries and archives	0	0	0	0
Other information services	0	0	2	0

Financial and insurance services	13	16	6	4
Central banking	0	0	0	0
Depository financial intermediation	2	3	2	1
Non-depository financing	29	24	1	1
Financial asset investing	0	0	0	0
Life insurance	0	0	0	0
Health and general insurance	46	54	2	2
Superannuation funds	0	6	0	0
Auxiliary finance and investment services	2	0	1	0
Auxiliary insurance services	14	0	0	0

Rental, hiring and real estate services	86	73	25	18
Motor vehicle and transport equipment rental and hiring	50	209	2	3
Farm animal and bloodstock leasing	0	0	0	0
Other goods and equipment rental and hiring	236	11	7	2
Non-financial intangible assets (except copyrights) leasing	17	21	1	0
Property operators	9	41	3	1
Real estate services	90	84	13	11

Professional, scientific and technical services	36	17	29	17
Scientific research services	48	0	0	1
Architectural, engineering and technical services	87	18	11	4
Legal and accounting services	2	11	4	3
Advertising services	81	6	3	0
Market research and statistical services	0	0	0	0
Management and related consulting services	61	19	5	3
Veterinary services	2	24	2	3
Other professional, scientific and technical services	8	319	1	2
Computer system design and related services	16	7	3	1

Administrative and support services	139	90	33	25
Employment services	293	182	15	8
Travel agency and tour arrangement services	1	0	1	0
Other administrative services	12	77	3	4
Building cleaning, pest control and gardening services	124	39	11	12
Packaging services	387	182	1	0

Public administration and safety	99	163	95	141
Central government administration	0	0	0	0
State government administration	88	126	22	17
Local government administration	56	114	24	30
Justice	96	0	3	0
Government representation	0	0	0	0
Defence	0	0	0	0
Public order and safety services	261	419	45	93
Regulatory services	0	1	0	0

Education and training	19	13	24	23
Preschool education	1	4	1	1
School education	5	8	17	11
Tertiary education	74	30	5	9
Adult, community and other education	6	26	1	1
Educational support services	0	9	0	0

Health care and social assistance	36	48	157	155
Hospitals	19	20	23	18
Medical services	2	19	0	3
Pathology and diagnostic imaging services	24	19	7	5
Allied health services	13	14	6	9
Other health care services	118	173	19	11
Residential care services	57	91	51	37
Child care services	5	9	4	4
Other social assistance services	133	129	46	69

Arts and recreation services	67	22	5	4
Museum operation	10	0	0	0
Parks and gardens operations	24	34	0	2
Creative and performing arts activities	33	0	1	0
Sports and physical recreation activities	148	17	3	1
Horse and dog racing activities	2	61	0	0
Amusement and other recreation activities	21	73	0	1
Gambling activities	4	0	1	0

Other services	51	86	32	25
Automotive repair and maintenance	15	61	7	7
Machinery and equipment repair and maintenance	60	148	8	6
Other repair and maintenance	0	0	0	0
Personal care services	8	0	1	0
Funeral, crematorium and cemetery services	4	106	1	1
Other personal services	10	298	2	2
Religious services	11	6	2	2
Civic, professional and other interest group services	261	114	10	6
Private households employing staff and undifferentiated goods- and service-producing activities of households for own use	111	0	1	0

All business industry heat maps

Results

Manufacturing industry

Construction industry

Agriculture, Forestry and Fishing industry

Transport, Postal and Warehousing industry

Wholesale Trade industry

Public administration and safety

Administrative and support services

Other high risk industry sub sectors

Serious on-duty at place of work claims (5 or more days off work)

On-duty road traffic incidents

Appendix 1

Appendix 2

Appendix 3

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How to guides

For service providers