Media release—WorkCover Queensland consolidates operations
In response to customer and stakeholder feedback, in July 2011 WorkCover Queensland replaced a geographical model of managing customers with an industry alignment model to provide better service levels to employers and injured workers.
Today, Mr Glenn Ferguson, WorkCover Chair said ‘WorkCover is progressing with its industry alignment model and consolidating its operations. This means our customers’ needs from end to end—from premium management to deciding and managing claims, will all be handled in one place by teams who are industry experts. Under this model, our people are better informed with industry trends and injury management needs. We’ve seen the benefits of this model over the past 18 months with improved return to work outcomes for our customers and with this in mind, we’re continuing with this approach.’
As part of this initiative, a review of WorkCover operations was conducted. This review concluded that ten small offices accommodating between one and eleven staff members each, were relatively expensive to operate on a per capita basis. In addition, lease agreements for some premises expire on 30 June 2013 providing an opportune time to review the operations of all these smaller offices. Mr Ferguson said ‘Given the proven benefits of the industry alignment model and end to end customer management, not only does consolidation make economic sense, it also means we keep improving our customer service delivery.’ Between now and the end of June, WorkCover’s smaller operations will be consolidated into the larger customer service centres located at Brendale, Cannon Hill, Oxley and Logan.
‘Staff from smaller offices can choose to relocate to any one of these large centres as a job will be available for everyone. Alternatively they have the option to request a redundancy’, Mr Ferguson said. Staff members will also have access to a range of support options including professional career counselling and a comprehensive employee assistance program.
WorkCover is committed to running a financially viable fund, providing the best possible benefits for workers at the lowest possible premium for employers. ‘We will continue to work with employers and their workers in all industries across Queensland to improve rehabilitation and return to work outcomes for all parties’, Mr Ferguson said. WorkCover will maintain its presence in all parts of Queensland by partnering and working with Workplace Health and Safety Queensland, local MPs, industry associations, unions and key stakeholders to assist local customers with all their workers’ compensation needs.
For any media inquiries, please contact Lisa Santomauro, Manager Communications on 07 3006 6303.
- Last updated
- 30 June 2015