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Gateway Motorway Services

Awards 2018 - Winners crest

Category four – Most significant improvement to work health and safety performance

Gateway Motorway Services (GMS) is the maintenance and traffic incident management service contractor for the Gateway Upgrade Project between Nudgee and Eight Mile Plains as well as the Logan Motorway. GMS has traditionally had high injury frequency rates and been described by its competitors as the 'ugly duckling of safety'. At its peak, the total recordable injury frequency rate was 150 and the company had around 300 days LTI free as its best record. GMS also had a non-reporting culture when it came to incidents and injuries and staff demonstrated a low tolerance to being injured in lieu of time off work.

While management knew there were issues, the catalyst for change was the inability to win new business.

GMS implemented a change program that built a positive safety culture. Management commitment, staffing levels, training, performance, communication and stakeholder engagement were all fundamental to the improvements to the program.

As a result, staffing levels have increased in the last 12 months from 22 to 82 people. The business has gained the confidence of the client so the contract was renewed and new business awarded.

Gateway motorway services
Gateway Motorway Services