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NBN and monitored fire alarm and emergency lift phone services

The NBN network will soon replace most existing fixed phone and internet networks. The implementation of the NBN network will affect the operation of important emergency telecommunication systems such as lift emergency phones, monitored fire alarms, medical alarms, and monitored security alarm systems.

With the NBN network rollout approaching completion of mass disconnection from the legacy copper network, a disconnection date of 18 March 2022 has now been set for remaining fire and lift services connected to the legacy copper network.

It is crucial any lift phones or monitored fire alarms still connected to the legacy copper network are migrated to an alternative before 18 March 2022. A working phone service is required under work, health and safety regulations for monitored fire alarms and lifts to be properly operated.

As hard disconnections will occur shortly after 18 March 2022, the ability to register any new equipment on NBN’s Fire and Lift Register (FAL) will close on 25 February 2022.

Even if you have fire and lift services registered with NBN, it is still the responsibility of the user and/or manager of the equipment, not NBN, to ensure the service is properly migrated. Registration will help NBN support you with your migration, but it will not protect services from disconnection on 18 March 2022.

Services operating over the NBN network will not work during a power outage and that some existing fire alarms and lift emergency phones may not be compatible with the new technologies used on the network. Find out more about device compatibility.

Providers of lift phones and monitored fire alarms can register services by getting in touch with NBN via For the fire and lift service registration to be valid, it must contain a valid address and the Full National Number (FNN) for the service. An FNN is the 10-digit telephone number corresponding to a fire alarm or lift phone service.

Find out more about how to migrate and register services.

Further information

More information is available in the Fire and lift good practice guide.