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WorkCover Queensland and the Office of Industrial Relations (Workplace Health and Safety Queensland, Electrical Safety Office and the Workers' Compensation Regulator) are all committed to protecting the privacy of customers. The Information Privacy Act 2009 (IP Act) governs how we collect, store, use and disclose your personal information.

However each organisation operates differently, and therefore handles information in slightly different ways. 

We also take the privacy of visitors of this website very seriously and understand users are concerned about their privacy and the confidentiality and security of any information that may be provided to us. 
Read more about privacy online

Office of Industrial Relations

The Department of Justice and Attorney-General is committed to protecting user privacy. Like other Queensland public sector agencies, the department is required to comply with eleven (11) Information Privacy Principles (IPPs) contained in IP Act that set out how personal information must be collected and managed in the public sector environment.

Further information

WorkCover Queensland 

WorkCover Queensland strives to maintain a balance between protecting a workers' privacy and providing an employer with information to assist them. WorkCover's administrative release policy provides more detail of the information released. Generally, personal information well only be released if authorised or we must do so by law.

For workers, this means that some information about you may be released to your employer. 

Injured workers

What information is given over the phone?

We can discuss information with you over the phone once we have confirmed your identity. We can also discuss matters with people you authorise, for example you may prefer a family member or representative to make enquiries. We will establish that the caller is authorised by you before discussing any claim details.

Generally, we will not discuss information over the phone unless we are authorised or must do so by law, for example with Centrelink. We will not disclose your address or other contact details.

Who else can access my information?

We can release information to any person you authorise (for example if you give authority to a CTP insurer to access information from your claim file).

Other people we may release information to include:

  • employers—we can release rehabilitation or return to work information (for example a suitable duties plan) or information relating to a decision we have made (this may include a copy of the reasons for decision if the claim is not accepted)
  • medical and allied health providers—we might provide documents to our service providers to assist with the management of your claim and ensure the best outcome for all parties (for example providing a copy of your doctor's report to an independent doctor to assist with an assessment or providing the status of your claim for the purposes of paying the service provider's accounts)
  • other agencies—we may exchange documents with other agencies, for example the Workers' Compensation Regulator, other self-insurers, Workplace Health and Safety Queensland, and Centrelink
  • market research companies engaged by WorkCover.

Note: Section 572A(1) of the Workers' Compensation and Rehabilitation Act 2003 (PDF, 1.99 MB) states that a person must not use or access documents for employment purposes, for example pre-employment check.

There may also be times when we are required by law to release information, for example a subpoena for documents relating to a court matter.

Under the Right to Information Act 2009, anyone can apply for access to documents held by WorkCover—this includes your claim file. However, there are exemptions that may apply and we can consult with you if we have concerns about releasing information.

More information is available under our applications under the RTI Act or IP Act section.


What can a customer advisor discuss with me?

Customer advisors can discuss the claim and injury in general terms. This may include:

  • the nature of the worker's injury
  • work-related causes of the injury
  • rehabilitation and return to work issues
  • the status of the claim

Unless you have the injured workers' written authority, a customer advisor cannot discuss an injured workers' personal information with you.

What documents can I access on my employees files?

Generally, we only release personal information if we are authorised or must do so by law. This means we cannot release entire copies of claim files without the worker's signed authority to do so.

However, under the Workers' Compensation and Rehabilitation Act 2003 (PDF, 1.99 MB) we are granted permission to release documents under specific circumstances.

  • Section 572A(2) enables us to release information relating to a workers' capacity to work if it assists in the worker's rehabilitation and return to work.
  • Section 573(7a) enables permissible disclosure of information relating to review decisions as approved by the Chief Executive Officer.

 Further information

Last updated
14 January 2016

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