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Provider Connect – new look, new name – coming soon!

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Providers who currently use WorkCover's secure online service, Provider Online, to work with us electronically, will be pleased to learn that we are currently working on improvements to the system.

Expected to launch in August this year, the current Provider Online system will be replaced by the new Provider Connect. Providers won’t need to register for this service—all current Provider Online accounts will simply transfer across.

Designed with providers in mind, we’re rebuilding the online service from the ground up using a modern technology platform with the aim to make it as easy as possible for providers to do what they need when working with us electronically.

For the initial launch we’re focussing on improving existing functionality, with new features and improvements to be added in future releases.

To help inform the redesign, we’ve met with providers and gathered feedback about what could be improved on the current system. By observing how providers flow through the system, we’ve ensured the new design will be more intuitive, and completing tasks will be easier than ever before.

We’re also testing these changes with a pilot group of providers, so that their feedback can be incorporated into the final release.

For the initial release of Provider Connect we’re focussing on improving the experience of those using the system by ensuring important information is easy to find and action, and reducing the amount of repetitive actions required to complete tasks.

After the launch we will continue to monitor usage of the service to enable us to identify and introduce new features into the future.

We’re excited to let providers know about Provider Connect, and will share more information as we get closer to the launch.

If you’re a provider and not currently using Provider Online you can find out more about the service and register an account here, or call us on 1300 362 128.

Provider Online is the online portal providers currently use to bill, complete referrals, search, view, print invoices and remittances. It’s used by medical and allied health providers, our provider panel and many other providers.

Last updated
18 June 2018