Mandatory scheme information statements
From 1 January 2025, workers' compensation insurers must provide an injured worker and their employer with an information statement about the workers’ compensation scheme after a claim is lodged.
An insurer must give the injured worker and their employer an information statement as soon as practicable after a workers’ compensation claim is lodged.
Insurers must use the information statements approved by the Workers’ Compensation Regulator.
Information statements can be provided in various ways including in person, by mail, by email (including a direct link to the statement on the WorkSafe website, or a web or intranet site of an employer or insurer) or by another method.
Why this is important
The statements explain employer and worker rights and responsibilities within the scheme and clarify common misconceptions or myths about workers’ compensation (including, for example, the right to a treating doctor of choice and to not have the employer present in a medical consultation).
These statements are designed to help you navigate the workers’ compensation process and understand your rights and obligations in the scheme.
Helping injured workers return to work safely benefits your business by reducing retraining costs, lowering claims expenses and premiums, minimising staff turnover and boosting staff morale. Most employers in Queensland are insured through WorkCover Queensland, while self-insured employers manage their own claims.
What actions can I take now?
- Speak with your insurer to understand how they will share information statements with you and your workers.
- Ensure you understand your own, and your workers' rights and responsibilities as explained in the information statements.
- Promote the information statements within your business to support a positive safety culture.
Your toolkit
- Find out more and download the insurer-provided information statements for employers and workers.
- Review key information about the Workers’ Compensation and Rehabilitation and Other Legislation Amendment Act 2024 to understand what the changes means for you.
- For further support and information contact the Workers’ Compensation Helpline for Employers. Access this free and independent service for employers on 1300 365 855 or visit WCIAS for Employers.