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Lend Lease

Category five – Best demonstrated leadership in return to work

Lend Lease developed a new injury management offering, giving their workers a sense of feeling secure and cared for, knowing that there are professionals who can assist them, and get them back to work as quickly and safely as possible. Engaging and empowering workers during their recovery, removes the stress, pressure and anxiousness that can sometimes be part of recovering from an injury or illness. The implementation of their injury management model has led to the business experiencing substantially lower claim and premium costs.

Lend Lease promotes return to work by developing and displaying commitment posters on each of its sites. To promote early intervention, Lend Lease has also developed and distributed a question and answer reference document to people managers to assist them in understanding how to prevent injuries within their teams. This explains how to effectively manage injuries and what part they play in the successful return to work of an employee. Reporting has also been developed to identify injury trends, which are de-identified and provided to our safety team. The safety team work with the rehabilitation team who develop and implement targeted Health and Wellness initiatives.

Lend Lease
Lend Lease employees

Film – Lend Lease

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Shane Ham – Injury Management Advisor QLD/NT - Lend Lease

It's beneficial for Lend Lease to have our injured workers come back to work as soon as they're medically able. Yes, it does have financial impacts and it keeps premium costs down, nut ultimately that's not our goal, our goal is the health and wellbeing of our employees and keeping them interacting with colleagues.

Project reach was an initiative that Lend Lease implemented across the business to ensure consistency in the insurance field. This had a new injury management policy, procedure, whole heap of collateral, grab and go packs, reporting cards, 1800 toll free number for our injured workers to call. This was then reiterated with the whole injury management team in Queensland by going out to the sites and businesses, interacting with the businesses, getting to know each of the new businesses and having them get to know us.

The grab and go packs, specific for the injured workers includes claims forms, introductions to the doctors, suitable duties register, so what the job the worker does, what the critical physical factors are, alternatives to suitable duties that they can and can't do. This kind of information really helps interact with doctors and they're your allies in getting injured workers back to work.

If they're informed, the business gets the results they need as well. Where a brand new project is starting up, we try to engage local clinics, on board them with our processes, what we expect from our workers, what our system is and to see how they can help us achieve that outcome and how we can also help them minimize the work they need to put in, so we're all getting the outcomes that we want and need, to get the best result.

When we first started, we had 170 claims from all parts of the business in Queensland, and we're now down to just two claims. We've got a better culture with reporting, the injured workers are calling us because they have concerns, and would like some help and assistance, and that's what they get from calling our 1800 number.

The injury management team tries to at least get to every individual site and asset at least once a year in person. We do talk to the site managers and the asset managers over the phone, at regional conferences and they also get invited to attend our injury management national conference held once a year, and usually has around 100 to 150 delegates from around the country.

That conference gives them a conduit to our team, to let us know basically, aside from the work we do with them during the year, if there's something working well, if there's something not working well or if they've got ideas on additional things that we can do as well and it gives us a platform to go to the business as well and say, this is what we're going to do for the next twelve months and this is how we're going to help you.

Key tips for injury management and return to work would be to be consistent in how they approach the return to work topic, be consistent with the manager, and get the consistent messages out there and get the executive management on board to really drive the results.

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RUN TIME: 3 min 29 sec