WorkSafe.qld.gov.au redesign: We’re delighted to announce that our redesigned website has launched! Read more
Skip to content
Menu

Worker FAQs

Coronavirus (COVID-19)
Urgent help

Need urgent help with mental health support, or experiencing financial hardship? Please see information on some of the services available to help.

If you are working from home (either directed to by your employer, directed by other authorities and/or choose this option if available) and you do sustain an injury in the course of your work, WorkCover will apply specific criteria from the Workers' Compensation and Rehabilitation Act 2003, when deciding whether to accept a statutory claim for compensation. If you sustain an injury in the course of your work while at home, you may be covered if employment was 'a significant contributing factor' to your injury.

WorkCover will rely on information from yourself, your employer and medical practitioner when using the criteria to determine whether your claim will be accepted.

More information about how we decide claims is available here.

If you currently have an accepted workers' compensation claim, please contact your WorkCover representative to discuss your own circumstances.

If you do not have an accepted workers' compensation claim, please discuss your leave options with your employer if you are required / instructed to stay at home due to COVID-19.

You can also refer to the Fair Work Ombudsman, ph: 131394.

WorkCover will not cover your wages during quarantine unless you are subsequently diagnosed with COVID-19 and WorkCover accepts your lodged statutory claim.

Please see below for further information regarding the criteria for accepting a claim for COVID-19.

As with all statutory compensation claims, a claim will need to be lodged with WorkCover.  Information regarding how to lodge a claim is available on the website.

For potential COVID-19 claims, WorkCover will also require:

  • medical confirmation of COVID-19 diagnosis; and
  • evidence to demonstrate that your COVID-19 exposure occurred within your work environment; and
  • medical confirmation that your employment was a significant contributing factor to the contraction of COVID-19

Depending on the circumstances, WorkCover may require further information from yourself, your employer or a medical practitioner.

When deciding whether to accept a statutory claim for compensation, which includes a claim relating to a diagnosis of COVID-19 WorkCover will apply specific criteria from the Workers' Compensation and Rehabilitation Act 2003. Criteria will include, but not be limited to, whether:

  • the claim was made within the required timeframes;
  • the worker was in fact a 'worker';
  • an injury (diagnosis of COVID-19) has occurred;
  • the exposure to COVID-19 occurred in the work environment; and
  • the work exposure was a significant contributing factor to the COVID-19 diagnosis.

WorkCover will rely on information from yourself, your employer and medical practitioner when using the criteria to determine whether your claim will be accepted.

Please note that provisions exist under the Act to enable a worker to appeal a claim decision made by WorkCover.

Each claim lodged for COVID-19 will be considered based on its own individual circumstances. If confirmation is received that your exposure to COVID-19  occurred in the course of your employment, whether at or away from your place of employment, then WorkCover will need to determine if  your employment was 'a significant contributing factor' to your  confirmed COVID-19 diagnosis. WorkCover will obtain medical information to help make this determination.

WorkCover is here to support you in your recovery from COVID-19. Each case is different, however as per all statutory claims, we will provide:

Use Worker Assist, our online portal to get the information you need about your workers' compensation claim in a clean, simple, and easy to use format. View it on any device that suits you: desktop, tablet or mobile. You can download the smartphone app and stay connected with WorkCover on-the-go. It's simple to use and is available anytime, anywhere.

Yes.

You must also notify WorkCover if you are required to self-quarantine or you are diagnosed with
COVID-19.

You should advise your treating provider(s) or any WorkCover referred provider(s) before attending any appointments if:

  • you have been overseas in the last 14 days and are feeling unwell
  • you are required to or are already self-quarantining
  • you have been overseas and are feeling well, and are required to self-quarantine for 14 days from the date you arrived in Australia
  • you have been in close contact with someone who already has COVID-19
  • you are already self-quarantining, and if you start to feel unwell and develop any symptoms at all, but especially a fever or shortness of breath, a cough or a respiratory illness.

We advise all our treating and referred medical and allied health providers to be guided by advice from the Queensland Government and encourage them if they are concerned to ask any relevant questions of workers prior to the appointment or examination.

As part of your rehabilitation and return to work, it is important you attend your appointments as instructed by your medical providers.

Please visit the Queensland Government website for safe travel guidelines and talk to your medical practitioner regarding any concerns. If you have any concerns, please also talk to your Customer Advisor.

WorkCover will continue to support you in your rehabilitation and recovery.  Please contact your WorkCover representative and we will work with you to find a suitable resolution to meet your needs.

WorkCover will continue to support you in your rehabilitation and recovery.  Please contact your WorkCover representative and we will work with you to find a suitable resolution to meet your needs.

WorkCover will continue to support you in your rehabilitation and recovery.  Please contact your WorkCover representative and we will work with you to find a suitable resolution to meet your needs.