Employers learn how to minimise the risk of armed robberies and assaults

Cash register

Employers in the retail and tourism industries recently attended WorkCover Queensland's webinar on Managing the risks of armed robberies and assaults and gained some useful tips on how to minimise the impact of such events on their business and their staff.

According to industry trends, employers in the retail, accommodation and food services industries experience 63% of all claims lodged in relation to an armed robbery or assault. An unstable economic environment has also seen a shift of offences from banks to high yield revenue businesses such as pubs and taverns and in particular, where pokies exist.

As a business owner, you need to be aware of the actions you can take to improve your safety and security as well as what to do should such an event occur on your premises.

Webinar participants were provided with the principles of workplace design and a range of workplace practices that can be used to minimise the impact and incidence of armed robberies and assaults. Some of the topics covered by each of our guest speakers included:

Shane Stockill, Workplace Health and Safety Queensland

  • key principle of legislation and duty of care requirements for employers
  • guidance on how to manage cash in transit and the work environment and facilities

Sargent Michelle Mullen, Queensland Police

  • four types of offender profiles and what motivates them to commit a crime
  • prevention strategies for employers to implement
  • what to do after a hold up
  • the CODE A acronym to assist staff in the event of an armed robbery






 - try to remain calm, stay away from the personal space of the offender

 - obey instructions and avoid making any sudden or unexpected movements

 - note the features of the offenders, including clothing, scares, tattoos, height, hair colour, accent and speech and nay weapons used

 - remember what is touched by the offender and do not touch it yourself

 - activate the alarm and call police on Triple Zero (000) when it is safe

In addition, Senior Sargent Shelly Jarrett from Queensland Police joined the webinar and discussed changes to legislation that support victims of an act of violence and how to access the government's financial recognition payment available to eligible victims.

Feedback from participants was very positive with many indicating they would be reviewing their current security procedures and updating them in light of what they had learned.

Links to the webinar recording and useful resources are listed below.

If you have any questions call us on 1300 362 128.

Links and resources

Last updated
23 July 2015