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Working together to support recovery

Your recovery takes input from several people - you, your employer, your doctor and more. It’s vital that everybody works together to understand what's needed. The right approach gets the right results.

You - as the injured person - know your situation best. Your doctor or specialist knows the right course of treatment for your injury or illness. You’ll decide together what support you need to help you achieve your return to work goals and then discuss this with your employer.

There must be good communication from the start. This means taking an active part in planning your recovery and return to work and being open about how you’re feeling and what your return to work goals are. Knowing what you need allows people to give the best support they can. Your doctor will be clear about treatment and your employer will be open about what they can offer in the workplace.

It’s your recovery

While there are common paths and timeframes for recovery in some cases, we know that no two situations are the same. Injuries and illnesses can affect people in different ways, even if the nature of the injury is similar.

When we’re helping you and your employer with your claim and recovery, we tailor the process to your individual needs. This makes sure you feel understood and supported and is called a person-centred approach.

A work-related injury or illness can affect many areas of your life. It can have an impact physically, mentally, and emotionally. It can also affect your income, your family, and your mood.

All of these things need to be considered when planning your recovery. This approach is called biopsychosocial, which means ‘to understand the whole person’.

We’ll explain these approaches and their benefits on the Tailored support - recovery your way page.