Category nine – Best individual contribution to rehabilitation and return to work

This award recognises an individual's outstanding efforts in rehabilitation and stay at/return to work, and the improving workplace rehabilitation culture.

Entries in this category can include demonstrated commitment to the return to work of injured workers, innovation in return to/stay at work (including implementing new return to work solutions, systems, products or programs), improvement to an organisation’s return to work culture, or other measures that improve return to work outcomes.

To be eligible for this award you must be a return to work coordinator, case manager or health professional working in the Queensland workers' compensation scheme, and have contributed to the successful rehabilitation and stay at/return to work of injured workers.

Don't forget! Check the criteria for category ten (Best demonstrated leadership in return to work) and keep these in mind when you’re preparing your entry. Finalists for category ten will be nominated by the judging panels for categories seven to nine, with all entries that demonstrate strong leadership in return to work eligible for nomination.

View the category nine example entry. (PDF, 465.54 KB)

View the 2017 category nine winners

Entry criteria

(Note: This information is in the online entry form)

  Entry criteria Use these questions to help write your response
(Handy hint - they correspond to each judging criteria)

Explain how you demonstrate excellence in service delivery and improved return to work outcomes for injured workers and employers.

What is your philosophy on return to work, and how do you lead and implement this??

How do you communicate with, engage and educate all stakeholders, and how are relationships maintained throughout the process?

What steps do you take to plan, implement and finalise return to work?

What do you do from an individual perspective that helps achieve a successful return to work?

How did you continuously evaluate and improve claim outcomes?

What evidence can you provide of the success of your service delivery?

How do you seek to improve your performance? E.g. formal or informal education opportunities or mentoring.

Do you share your learning/experience with others? If so, how?

Provide an example of how you managed an injured worker’s return to work that evidences your excellence in return to work.


What strategies or initiatives have you implemented to improve services or outcomes for injured workers, your employer or the industry?

What strategies or initiatives have you developed, led or implemented to improve rehabilitation and return to work outcomes (this may include systems, processes, policies, products, services, technology, or other new concepts)?

How was the initiative developed and what was your individual role or contribution to it (e.g. what issue does it address, what process was undertaken to develop it, how were any barriers or challenges overcome, how was it implemented)?

What challenges did you face and how did you overcome them (business size, resources, and geography/remoteness)?

What impact did the initiative/strategy have on staff, management and other stakeholders (consider cost effectiveness, productivity, efficiencies, customer service, knowledge, outcomes etc.)

How has the success of the initiative been measured and continually improved? Provide evidence of success (e.g. testimonials, data, customer/staff feedback, reports etc.).


How do you lead and influence your organisation, colleagues and industry to continuously improve rehabilitation and return to work strategies, outcomes and culture?

Do you offer education, mentoring or coaching for your employer and colleagues regarding rehabilitation and return to work?

Do you report or produce other publications on rehabilitation and return to work practices or outcomes?

Do you share success stories on rehabilitation and return to work outcomes?

How do you know that the influencing behaviours you use work? What successes have been achieved?

Last updated
18 October 2017