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Work-related violence and aggression in health services

Health care and social assistance is an important part of the Queensland economy. It includes 14 per cent of the state's workforce, which is more than any other industry.

There are a number of key issues within the industry which impact on the health, safety and wellbeing of its workers and although it can happen in any industry, exposure to work-related violence and aggression is a particular concern. Healthcare workers regularly experience violence and aggression from patients and residents, visiting friends and family and even bystanders.

A PCBU must manage risks to worker psychological health and safety by eliminating, where possible, exposure to psychosocial hazards. Preventing and managing violence and aggression is part of this obligation.

The handbook Prevention and management of work-related violence and aggression in health services has tips and advice on:

  • what kind of work-related violence and aggression health services workers experience
  • an employer's duty to eliminate or minimise these risks
  • the importance of leadership in preventing and managing violence and aggression
  • how to review, build and implement strategies to prevent and manage work-related violence and aggression
  • how to establish and maintain safety and security through appropriate work design
  • how to develop and implement a violence and aggression prevention policy, procedures and practices
  • who to consult when determining risk and implementing controls.

Further information

Visit for a copy of the handbook (PDF, 1.55 MB)  or for further information on preventing and responding to work-related violence.