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An update from WorkCover Queensland on COVID-19


13 March 2020

The impacts of COVID-19 (also known as Coronavirus) continue to evolve across Queensland, Australia and the rest of the globe.

At WorkCover Queensland we are highly focussed on the health, well-being and safety of our own staff, our customers and our stakeholders.

WorkCover is regularly monitoring the progress of COVID-19 across the globe and ensuring our preparedness to process and manage claims arising from the virus. We continue to follow the advice and recommendations from Queensland Health.

Whilst the number of confirmed cases in Queensland remains low, WorkCover would like to provide assurance to our customers and stakeholders that we are prepared, should the local impacts of COVID-19 change.

Our aim is that the support for our customers continues to be provided with no, or minimal, disruption.

We have the technology and capability to work remotely and we have the business continuity planning in place to ensure our customers' needs will be addressed, and our business operations will continue.

Any new claims in relation to COVID-19 will be determined and managed by a centralised team in line with the current legislation – The Workers' Compensation and Rehabilitation Act 2003.

We will work with workers, employers and treating providers to determine how workers have sustained the condition and make decisions in accordance with the legislation.

Some Frequently asked questions (FAQs) are available to help our customers and stakeholders in relation to COVID-19. You can also find information here on managing work health and safety risks in your workplace including exposure to COVID-19.

We acknowledge that the uncertainty around the future impacts of COVID-19 may cause concern.

We want to reassure all our customers and stakeholders that WorkCover is here to support you during this period of uncertainty.