A safer way with MFA
Your information deserves extra protection
We're adding multi-factor authentication (MFA) to Worker Assist to help keep your personal information safe.
Setup is quick — it only takes a minute.
You already use MFA with us
You already have MFA protecting your bank details in Worker Assist.
We're now extending that same protection across your whole account.
How MFA works when you log in
MFA is becoming a standard part of logging in to Worker Assist. It adds a quick extra step that helps make sure it’s really you.
When you log in on the website, you’ll enter your password and a code we send you.
This extra check helps keep your account safe.
Before you start, check your details
To use MFA, we need your current mobile number or email address. Check we have the right details so setup is smooth.
- Log in to Worker Assist and select Profile, then Account security.
- If anything has changed, call us on 1300 927 928.
How setup works
After you log in with your username and password, we'll prompt you to set up MFA. Just follow the steps on screen — we'll guide you through it.
Set up MFA in 3 simple steps:
- Log in to Worker Assist
- Follow the prompts to confirm your contact details.
- Enter the code we send you.
Your data and privacy
We use your mobile number or email address to send you codes and confirm it's you. We store this information under the Information Privacy Act 2009 (Qld).
Read more in our privacy policy and online privacy notice.
Does MFA guarantee security?
No system is completely risk-free, but MFA makes your account much safer. Even if someone gets your password, they can't log in without the code.
Stay protected:
- Use a strong, unique password.
- Keep your device secure.
- Never share passwords or verification codes.
- Don’t log in to Worker Assist on public or shared devices.
Got questions?
We're here to help. Call us on 1300 927 928 if you need help.
if you get your codes by email:
- Check your inbox or junk folder.
- Mark WorkCover Queensland emails as ‘Not spam’.
If you get your codes by SMS:
- Some phones block SMS messages that look like spam.
- Mark messages from WorkCover Queensland as ‘Not spam’.
Still stuck?
- Try resending the code – it may take a few minutes to arrive.
- If that doesn’t work, call us on 1300 927 928 for help.
Call us on 1300 927 928.
We’ll update your details for you.
Try these steps first:
- Check you’ve entered the code correctly.
- Use the most recent code we sent you.
- Select ‘Resend code’ and try again.
- If you’re getting your codes by email, check your junk folder.
- Restart your device.
If it’s still not working, call us on 1300 927 928 for help.
if you haven’t tried to log in to your account using MFA:
- call us straight away on 1300 927 928
- try to log in and change your password.
Don’t reply to verification code messages – we don’t monitor that number.
- Log in to Worker Assist
- Go to ‘Profile’
- Select ‘Account Security’
- Under ‘MFA’, choose ‘Set up MFA’ and follow the prompts.
If you’re new to Worker Assist, you’ll set up MFA during registration.
No. MFA is only used when you log in to Worker Assist from the website.
The Worker Assist app doesn’t need MFA because it’s secured with a PIN.
Yes. You can receive both email and SMS codes overseas (except in countries where phone numbers are longer than 15 digits).
For SMS codes, make sure international roaming is turned on. Your provider may charge you extra to log in from overseas.
No. MFA works without cookies.
But turning on cookies gives you a smoother experience and helps some features work better.
We also use cookies to improve our service to you. You can read more in our privacy policy.
Yes.
For email codes, you’ll need internet connection.
For SMS codes, you need mobile service.
If you don’t have access to either, call us on 1300 927 928 and we can help.
If you choose ‘Remember me’, you won’t need to enter a code for 30 days on that device and browser.
You don’t need MFA when you log in on the Worker Assist app. That’s because the app uses a PIN and isn’t usually shared.