Discovery research report
The discovery research report (PDF, 0.32 MB) provides detailed findings of research undertaken by GrowthOps. The report also outlines a series of considerations that the research uncovered. It responds to the following questions from the original project brief: What is the purpose of the future WorkSafe website? What design principles should the site adhere to? What customer and business problems it should seek to answer?
Strategic content direction
The strategic content direction report (PDF, 1.55 MB) is based on GrowthOps disovery research and a workshop with OIR and WorkCover employees.
Website content role
The website content role (PDF, 0.11 MB) provides a framework for selecting content for the website.
Website content guidelines
The website content guidelines (PDF, 1.55 MB) provide a framework for writing content for this website.
Website content checklist
Use the website content checklist (PDF, 0.65 MB) in conjunction with the website content guidelines when designing new website content.