Brisbane Motorway Services General Manager for the CLEM7 tunnel, Brendan Gough, manages 43 employees who look after 6500 CLEM7 tunnel assets.
In the four years that CLEM7 has operated, more than 100 000 maintenance activities and 8000 incidents involving the general public have been managed.
Brendan introduced the safety theme 'Be alert, raise alarm... work and play to Zero Harm.' As well as implementing this policy across Brisbane Motorway Services, he has:
- ensured all operators complete a Certificate IV in Traffic Operations (Tunnel)—the first road tunnel in Australia to have all operators nationally qualified
- implemented a virtual emergency simulation/safety training program
- implemented live video streaming for response crew and technicians (the first road tunnel in Australia to do so)
- ensured all response crew acquired a Certificate III qualification in road operations
- designed prototype incident response load bearing safety vests
- implemented a radio communication network 'man down' function
- introduced annual staff health and wellbeing assessments and subsidised gym memberships
- introduced GPS tracking of response crew employees
- achieved 1500 days of no lost time injuries
- introduced in-house reward and recognition safety schemes.
Brendan has empowered employees by directly involving them in the planning and implementation of work health and safety solutions through formal meetings and lunch and breakfast forums.