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Pump importer prosecuted for Townsville electrocution death

Two years after a woman was electrocuted by a submersible pump installed in the backyard well of a Townsville home, the importer and online seller of the pump has been fined $1.2 million for failing to meet his obligations under electrical safety laws.

Zoran Kacavenda, sole director of online business the Pump Factory Pty Ltd pleaded guilty as an individual and as a business to breaches of the Electrical Safety Act 2002 which caused the woman's death.

The Townsville Magistrates court heard that in March 2016 the Pump Factory purchased hundreds of submersible water pumps from a Chinese manufacturer before selling them online into Australia under its own name and as Kasa Pumps and Kasa Factory.

The court heard that Kacavenda and the Pump Factory failed to ensure the devices were electrically safe and met the relevant Australian Standard before doing so.

This ruling is a stark reminder for importers to ensure their products are safe before importing or offering them for sale in Australia. Anyone who imports electrical goods for sale in Australia must ensure they meet Australian standards and are tested to be electrically safe.

The Electrical Safety Office (ESO) led the investigation into the death and found the pumps were substandard quality and poorly designed, allowing internal wires to tangle, rip out of their connections and come into contact with the metal body of the pump. Of equal concern, the investigation also found the home had no electrical safety switch installed on the circuit the pump was plugged into, which could have prevented the tragic death.

Community awareness

Electrical contractors should be aware the ESO is promoting to the community the importance of making sure online sellers are contactable and asking if their electrical product meets Australian safety standards before they buy. The ESO is advising the community that tested and compliant products would have this RCM mark on them, giving assurance that they meet Australian standards:

RCM mark

We are also emphasising that despite a consumer's best efforts to buy wisely, there's still no way of knowing what work has been done on their home before they moved into it – or if any of their appliances are going to become electrically unsafe. Therefore, the ESO continues to promote to the community that the most effective way to protect against this risk is to have safety switches installed on all circuits in a home.

Faulty pumps

Most of the faulty pumps sold in Queensland have since been returned to the supplier, but the ESO is advising that anyone who owns one of them should cease using it immediately and contact Pump Factory Pty Ltd through or 1300 718 025 to organise a refund. Read more at

Reporting non-compliant products

If you suspect that a product imported or offered for sale is not electrically safe, report it to ESO on 1300 362 128.

Further information

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