To create your Worker Assist account you will need:
- Your email address (this will be your username)
- Your claim number
- Your contact details
- A password
Once you have registered, you will be taken to your Worker Assist homepage, and you will receive an email from WorkCover confirming your registration was successful.
No. You can only have one Worker Assist account. This account will show information for all claims linked to your account.
You will have access to any payment information, appointments, remittances and details of your claim. You can view, download or print your remittance notices. You will also have access to change your preferences on how you wish to be notified when a new remittance notice is available.
Availability and support
iPhone 4S / 5 / 6 / 7 / 8 / 10: Requires iOS 9.0 or later
Android: Requires 6.0 (Marshmallow) or later
Yes, you can call us on 1300 362 128 between 8 am and 5.30 pm, Monday to Friday. If you call outside these hours, you can leave a message and we will respond to you within one business day. Alternatively you can send us a fax on 1300 651 387, or email us at firstname.lastname@example.org (note that you are unable to send attachments to this email address).
You will need to login to Worker Assist and go to the 'My profile' page by clicking on the 'My profile' tab, located at the top right corner of the screen. Once there go to the 'Change password' section, and complete the required information.
To change your password you will need to confirm your current password and then enter your new password. Once completed, click the 'update' button.
Providing the change is successful, the message 'Your details have been updated' will be displayed. The next time you log in you must use your new password.
Go to the Worker Assist login page and click on 'Forgot your password?'. You will be asked to provide your username and email address and an email will be sent with a link to set a new password.
Please call us on 1300 362 128 between 8 am and 5.30 pm, Monday to Friday. If you call outside these hours, you can leave a message and we will respond to you within one business day. Alternatively you can send us a fax on 1300 651 387, or email us at email@example.com (note that you are unable to send attachments to this email address).
Remittances and claim information
When you register with Worker Assist, and you have already provided us with your EFT details, you will stop receiving paper remittance notices from us. These notices will be available for you to view, download or print through Worker Assist.
You can view all your remittance notices for claim reimbursements made by us through Worker Assist. To view, log into Worker Assist and go to the 'remittances page' by clicking on the 'remittances' tab. Remittances are displayed in descending date order, i.e. your latest remittance is displayed first. To print a hard copy, we recommend you use the 'view/print' icon to create a PDF—you can then print the file or save as an electronic copy.
You can also save a copy of the remittance data as a comma separated value (csv) file. You can then analyse the data using your preferred tool, such as Microsoft Excel or Microsoft Access.
When you register for Worker Assist, and you have already provided us with your EFT details, you will be asked to choose how you want to be notified when a new remittance is available. To record your choice, from the Worker Assist homepage, click on 'My profile' and select to either receive an email notification, or to have a copy of the remittance emailed to you. In addition to email, if you have already provide us with your mobile phone number, you will also have the option to select to be notified of a new remittance payment by SMS.
Go to the 'Remittance' page and you will see a unique reference number for each remittance notice. This reference number will also appear on your bank statement.
Please allow 24–48 hours for funds to transfer electronically. If the money has not appeared in your bank account after this time, please call us on 1300 362 128. Make sure your have the remittance reference number ready.
You can update your bank account details in 'My profile', call us on 1300 362 128 and we can take these details over the phone. Alternatively you can email your bank name, BSB, account number, account type, and the name of the account to firstname.lastname@example.org (note that you are unable to send attachments to this email address).
If you have already provided us with your EFT details you will no longer receive paper remittances. You will only continue to receive paper remittance if you currently receive payment by cheque.
When you start suitable duties, you may be paid by both WorkCover and your employer. The ATO generally requires that you only claim the tax-free threshold from one payer at the same time. You would normally claim it from the payer who usually pays the highest salary or wage (this is known as the primary source of income). If you earn additional income (e.g. from a second job or on suitable duties with WorkCover), you are required to advise your second employer to withhold the tax at the higher 'no tax-free threshold' rate. If your second employer does not withhold a higher rate of tax, this may lead to a tax debt at the end of the financial year. If you need to send WorkCover an updated TFN declaration, you can complete it online through Worker Assist.