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Allied health update May 2018

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WorkCover Queensland hosted our quarterly meeting with allied health associations on 3 May 2018. Associations in attendance included Occupational Therapy Australia (OTA), Australian Physiotherapy Association (APA), Rehabilitation Counselling Association of Australasia (RCAA) and Chiropractors Association Australia (Queensland).

Agenda items included:

  • WorkCover updates
    • Allied health table of costs review
    • Return to work services panel review
    • North Queensland Injury Prevention and Return to Work Conference
    • Recovery Blueprint project
    • Common law experience
    • Real conversations
    • Tailored solutions for our customers
    • LeadingWell Queensland
    • Be healthy be safe be well framework
    • Getting Back campaign
  • Allied health association updates
  • APA Qld
  • Chiropractors Association Australia (Queensland)

Below is a summary of what was discussed.

Allied health table of costs review

WorkCover is looking at options to potentially simplify some of the item codes and descriptors in the allied health table of costs to assist providers, especially in return to work services items. WorkCover will seek further feedback from providers and associations in due course.

Return to work services panel review

WorkCover will be in contact with the current return to work services panel and allied health associations in the next week with more information on the next steps to be undertaken as part of the panel review.

North Queensland Injury Prevention and Return to Work Conference

Presentations will added to the conference website by Office of Industrial Relations in due course. Highlights of the conference included presentations from key speakers such as Dr Stanley Rodski (Cognitive Neuroscientist), Sarah Cornally (transformational leadership), Dr Gary Dennis (musculoskeletal disorders) and Dr Cameron Mackay (hand injuries).

Recovery Blueprint

The Recovery Blueprint project is aiming to investigate the barriers and enablers of return to work, the factors influencing an injured person’s reasons for suing their employer and innovative claim management strategies to reduce these risks and deliver better outcomes.

The risk factors identified for delayed return to work fall into four domains: injury, work, individual and scheme-specific elements.

The biopsychosocial (BPS) model of care is well established and considers the concept that the wider personal perspective of the worker and their socio-economic context can influence their health outcome.

Risk factor identification for delayed return to work can be described as the gathering of information related to a claim for worker’s compensation to identify factors that can influence the claim outcome. The overarching principle behind identification of risk is that it will inform an appropriate course of action to achieve optimal return to work outcomes and guide evidence-based, transparent and consistent decision-making that is acceptable to all stakeholders.

There are five key phases of the claim cycle and balance is required between the timing of information availability, predictability of claim outcomes, the ability to intervene in order to positively influence outcomes and the resources required to collect the information to inform appropriate action.

There are two key opportunities for risk identification, being during liability determination and in the early phase of claim management (up to 4 weeks), so we have the ability to positively influence a claim outcome in the critical window between about 6 and 12 weeks.

Common law experience

WorkCover provided an update on our partnership with University of Queensland to redesign the common law model to improve the experience for our customers, including our refreshed common law return to work program.

Real conversations

WorkCover is complementing Recovery Blueprint and the redesign of the common law experience through our ongoing work with Carolyn Mounce and our people with a focus on having real, and more effective, conversations with our customers.

Tailored solutions for customers

We are continuing to tailor solutions designed to optimise business outcomes for our customers, including our current return to work customer education program. We will approach the various allied health associations to potentially assist with future educational content and information.

LeadingWell Queensland

LeadingWell Queensland is a collaboration between SuperFriend, the Office of Industrial Relations, and WorkCover Queensland, developed specifically for senior leadership to focus on building mentally healthy workplaces through strategic development, positive promotion and workplace culture.

We have already hosted strategic leadership and masterclass events in Brisbane and Mackay. Our next breakfast events will be in Brisbane on 18 July, Cairns on 24 July, and Brisbane on 27 November 2018.

Be healthy be safe be well framework

The Be healthy be safe be well framework provides an integrated and proactive approach to health, safety and wellbeing (HS&W) across the Queensland public sector. A whole of sector workforce metrics report has been finalised and is awaiting publication.

This report incorporates workers’ compensation, income protection and workforce measures and will be used to benchmark and track performance in these key areas.

There is also a Gov2Gov Recovery at Work pilot, which is being developed between WorkCover Queensland, Q Super, Public Service Commission and government agencies to improve return to work opportunities across and between agencies.

Getting Back campaign

The Getting Back TV and radio campaigns are designed to remind people of the health benefits of early return to work and the importance of good communication between all parties to achieve this.

Association updates

Jo-Ann Lynn and Jim Eustace are attending a cross-jurisdictional physiotherapy session in Melbourne (on behalf of APA Qld) to discuss various issues for those working across the environment.

Chiropractors Association Australia (Queensland) provided a brief update on the association’s ongoing restructure, including national and state voting processes.

Last updated
29 May 2018