Category nine – Best rehabilitation and return to work management system

This award recognises an employer’s outstanding efforts and continuous improvement of rehabilitation and return to work by implementing an effective injury management system.

Entries for this award may include rehabilitation and return to work systems that address stay at/return to work and injury reporting procedures, consultation, training, supervision, workplace culture, management commitment, and other elements to manage rehabilitation and return to work. To be eligible for this award, you must be an employer insured with WorkCover Queensland or a self-insurer in the Queensland workers' compensation scheme, and have contributed to the successful rehabilitation and stay at/return to work of injured workers.

Don't forget! Check the criteria for category eleven, Best demonstrated leadership in return to work, and keep these in mind when you’re preparing your entry.

Finalists for category eleven will be nominated by the judging panels for categories eight to ten, with all entries that demonstrate strong leadership in return to work eligible for nomination.

View the category nine example entry. (PDF, 558.85 KB)

Entry criteria

(Note: This information is in the online entry form)

  Entry criteria Use these questions to help write your response
(Handy hint - they correspond to each judging criteria)
1

Key elements of the rehabilitation and return to work management system

  1. What mechanisms are in place to ensure effective collaboration amongst all parties involved in rehabilitation and return to work management? Contributes to leadership category eligibility.
  2. How does the system ensure that a personalised and client-centred approach to return to work management is applied to ensure that a worker’s individual circumstances are taken into consideration?
  3. How does the system identify the worker’s desired goals?
  4. How does the system adopt a biopsychosocial approach to injury management? Explain how the system encourages the early identification of biological, psychosocial and socio-economic risk factors?
  5. How does the system ensure that early intervention strategies are employed when a barrier to RTW is identified?
  6. What communication strategies are in place to ensure that the worker is fully informed about each stage in the process? Contributes to leadership category eligibility.
  7. Explain the processes in place to objectively measure outcomes and evaluate recovery and RTW outcomes.
2

What initiatives are in place to ensure the workplace has a strong return to work culture?

  1. How does management demonstrate its commitment to improving rehabilitation and return to work outcomes for workers? Contributes to leadership category eligibility.
  2. How are workers educated about the return to work system in place?
  3. How does the organisation respond to any identified lack of worker engagement in the return to work process?
  4. What systems are in place to respond to identified hazards and minimise the hazard to prevent future harm to workers to demonstrate a commitment to minimise harm to workers? Contributes to leadership category eligibility.

Has your organisation experienced large success in improving rehabilitation and return to work outcomes? If so, what initiative was undertaken to lead to this achievement?

3

Provide one detailed example that demonstrates the success of your injury management system and how your organisation contributed to successful stay at/return to work outcomes for an injured worker.

Responses to this question should illustrate the practices outlined in criteria one to three above. Stories may be de-identified.

Last updated
20 April 2020