Griffith University

Category ten – Best demonstrated leadership in return to work

Griffith University - cat 10

Griffith University has proactive strategies in place to encourage workplace rehabilitation and support early and safe return to work. Injury management has been integrated into organisational policies and procedures and the injury management team has senior management’s full support. Managers are regularly engaged to help promote a commitment to sustainable return to work or stay at work.

Griffith University continues to review and evaluate its rehabilitation and return to work processes as part of its continuous improvement philosophy. Its most recent investment has been an injury management system and online reporting system. These systems contribute to more seamless, timely management of injury cases ultimately allowing the injury management team more time to practice high level case management.

Griffith University’s commitment to strategic management of and leadership in rehabilitation and stay at/return to work has seen a drop in the number of workers’ compensation claims, reduced average claim costs and a reduction in workers’ compensation premiums.

Download a copy of this film (ZIP/MP4, 40MB)

Read transcript

Carlie Faint: My name's Carlie Faint. I'm Team Leader, Wellbeing and Injury Management at Griffith University. We look after around about 8,000 employees and we provide support to staff with work-related, non-work-related injury and disability.

We've made a lot of change in injury management and wellbeing over the last few years and the main reason for that is we wanted to provide a more holistic support to our staff with injury, illness and disability. So we've definitely been able to achieve that with the early intervention program, disability support and the fact that our team now look after all the non-work-related cases.

The most important part of getting the worker back to work is reassuring them that they will be supported throughout that process.

Suitable duties are really important, a really important part of recovery. The best place for someone to recover is actually at work. It helps to build their strength for their normal duties and helps them to maintain relationships with people at work. So it's really important.

The way that we encourage a positive return to work culture at Griffith University is to make sure that all key stakeholders are aware of the benefits of rehabilitation through regular communication and education.

We're really lucky with management at Griffith University. They are, on the whole, very supportive of the injury management return to work process and work very closely with us to ensure the best outcomes for our staff.

Some of the major successes that we've had over the last three years are reduction in our workers' compensation premium, reduction in number of days lost that our staff have had from work, reduction in average cost of claims and through the early intervention program, we believe we've reduced the number of people who have actually submitted a workers' compensation claim for musculoskeletal injury due to the early intervention program.

The most rewarding thing about our role is the simple thank you that we receive from workers at Griffith, where we know that we've actually made a difference in their life in the most, sometimes, the most difficult stage of their life.

--- End transcript ---

Last updated
10 December 2019