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Worker FAQs

Coronavirus (COVID-19)

Lodging a claim

A claim will first need to be lodged with WorkCover. This means you will need to follow the normal claim lodgement process.

For COVID-19 related injury claims, WorkCover will also require :

  • medical confirmation of COVID-19 diagnosis; and
  • evidence to demonstrate that your COVID-19 exposure occurred within your work environment or while travelling to, from or for work; and
  • medical confirmation that your COVID-19 diagnosis was related to your work.

Depending on the circumstances, WorkCover may require further information from you, your employer or a medical practitioner.

A list of what could be included with your claim can be found in the checklist at the top of this page.

Assessing claims

We assess COVID-19 related claims in the same way as we assess other injury claims, in line with the Workers’ Compensation and Rehabilitation Act 2003. This means, you’ll need to follow the normal claim lodgement process.

We would then need to be satisfied that you contracted COVID-19 in relation to your work.

Not all work-related injuries happen in your main place of work. Some injuries happen while travelling to, from or for work. Depending on the situation, you may still be eligible for compensation. More information is available here .

It’s up to you to show that your COVID-19 diagnosis was related to your work. Therefore, you should supply any supporting evidence that you think will assist us in determining your claim.

A list of what could be included with your claim can be found in the checklist at the top of this page.

You may be entitled to workers' compensation if your COVID-19 diagnosis is work-related.

When deciding whether to accept a statutory claim for compensation, which includes a claim relating to a diagnosis of COVID-19, WorkCover will apply specific criteria from the Workers' Compensation and Rehabilitation Act 2003. Criteria will include, but not be limited to, whether:

  • your claim was made within the required timeframes;
  • you were a 'worker';
  • you have an injury (diagnosis of COVID-19);
  • your exposure to COVID-19 occurred in the course of your employment and was related to your work.

WorkCover will rely on information from you, your employer and medical practitioner when using the criteria to determine whether your claim will be accepted.

We are committed to ensuring all workers who contract COVID-19 in the workplace receive timely and appropriate support.

If you are lodging a claim for COVID-19, please provide details of the exposure to the virus and the link to employment. The checklist at the top of this page will help to understand the type of documentation required.

If your claim is not able to be accepted, WorkCover will provide you with written reasons for that decision. If you don’t agree with the decision you can ask for it to be reviewed by the Workers’ Compensation Regulator.

More information is available on What if my claim isn't accepted or stops?

Each claim lodged for COVID-19 will be considered based on its own individual circumstances. If confirmation is received that your exposure to COVID-19 occurred in the course of your employment, whether at or away from your place of employment, or whilst travelling to or from work, then WorkCover will need to obtain medical information to help make this determination.

Vaccination and entitlements

Yes, you are entitled to workers’ compensation if you sustain a work-related injury, whether you are vaccinated or not.

More information is available on work-related injuries.

If your injury is COVID-19 related, please refer to the checklist at the top of this page for lodging a COVID-19 claim.

Your current claim with WorkCover will continue and your benefits will continue to be paid in accordance with your incapacity to work due to your accepted injury.

WorkCover will continue to support you in your rehabilitation and recovery. Please contact your WorkCover representative and we will work with you to find a suitable resolution to meet your needs.

Please liaise with your employer on how you can comply with the new workplace safety requirements in relation to vaccinations.

It is important for your rehabilitation and return to work that you continue your treatment.

WorkCover will continue to support you in your rehabilitation and recovery. Please contact your WorkCover representative and we will work with you to find a suitable resolution to meet your needs.

If you have a current workers’ compensation claim, then you have certain commitments and responsibilities for your rehabilitation and return to work. This means working both with your employer and treating and or referred services medical and/or allied health providers.

If your vaccination status stops you from meeting your commitments and responsibilities, then you may need to disclose your vaccination status and work together to find a suitable solution.

You can contact your WorkCover representative if you need assistance.

You may be entitled to workers’ compensation if you sustain a work-related injury due to the COVID-19 vaccine.

