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Who's involved in return to work?

Stay at work is a team effort involving you and your:

  • medical practitioner
  • employer
  • WorkCover customer advisor (or if your employer is self-insured, the claim manager at your workplace).

The most important person in a successful recovery is you. Stay positive, keep motivated and focus on what you can do rather than what you can't.

If you have ongoing medical advice (with a current work capacity certificate) stating that you can't return to your normal duties, your WorkCover customer advisor or your claim manager will help plan your return to work. They can arrange an assessment of the workplace to help find suitable duties you'll be able to perform on your return to work.

Responsibilities of return to work


  • keep a positive attitude
  • focus on what you can do
  • consider individual tasks of a job you could perform
  • participate in rehabilitation and follow restrictions
  • stay in contact with your employer and your WorkCover customer advisor or claim manager
  • make sure you've got up-to-date workers' compensation medical certificates.


  • appoint a rehabilitation coordinator if required
  • keep regular contact with your worker and WorkCover customer advisor, unless self-insured
  • identify and provide suitable duties for your worker
  • monitor your worker's progress
  • provide a supportive environment—be understanding of co-workers, etc.


  • focus on what the worker can do
  • identify tasks the worker can do from the suitable duties list provided
  • approve suitable duties as appropriate
  • monitor the progress of the worker
  • upgrade as needed.

WorkCover customer advisor or claim manager

  • guide the return to work process
  • communicate with all parties
  • focus on what the worker can do
  • help find tasks the worker can do
  • monitor the progress of the worker
  • approve and reimburse the costs of rehabilitation.

Provider (if occupational therapist is involved)

  • focus on what the worker can do
  • communicate with all parties
  • provide suitable duties outline to the treating doctor for approval
  • help (if required) with upgrade of suitable duties.
Last updated
24 June 2016

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