Compliment or complaint about OIR’s services
The Office of Industrial Relations (OIR) is a division of the department of State Development, Infrastructure and Planning (DSDIP).
We manage customer complaints in accordance with the OIR Customer complaints and grievance management policy (PDF, 0.32 MB) and the OIR Customer complaints management procedure (PDF, 0.45 MB). For more information, visit OIR complaints policy.
We aim to acknowledge receipt of your submission within three working days of receiving it. However, sometimes it may take a little longer, so please allow up to five working days for a response.
It is important to note that the acknowledgement does not mean that your submission has been accepted. A submission is accepted when we have assessed it and determined it is within the scope of the OIR Customer complaints and grievance management policy (PDF, 0.32 MB) and OIR Customer complaints management procedure (PDF, 0.45 MB). We may contact you for more information to determine whether your submission meets the requirements of our policy and procedure, and will let you know if we have accepted your submission and advise of how the complaint will be managed, including an estimated timeframe for resolution.
If you would like to raise a workplace health and safety concern regarding other businesses or workplaces, please use this form.
It is important to note that WorkCover Queensland is not part of the Office of Industrial Relations and handles complaints according to its own complaints policy. You can make a compliment or complaint to WorkCover Queensland about their services directly via their website .
Privacy statement
The Office of Industrial Relations (OIR) is collecting your personal information for the purposes of managing and responding to your compliment or complaint.
Your personal information may be provided to relevant business units within OIR to investigate, respond to and resolve your complaint or to ensure your compliment is appropriately acknowledged and shared. OIR will only use your personal information for the purpose of which it has been collected, unless otherwsie authorised or required by law to do so.
You have the right to deal with OIR anonymously or by using a pseudonym. However, if you choose not to provide your name or contact details, or otherwise do not provide sufficient information, this may affect our ability to investigate your complaint, respond to you, or seek further information if required.
For information about how OIR manages personal information, your privacy rights and for our privacy contact details please visit the OIR Privacy Policy.