An injury sustained due to the vaccine may be considered to have occurred in the course of your employment and that your employment was a significant contributing factor to the injury in circumstances where you work in an industry where the vaccine is mandated as a condition of your employment, or your employer otherwise induces or encourages staff to get the vaccine. This may include circumstances where the employer:

  • pays for or facilitates vaccinations at the workplace or a vaccination centre/medical practice
  • supports employees by approving leave or absence without pay while the employee obtains vaccination; or
  • explicitly encourages employees to obtain vaccination in their own time.

Read about how we decide claims.

Working from home or travelling for work

If you are working from home (either directed to by your employer, directed by other authorities and/or choose this option if available) and you do sustain an injury in the course of your work, WorkCover will apply specific criteria from the Workers' Compensation and Rehabilitation Act 2003, when deciding whether to accept a statutory claim for compensation. If you sustain an injury in the course of your work while at home, you may be covered if employment was 'a significant contributing factor' to your injury.

WorkCover will rely on information from yourself, your employer and medical practitioner when using the criteria to determine whether your claim will be accepted.

More information about how we decide claims is available here.

Yes, your claim would be accepted if you contracted COVID-19 while travelling to, from or for work.

It is up to you to show that you contracted COVID-19 while on your journey.

Therefore, you should supply any supporting evidence you think will assist us in determining your claim.

A list of what could be included with your claim can be found in the checklist for lodging a COVID-19 related claim at the top of this page.

More information is available on journey claims.

If you have contracted COVID-19 during the course of travel for work, either interstate or overseas, the claim will be assessed in the same way any other statutory claims for an injury sustained while travelling for work. There would need to be testing to confirm you have the virus and confirmation that you contracted the virus during your travel.

What WorkCover will pay

WorkCover is here to support you in your recovery from COVID-19. Each case is different, however as per all statutory claims, we will provide:

If you currently have an accepted workers' compensation claim, please contact your WorkCover representative to discuss your circumstances.

WorkCover will continue to support you in your recovery and your benefits will continue to be paid in accordance with your incapacity to work due to your accepted injury.

If you do not have an accepted workers' compensation claim, please discuss your leave options with your employer if you are required / instructed to stay at home due to COVID-19.

You can also refer to the Fair Work Ombudsman, ph: 131394.

WorkCover will not cover your wages during quarantine unless you are subsequently diagnosed with COVID-19 and you have an accepted workers’ compensation claim in relation to your diagnosis of COVID-19.

If you do not have an accepted workers' compensation claim, please discuss your leave options with your employer if you are required / instructed to stay at home due to COVID-19.

You can also refer to the Fair Work Ombudsman, ph: 131394.

Treatment

You should advise your treating provider(s) or any WorkCover referred provider(s) before attending any appointments if:

  • you have been overseas in the last 14 days and are feeling unwell
  • you are required to or are already self-quarantining
  • you have been overseas and are feeling well, and are required to self-quarantine for 14 days from the date you arrived in Australia
  • you have been in close contact with someone who already has COVID-19
  • you are already self-quarantining, and if you start to feel unwell and develop any symptoms at all, but especially a fever or shortness of breath, a cough or a respiratory illness.

We advise all our treating and referred medical and allied health providers to be guided by advice from the Queensland Government and encourage them if they are concerned to ask any relevant questions of workers prior to the appointment or examination.

As part of your rehabilitation and return to work, it is important you attend your appointments as instructed by your medical providers.

Please visit the Queensland Government website for safe travel guidelines and talk to your medical practitioner.

If you have any concerns, please also talk to your Customer Advisor.

WorkCover will continue to support you in your rehabilitation and recovery. Please contact your WorkCover representative and we will work with you to find a suitable resolution to meet your needs.

WorkCover will continue to support you in your rehabilitation and recovery. Please contact your WorkCover representative and we will work with you to find a suitable resolution to meet your needs.

WorkCover will continue to support you in your rehabilitation and recovery. Please contact your WorkCover representative and we will work with you to find a suitable resolution to meet your needs.

Use Worker Assist, our online portal to get the information you need about your workers' compensation claim in a clean, simple, and easy to use format. View it on any device that suits you: desktop, tablet or mobile. You can download the smartphone app and stay connected with WorkCover on-the-go. It's simple to use and is available anytime, anywhere.