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Reviews and appeals

If you're unhappy with a decision on a claim, you can seek a review of the decision through the Office of Industrial Relations.

The Office of Industrial Relations is an independent entity and is not part of WorkCover Queensland or a self-insurer. It is an independent decision maker.

A worker, claimant or employer can apply to the Office of Industrial Relations for a review of some decisions of insurers. The review service is free, however should you engage a solicitor to help you prepare your review application you will be responsible for this cost.

Some decisions that can be reviewed:

  • the decision to accept or reject a claim
  • the decision to end compensation payments or increase or decrease compensation payment amounts
  • the failure to make a decision on a claim within 20 business days from when the claim was lodged.

For WorkCover claims, once a decision has been made on a claim, you can ask us for a reason for decision document within 20 days of being notified of the decision. This document will outline how we made the decision. WorkCover has five business days to supply you with this document. Once you've received the reason for decision, if you are still unhappy with the decision, you'll be able to proceed with a review. A review must be lodged with the Regulator within three months of receiving the Insurers written reasons for their decision.

Use the below links to learn more or lodge your review application.

More information

Contact the Review and Appeals Unit

Phone

Call 1300 739 021

Fax

For Reviews (07) 3020 6375
For Appeals (07) 3020 6309

Email

For Reviews reviewunit@qcomp.com.au
For Appeals appeals@qcomp.com.au

Mail

Reviews and Appeals Unit
GPO Box 10119
Adelaide Street
BRISBANE  Qld  4000

The Workers’ Compensation Regulator also provides funding to peak worker and employer groups to provide an independent advisory and education service for Queensland workers on workers’ compensation issues. For assistance, contact:

Queensland Council of Unions (QCU)

Operated by the Queensland Council of Unions (QCU), the workers’ advisory service was established to assist Queensland workers understand their rights and entitlements under the workers’ compensation scheme in Queensland.

Contact the QCU

Website: Queensland Council of Unions (QCU)
Phone: 1800 102 166

Chamber of Commerce and Industry Queensland (CCIQ)

Operated by the Chamber of Commerce and Industry Queensland (CCIQ), the employers’ advisory service was established to enable an improved level of understanding of the workers compensation process to Queensland employers.

Website: Chamber of Commerce and Industry Queensland (CCIQ)
Phone: 1300 365 855
Email: workcoverinfo@cciq.com.au

QIRC Workers’ Compensation Appeals Service for self-represented appellants

The Queensland Public Interest Law Clearing House (QPILCH) is a non-profit community legal centre which may be able to offer free and independent legal advice and assistance for self-represented appellants who are appealing a review decision by the Workers’ Compensation Regulator in the Queensland Industrial Relations Commission (QIRC). You can apply for assistance from QPILCH using the application form available at www.qpilch.org.au. You can contact QPILCH by:

Email: SelfReps.Caseworker@qpilch.org.au
Telephone: 07 3239 6559
Fax: 07 3846 6311
Post: QPILCH, PO Box 3631, South Brisbane BC, Qld 4101.

What you need to know about a review

A worker, claimant or employer can apply to the Workers' Compensation Regulator for a review of some decisions of insurers. You can find the application for review from here.

Lodge your review online - step-by-step

Workers, claimants and employers who are unhappy with some insurer claim decisions can apply to the Workers' Compensation Regulator for a review. You can complete the Application for Review form online here.

Appeal a review decision - workers

Workers, claimants and employers who are unhappy with the Workers' Compensation Regulator's review decision can appeal to the Queensland Industrial Relations Commission.

Appeal a review decision - employers

Appeal process for employers on any reviews completed by the Workers Compensation Regulator.

Legal professionals

Representing workers, claimants and employers who are appealing against a Workers' Compensation Regulator review decision.

Common law claim reviews

Information on common law claim reviews.

Reviews and appeals FAQs

Reviews and appeals frequently asked questions.

Contact Review & Appeals Unit

Contact the Review and Appeals Unit for more information.

QWCDec

QWCDec provides Industrial Magistrates Court and Queensland Industrial Relations Commission workers' compensation appeals decisions at your fingertips.

Last updated
10 March 2017

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