Category nine – Best individual contribution to rehabilitation and return to work
Jennifer Wu, an employee for WorkCover Queensland, has a strong belief that injured workers, employers and treating providers gain a valuable experience out of workplace rehabilitation, when return to work is viewed as an achievement to be celebrated, rather than the required outcome of a claims process.
Jennifer always asks workers what they view to be the barriers to their return to work, then how she can assist them by creating an effective strategy to gain a sustainable and valuable return to work outcome. Some ways that Jennifer has contributed to rehabilitation and return to work include:
- working with businesses to produce a tailored approach to improve their injury prevention and return to work
- showing superb customer service and continuously checking in on clients
- celebrating their achievements.