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AHS Hospitality

Category four – Most significant improvement to work health and safety performance

AHS Hospitality (AHS) provide outsourced managed accommodation services to the hotel industry and employ almost 1000 workers in Queensland.

AHS identified a higher rate of injuries in its Queensland operations compared to other states.

Key issues included manual handling, limited supervision, lack of safety awareness among English as a second language (ESL) employees, low retention rates due to industry peak seasons, variances in work sites, time pressures and low morale from employees seeing injuries occur.

Three projects were established including continuous improvement plans, a safety management system update and a training program for frontline staff. Some key outcomes of these projects were:

  • a mobility assessment testing process as part of the recruitment process
  • a new pre-shift warm-up routine, based on dynamic stretching
  • supporting tools for ESL team members and ensuring there was continuity between the online induction and the on-the-job training.

These three projects, as well as expanded safety measures for state and operations managers have had, and continue to have, a positive impact on safety at AHS in Queensland.

Housekeeping team using laminated training card.
Housekeeping team using laminated training card