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Legal provider FAQs

Coronavirus (COVID-19)

The ongoing impacts of COVID-19 (also known as Coronavirus) continue to evolve across Queensland, Australia and the rest of the globe.

At WorkCover Queensland we remain highly focussed on the health, well-being and safety of our own staff, our customers and our stakeholders.

WorkCover is regularly monitoring the progress of COVID-19 across the globe and ensuring our preparedness to process and manage claims arising from the virus. We continue to follow the advice and recommendations from Queensland Health.

FAQs

WorkCover appreciates that in the current circumstances issues may arise with respect to the lodgement and ongoing management of common law claims. In the unfortunate event of a complete shutdown we have the capability to continue to operate offsite so our intention is to maintain business as usual.

You can still serve Notices of Claim on us via our online portal on the website or via your provider connect accounts. Please be aware that there is a limit of a 10 mb upload so you may need to upload the documents in parts. In the event you have not heard from our panel lawyers after service of the NOC within 3 days please contact us.

In the event of other issues with respect to current matters WorkCover will be flexible to assist with:

  • Impending limitation periods
  • Execution of Notice's of Claim
  • Settlement negotiations being undertaken with technology (Zoom, Skype etc.)
  • Exchange of written final offers as per agreement
  • Execution of release and discharge.

Your first contact should be the relevant panel lawyer with the conduct of the matter.

In the event other issues arise and you are unable to contact your relationship manager by telephone, please send an email to us at legalteam@workcoverqld.com.au.

There are 2 options for you to lodge documents online with WorkCover. One is via our website, and the other is through your account via our online service Provider Connect. If you don't have a Provider Connect account, use the website lodgement option. Please see the relevant documentation below for instructions on each.

WorkCover’s guidance to all medical and allied health providers is that they should always follow current COVID-19 guidelines and directions from the Queensland Government and the Australian Government, any discipline specific professional association guidelines and resources and their registration body (such as AHPRA)

If providers are assessing, treating and delivering services to a worker with a current workers’ compensation claim, they need to advise the worker upfront on their position so the worker and/or WorkCover can arrange alternative options for the delivery of the services required.

There will be circumstances where WorkCover will need to work together with the worker to find a suitable solution.

WorkCover will only consider requesting information about a worker’s vaccination status for the purpose of facilitating and arranging independent medical examinations, treatment, rehabilitation and return to work; and in circumstances where health practitioners may require a worker to be fully vaccinated to participate in these services.

Workers who have a current workers’ compensation claim have certain commitments and responsibilities for their rehabilitation and return to work. This means working both with WorkCover, their employer and treating and referred medical and/or allied health providers.

If the worker’s vaccination status stops them from meeting their commitments and responsibilities, then they may be asked to disclose their vaccination status, so we can work together to find a suitable solution.