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Claims & return to work

Workers injured at work, or because of work, may be eligible to claim workers’ compensation benefits from their workers’ compensation insurer. If a worker is employed by a self-insured employer then the worker must submit their application to the self-insurer, otherwise applications must be made to WorkCover Queensland (WorkCover).

A 'no fault' workers' compensation scheme means that Queensland workers have the right to apply for statutory benefits, no matter who or what caused their workplace injury.

WorkCover is here to help a worker through their recovery from injury and support their return to work as soon as safely possible. WorkCover may provide:

Workers can find out more about whether they qualify to receive workers’ compensation support, and how to make a claim.

Need urgent help? The following are some of the services available to help. Visit the links below, or call WorkCover Queensland on 1300 362 128 for more information.

Mental health support

  • 1300 MH CALL (1300 642 255) is a confidential mental health telephone triage service for Queenslanders that provides the first point of contact to public mental health services
  • Lifeline: 13 11 14
  • Beyondblue: 1300 224 636
  • Workers’ Psychological Support Service: 1800 370 732 or info@wpss.org.au. Queenslanders experiencing a work related psychological injury can access support from a social worker.

Financial hardship

Victim of Crime

If you are a victim of a violent crime, there are support services including possible financial support available to you. Information in relation to available support can be found through Victim Assist Queensland.

MATES in Construction

MATES in Construction is an initiative of Building Employees Redundancy Trust (BERT) and other key players in the Queensland construction industry. It is based on best practice principles and expert advice relating to suicide prevention.

MATES in Construction was established to identify workers who display early warning signs of a suicidal attempt, connect them with appropriate support and contribute to a more resilient and healthier industry. It has been successful in gathering support from the broader construction industry that suicide is an issue that can be addressed on construction sites across Queensland.

Visit MATES in Construction for more information.

Work-related injuries

What to do if you are a worker injured at work.

Make a claim

How to notify of an injury, illness, or dangerous incident that has occurred at your workplace, and how to make a claim for workers' compensation.

Claim process

How a WorkCover claim is processed.

Payments and support

Payments and support that WorkCover Queensland may provide to a worker recovering from a work-related injury.

Rehabilitation and return to work

Getting back to work is an important step in recovering from a work-related injury and means a worker can return to a normal life, often reducing the financial and emotional impact on them and their family.

Common law

Under the Queensland workers' compensation scheme, workers have the right to sue their employer for negligence through a common law or damages claim.

Independent review of a claim decision

The Workers’ Compensation Regulator is responsible for undertaking reviews of insurer decisions under Chapter 13 of the Workers’ Compensation and Rehabilitation Act 2003. This function is delegated to and undertaken by the Office of Industrial Relations, which aims to provide independent, prompt, non-adversarial review of certain decisions made by insurers. This page lists some of the types of insurer decisions that are reviewable.

Appealing a review decision

If a worker, claimant or employer is unhappy with a review decision made by the Office of Industrial Relations, they can lodge an appeal with the Queensland Industrial Relations Commission (QIRC) within 20 business days of receiving notice of the review decision.

Medical assessment tribunals

Medical assessment tribunals (tribunals) provide independent, expert medical decisions about injury and impairment sustained by Queensland workers. This page outlines where they are held, how a worker is referred, who organises it, and who sits on the tribunal.

Last updated
14 June 2019

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