Support services

Amendments to the Workers’ Compensation and Rehabilitation Act 2003 have been introduced, effective from 30 October 2019. This means there are some changes to the way we manage psychiatric or psychological injuries.

While we are assessing a claim, WorkCover can help co-ordinate early psychological services. This means workers who have sustained a psychological or psychiatric injury on or after 30 October 2019 can get the treatment they need sooner to support their recovery. We will contact workers after their claim has been lodged to discuss available options.

Support services which may be available until the claim is determined include:

  • General practitioner appointments
  • Counselling or psychology sessions
  • Psychiatry appointments
  • Psychotropic medication
  • Mediation services
  • Costs associated with attendance at a Hospital Emergency Department or treatment (as an outpatient only)

If you have any questions please contact us on 1300 362 128.

Need urgent help? The following are some of the services available to help. Visit the links below, or call WorkCover Queensland on 1300 362 128 for more information.

Mental health support

  • 1300 MH CALL (1300 642 255) is a confidential mental health telephone triage service for Queenslanders that provides the first point of contact to public mental health services
  • Lifeline: 13 11 14
  • Beyondblue: 1300 224 636
  • Workers’ Psychological Support Service: 1800 370 732 or Queenslanders experiencing a work related psychological injury can access support from a social worker.

Financial hardship

Victim of Crime

If you are a victim of a violent crime, there are support services including possible financial support available to you. Information in relation to available support can be found through Victim Assist Queensland.

MATES in Construction

MATES in Construction is an initiative of Building Employees Redundancy Trust (BERT) and other key players in the Queensland construction industry. It is based on best practice principles and expert advice relating to suicide prevention.

MATES in Construction was established to identify workers who display early warning signs of a suicidal attempt, connect them with appropriate support and contribute to a more resilient and healthier industry. It has been successful in gathering support from the broader construction industry that suicide is an issue that can be addressed on construction sites across Queensland.

Visit MATES in Construction for more information.

Last updated
17 December 2019