Urgent product recall – Tesla Motors Australia, Powerwall 2 AC battery system

Tesla Powerwall 2 is a fully integrated AC battery system for residential or light commercial use. Its rechargeable lithium-ion battery pack provides energy storage for solar self-consumption, time-based control, and backup.

Model

Powerwall 2

See a list of details to help identify the product

Reason the product is recalled

Tesla has identified certain lithium-ion battery cells from a third-party supplier in a subset of Powerwall 2 systems that may fail and overheat.

Tesla has received reports of Powerwall 2 units with the affected battery cells smoking or emitting flames, resulting in minor property damage.

The hazards to consumers

Most affected units have already been remotely discharged by Tesla.

While the risk of overheating is now very low, if it does occur, it may lead to a fire that could cause serious injury, death or damage to property.

A few incidents have occurred and caused damage to property. No injuries have been reported.

What consumers should do

• Consumers should check to confirm that their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is affected.
• Affected consumers may already notice that their Powerwall 2 system has been remotely discharged.
• For those affected units not already discharged, Tesla will remotely discharge affected Powerwall 2 systems that are online to mitigate any risk of overheating until the replacement can be carried out.
• Affected units will be replaced at no cost.
• Tesla will consider compensation for lost energy savings from discharged Powerwall 2 systems on a case-by-case basis.
• Tesla or a third-party service provider will contact consumers who have an affected Powerwall 2 unit to schedule replacements.

For more information

Refer to the Tesla App or contact Tesla at the contact details below.

Call toll free 1800 958 369 between 8:00 am and 6:00 pm AEST.
Email: PWNoticeANZ@tesla.com
Visit: https://www.tesla.com/en_au/support/energy/powerwall/own/powerwall-2-replacement