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Injury or illness - first steps

If a work-related injury or illness happens to you (if you’re a worker) or to one of your workers (if you’re an employer), there are certain steps you must take straight away.

If you’re a worker, you should:

  • see your doctor or go to the hospital immediately for initial treatment
  • get a work capacity certificate from your treating doctor
  • let your employer know what has happened as soon as you can and give them your work capacity certificate
  • make a claim with WorkCover (or talk to your employer if they are self-insured). We’ll also need a copy of your work capacity certificate as we can only provide support from the date your doctor first assessed your injury.
  • begin rehabilitation as soon as you can. This will help your recovery and your employer is obligated to help you with this.

If you’re an employer you should:

You'll need to report the injury to WorkCover even if your worker doesn’t make a claim and even if you don’t agree it may be eligible for compensation.

In some instances you may have to notify Workplace Health and safety Queensland (WHSQ) of the incident. First you'll need to confirm whether the incident is notifiable.

The sections below will help you understand how to notify WorkCover and start the claims process, whether you’re a worker or an employer.

To let WorkCover know about an injury, you need to provide some simple information about your worker and what has happened. You’ll need to tell us:

  • your worker's full name, date of birth, and personal contact information
  • your policy number—if you aren't sure, you can give us your business name, ABN or ACN
  • the type of injury and details about how and when it happened.

You can also lodge a claim for your worker. In addition to the above, you’ll also need:

  • your copy of the worker's work capacity certificate
  • normal weekly earnings wage figures and working hours for your worker (if they’re taking time off work). You’ll also need the amount payable under your worker’s industrial agreement.

If you don't have some of this information, or you’re not sure what information you need, call us on 1300 362 128.

The more information you can provide to WorkCover (or the self-insurer) about your injury, the faster your claim can be assessed and the sooner you can get back to work.

To make a claim, you'll need to give us (or the self-insurer):

  • your full name, date of birth and personal contact information—including email address and mobile phone number
  • your employer's name and location
  • a work capacity certificate from your initial consult for this injury (your doctor will give you this)
  • your bank details—BSB, account number and account name (for weekly compensation of reimbursement claims)
  • a Tax File Number declaration(PDF, 0.08 MB) (for time loss claims)
  • about your injury or illness, including details about how and when it happened.

If you don't have some of this information, or you’re not sure what information you need, call us on 1300 362 128.

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