Worker injured undertaking aerobridge maintenance
MAY CONTAIN DISTRESSING CONTENT TO SOME READERS
In the aviation industry, passengers often board the aircraft via a semi-mobile walkway from the terminal to the access door on the side of the aircraft. This walkway is called an aerobridge.
Due to the differences in distance, height and position of the aircraft it is manufactured and designed with a flexible wall system. This wall system, due to its design and nature, often requires tensioning to securely fit to the aerobridge floor.
In August 2025, two workers were carrying out tensioning of the wall curtain using a tool that attaches to the aerobridge and provides a mechanical tensioning and locking system.
Initial inquiries indicate during this activity, an attempt was made to adjust the tension in a wall curtain, when stored energy from the spring system suddenly released and applied to the breaker bar being used, resulting in the worker being struck in the head.
Investigations are continuing.
These findings are not yet confirmed, and investigations are continuing into the exact cause.
Safety issues
Performing maintenance work on specialised plant such as an aerobridge presents various hazards that require appropriate control measures. This incident highlights the risk of stored energy in some situations, associated with a mechanism that has an internal spring under tension being released when parts of an aerobridge or other similar plant or equipment is being maintained.
The difficulty in this situation is that when stored energy is suddenly applied to a tool being held by a worker, the worker may be unable to hold the tool. If the tool is suddenly released, the stored energy may cause the worker or another worker in the load path of the tool to be struck.
Ways to manage health and safety
Effective risk management starts with a commitment to health and safety from those who manage the business. If an incident occurs, you will need to show the regulator that you have used an effective risk management process. This responsibility is covered by your primary duty of care in the Work Health and Safety Act 2011.
Use the hierarchy of controls to help decide how to eliminate and reduce risks in your place of work. The hierarchy of controls ranks types of control methods from the highest level of protection and reliability to the lowest. It’s a step-by-step approach to eliminating or reducing risks. You must work through the hierarchy of controls when managing risks, with the aim of eliminating the hazard, which is the most effective control.
Possible control measures to prevent similar incidents
A Person Conducting a Business or Undertaking (PCBU) must ensure the health and safety of workers while they are engaged for work and other persons who may be affected by the business or undertaking. To do this, risks must be eliminated or minimised so far as is reasonably practicable.
The PCBU and Persons with Management or Control (PWMC) of plant have duties to ensure the provision and maintenance of safe plant.
In some situations, it may be advisable to install a structural stop that will restrict movement of the tool when stored energy is suddenly released. This structural stop should be preferably designed by the plant manufacturer or a suitably qualified competent person, for example, a professional engineer.
In certain circumstances you may need to also assess the risks and consider whether the tool selected is the right tool for the task or whether another tool is more suitable.
Developing a safe system of work
A safe system of work should be implemented to manage the risks associated with the plant to control the risks when working on, near or under aerobridges and similar plant. This could include, but is not limited to the following:
- Ensuring the plant is operated, inspected, maintained and repaired according to the manufacturer’s recommendations and specifications. The plant manufacturer should provide detailed instructions on use and maintenance of the plant. If you identify deficiencies in the specifications, you should contact the manufacturer.
- Ensuring tools provided for the work activity are also supplied with the required safety attachments and tooling
- The PCBU providing the plant ensures workers are provided with adequate information, training and instruction for using the plant in accordance with the designer and manufacturer specifications - not just for the tool, but for any safety attachments as well. Instructions should be included in a safe work procedure on how inspection and maintenance should be carried out.
- Prior to carrying out maintenance or repair work on plant, all energy sources should be identified and isolated to prevent unexpected movement or accidental start up.
- Ensuring worker training, experience and competency align with the requirements and complexity of the operation of plant and any other associated tasks. Workers must be trained and have the appropriate skills to carry out a particular task safely.
- PCBUs should assess and verify the operator’s knowledge and competence to operate the plant before they commence work.
- Operators should be able to demonstrate they are competent to operate the specific type of plant being used along with any attachments or tools associated with the plant.
- Review any safe work procedures to include for the identification of stored energy situations.
- Consult with all relevant parties before work starts. Sometimes a PCBU may share responsibility for a health and safety matter with other PCBU’s who are involved in the same activities or who share the same workplace. In these situations, the PCBUs must exchange information to find out who is doing what and work together in a cooperative and coordinated way so that all risks are eliminated or minimised as far as reasonably practicable.
The Hazardous manual tasks Code of Practice 2021 (PDF, 1.38 MB) provides information on identifying and controlling risks associated with hazardous manual tasks.
Any remaining risk must be minimised with suitable personal protective equipment (PPE). For example, use of hard hats, steel cap boots, eye protection, hearing protection and high-visibility vests.
Administrative control measures and PPE rely on human behaviour and supervision. If used on their own, they are least effective in minimising risks. The control measures you put in place should be reviewed regularly to make sure they work as planned.
More Information
- Managing the risks of plant in the workplace Code of Practice 2021 (PDF, 1.57 MB)
- Guide to machinery and equipment safety (PDF, 1.46 MB)
- How to manage work health and safety risks Code of Practice 2021 (PDF, 0.65 MB)
- Hazardous manual tasks Code of Practice 2021 (PDF, 1.38 MB)
If this information has caused distress, there are services to help:
- Lifeline – 24/7 crisis support service, including phone, texting and chat services.
- Beyond Blue – information and support for anxiety, depression and suicide prevention for everyone in Australia.
- Black Dog Institute – research and resources on mental health in the workplace.
- SANE – helpline service, as well as resources on mental health.
Have you been affected by a workplace fatality, illness or serious injury?
For advice and support: