To get paid, the first step is to register with us as a service provider.
Submitting an invoice
The fastest way to get your invoice processed is to submit it via Provider Connect.
Before submitting your invoice check that:
- a current Work Capacity Certificate is on file for the worker to cover the date of your services
- the correct item code and current fee is used (see fees for more information)
- the services are approved
- your invoice is valid, as outlined below.
Goods and Services Tax (GST)
For more detailed information on GST, including general requirements and which services GST applies to, please refer to the ATO website.
If your invoice has the incorrect GST amount listed, we may ask you to re-issue your invoice.
Two-month time frame
Invoices must be submitted within two months after the treatment is completed (date of service).
This time frame is a legislative requirement, so we can‘t pay you if your invoice is submitted outside this time.
We recommend you monitor your payments via Provider Connect and contact us about missing payments.
How we pay
We only pay by electronic funds transfer (EFT) into your bank account.
When you register as a service provider, you must provide your bank account details. If these change, please update them in Provider Connect.
If you‘ve submitted an invoice and it hasn‘t been paid, don‘t resubmit the invoice.
If you can't find confirmation of our payment in Provider Connect, call us within two months of the date of service on 1300 362 128.
Invoices before a claim decision
If you provide a service prior to a claim being decided, you can:
- invoice the patient directly. If the claim is accepted, they may then be reimbursed by us.
- hold the account. If the claim is accepted, you may then submit your invoice to us.
For your invoice to be valid, and paid, it must have the words Tax Invoice on it and include:
- your name, ABN, business address and contact details, with only one ABN listed per invoice
- the date of service and date the invoice is issued
- a unique invoice number
- your WorkCover provider number and WorkCover claim number (if known)
- claimant's name, date of birth, and residential address
- name of practitioner who provided the service
- table of costs item code and description of service provided
- name and address of the worker's employer
- cost of service clearly showing the correct GST component.
If the invoice is for services or supplies of $1,000 or more, it also needs to include the recipient's identity or ABN. This is an ATO requirement.
Radiology invoices must be sent with a copy of the radiology report. We can’t pay radiology invoices without this.
Find out more about radiology fee guidelines.
If you have any questions, please contact the Customer Advisor handling your patient's claim. If you don't have the Customer Advisor's contact details, ask your patient for this information or look up the claim details under ‘Billing’ on Provider Connect.