Category eight – Best rehabilitation and return to work management system

This award recognises an employer’s outstanding efforts and continuous improvement of rehabilitation and return to work by implementing an effective injury management system.

Entries for this award may include rehabilitation and return to work systems that address stay at/return to work and injury reporting procedures, consultation, training, supervision, workplace culture, management commitment, and other elements to manage rehabilitation and return to work. To be eligible for this award, you must be an employer insured with WorkCover Queensland or a self-insurer in the Queensland workers' compensation scheme, and have contributed to the successful rehabilitation and stay at/return to work of injured workers.

Don't forget! Check the criteria for category ten (Best demonstrated leadership in return to work) and category eleven (Best demonstrated healthy and safe work design) and keep these in mind when you’re preparing your entry.

Finalists for category ten will be nominated by the judging panels for categories seven to nine, with all entries that demonstrate strong leadership in return to work eligible for nomination.

Finalists for category eleven will be nominated by the judging panels for categories one to five, eight and nine, with all entries that demonstrate strong healthy and safe work design eligible for nomination.

View the category eight example entry. (PDF, 478.24 KB)

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WorkCover Queensland
WorkCover Queensland

Entry criteria

(Note: This information is in the online entry form)

  Entry criteria Use these questions to help write your response
(Handy hint - they correspond to each judging criteria)

Explain the key elements of your return to work system

How does your organisation demonstrate commitment to, strategic management of, and leadership in rehabilitation and stay at/return to work? Can you please provide an example as evidence of the effectiveness of these?

What are your organisation’s return to work philosophy and strategic objectives?

How does your organisation promote return to work and early intervention to the workforce?

What resources are provided for rehabilitation and return to work?

How does your organisation ensure all stakeholders, including injured workers, teams, supervisors, and management, are informed, involved and supported through all stages of injury management and return to work?

How are return to work outcomes monitored and reviewed for quality improvement initiatives?


What initiatives are in place to ensure the workplace has a strong return to work culture? What improved outcomes has the organisation seen with the system?

What initiatives has your organisation developed, led or implemented (this may include systems, processes, policies, products, services, technology, or other new concepts) to support a strong return to work practice and culture? And how was the initiative developed? For example, what does it address, what process was undertaken to develop it, how were any barriers or challenges overcome, how was it implemented?

What challenges did you face and how did you overcome them (business size, resources, geography)?

What impact did the initiative/strategy have on staff, management and other stakeholders (consider cost effectiveness, productivity, efficiencies, customer service, knowledge, outcomes etc.)

How has the success of the initiative been measured? Provide evidence of success (e.g. testimonials, data, customer/staff feedback, reports etc.).

What processes are in place to ensure the initiative is continually improved?


How does your organisation create an environment that supports a positive rehabilitation and stay at/return to work culture?

How does management demonstrate its commitment to improving rehabilitation and return to work outcomes? Please comment on leadership and management commitment across the business.

What systems are in place to ensure the organisation has a positive return to work culture at all levels? Provide details of how you measure the success and continually improve your cultural initiative and systems.

How do you encourage an injury reporting culture?

What ongoing education, communication and promotion is provided to employees?

Have you promoted your successes externally to help improve performance across industry?

What success have you had in improving the workplace culture around rehabilitation and return to work? Provide details of the business outcomes that you have witnessed/reported.


Provide one detailed example that demonstrates your approach to injury management and how your organisation contributed to successful stay at/return to work outcomes for an injured worker.

Responses to this question should illustrate the practices outlined in criteria one to three above. Stories may be de-identified.

How is your organisation’s approach tailored and individualised for supporting workers’ consistently across the business and how are your solutions or practices innovative?

Do they effectively communicate and actively engage in the process to support early rehabilitation and return to work?

Describe the injured worker’s role, and their day to day activities. Detail how the injury occurred.

Explain the level of support that was provide post injury.

What treatments did the worker undergo, and how much time did the injured worker have away from work?

How did the organisational culture assist the worker to return to work?

What impact (if any) did the injured worker’s injury and return to work have on the organisational culture?

Describe how your strategies for injury management were implemented and how this impacted on the return to work outcome.

Is there evidence of a continuous improvement culture – are workers’ surveyed post claim, is there regular engagement with the workforce concerning continuous improvement initiatives?

Last updated
10 December 2019