Category nine – Best individual contribution to rehabilitation and return to work

This award recognises an individual's outstanding efforts in rehabilitation and stay at/return to work, and the improving workplace rehabilitation culture.

Entries in this category can include demonstrated commitment to the return to work of injured workers, innovation in return to/stay at work (including implementing new return to work solutions, systems, products or programs), improvement to an organisation’s return to work culture, or other measures that improve return to work outcomes.

To be eligible for this award you must be a return to work coordinator, case manager or health professional working in the Queensland workers' compensation scheme, and have contributed to the successful rehabilitation and stay at/return to work of injured workers.

Don't forget! Check the criteria for category ten (Best demonstrated leadership in return to work) and category eleven (Best demonstrated healthy and safe work design) and keep these in mind when you’re preparing your entry.

Finalists for category ten will be nominated by the judging panels for categories seven to nine, with all entries that demonstrate strong leadership in return to work eligible for nomination.

Finalists for category eleven will be nominated by the judging panels for categories one to five, eight and nine, with all entries that demonstrate strong healthy and safe work design eligible for nomination.

View the category nine example entry. (PDF, 449.06 KB)

Entry criteria

(Note: This information is in the online entry form)

  Entry criteria Use these questions to help write your response
(Handy hint - they correspond to each judging criteria)

Explain how the nominee demonstrates excellence in service delivery and improved return to work outcomes for injured workers and employers.

What is the nominee’s philosophy on return to work, and how do you lead and implement this?

How does the nominee communicate with, engage and educate all stakeholders, and how are relationships maintained throughout the process?

What steps did the nominee take to plan, implement and finalise return to work?

What does the nominee do from an individual perspective that helps achieve a successful return to work?

How does the nominee continuously evaluate and improve claim outcomes?

What evidence or examples can the nominee provide on the success of their service delivery?

Provide examples of the nominee’s commitment to ongoing professional development in rehabilitation and return to work/injury management.

How does the nominee seek to improve their performance (e.g. formal or informal education opportunities or mentoring)?

Does the nominee share their learning/experience with others? If so, how?

Provide examples of how the nominee managed an injured worker’s return to work that evidences their excellence in return to work and commitment to best practice principles.


What strategies or initiatives has the nominee implemented to improve services or outcomes for injured workers, the employer or the industry?

What strategies or initiatives have the nominee developed, led or implemented to improve rehabilitation and return to work outcomes (this may include systems, processes, policies, products, services, technology, or other new concepts)?

How was the initiative developed and what was the nominee’s individual role or contribution to it (e.g. what issue does it address, what process was undertaken to develop it, how were any barriers or challenges overcome, how was it implemented)?

What challenges did the nominee face and how did the nominee overcome them (business size, resources, and geography/remoteness)?

What impact did the initiative/strategy have on staff, management and other stakeholders (consider cost effectiveness, productivity, efficiencies, customer service, knowledge, outcomes etc.)?

How has the success of the initiative been measured and continually improved? Provide evidence of success (e.g. testimonials, data, customer/staff feedback, reports etc.).


How does the nominee lead and influence the organisation, their colleagues and industry to continuously improve rehabilitation and return to work strategies, outcomes and culture?

Does the nominee offer education, mentoring or coaching for your employer and colleagues regarding rehabilitation and return to work?

Does the nominee report or produce other publications on rehabilitation and return to work practices or outcomes?

Does the nominee share success stories on rehabilitation and return to work outcomes?

What successes have been achieved and how are they monitoring and evaluating the effectiveness of changes?

4 Provide one detailed example that demonstrates the success of the nominee’s contribution to rehabilitation and return to work for injured workers and employers.

Responses to this question should illustrate the practices outlined in criteria one to three above. Stories may be de-identified.

Describe the injured worker’s role, and their day to day activities.

Provide detail of how the injury occurred.

What treatment/s did the worker undergo, and how much time did the injured worker have away from work?

How did the nominee support the injured worker?

How did the organisational culture assist the worker to return to work?

How did the nominee overcome any identified barriers?

What impact (if any) did the injured worker’s injury and return to work have on the organisational culture?

Last updated
10 December 2019