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Proactive partnership: WorkCover and Queensland Police Service

This case study demonstrates how WorkCover partners with organisations to achieve best outcomes for employers and workers.

In April 2011, WorkCover Queensland (WorkCover) and the Queensland Police Service (QPS) participated in a collaborative one day training workshop. This workshop was designed to help QPS develop strategies to achieve consistently positive return to work outcomes across their different regions, with the support and partnership of WorkCover.

During the workshop, a number of key focus areas were identified. Specifically, WorkCover's ontrack model was discussed. The model encourages both the employer and employee to open and honestly communicate with each other. It also supports workers as they actively participate in rehabilitation and return to work plans, and aims to ensure the rehabilitation is proactive and focuses on the worker returning to work.

Strategies were developed at the workshop to improve the return to work (RTW) results for Queensland police officers. WorkCover and QPS clarified key terms such as 'rehabilitation', and talked about suitable duty plans and the importance of early RTW goal setting for injured workers.

By attending the workshop, Queensland Police Service Injury Management Coordinators had the opportunity to not only ask questions to WorkCover staff and develop new return to work strategies, but also put faces to the names of the WorkCover Injury Management Coordinators they deal with on a regular basis.

Feedback from attendees indicated that the workshop provided a great opportunity for both groups to reflect on how the partnership was working, and how it could be improved with streamlined communication and new workplace strategies. The relationship between WorkCover Queensland and the Queensland Police Service is an example of how we strive to support organisations and achieve best outcomes for employers and workers.